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Casey BMW
Newport News, VA
1,751 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home.
If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on!
• We are a family-run business with family values, and we care deeply about our reputation
• We offer state of the art facilities along the Peninsula, as well as one in Williamsburg
• We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else
• We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly
• Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi!
• Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives!
For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 1,751 reviews
February 15, 2016
My First BMW X5 Mr. Hargraves is a very honest dealer, very patient and friendly person. Answer every questions you ask, and very helpful. I just got my first X5 yest Mr. Hargraves is a very honest dealer, very patient and friendly person. Answer every questions you ask, and very helpful. I just got my first X5 yestoday, if my friends want to buy a BMW I absolutely will recommend him. More
by Evan
Employees Worked With
February 08, 2016
Superiior Customer Service! Don Morrow is a consummate professional who is truly committed to providing the best customer that you could expect and even going beyond what is requ Don Morrow is a consummate professional who is truly committed to providing the best customer that you could expect and even going beyond what is required! He was able to listen to me and actually hear what I was interested in. I went in to buy one particular vehicle but was encouraged to not settle but to really get what I would enjoy. Thanks again Don and we look forward to picking up the X5 next Spring! More
by JBMcCall
February 07, 2016
Professional Loyd and Nikki are a great team. They were organized and precise with my deal. They educated me about the features on the car and my contract. Very f Loyd and Nikki are a great team. They were organized and precise with my deal. They educated me about the features on the car and my contract. Very friendly would highly recommend you go and see what I'm so ecstatic about . More
by Arkiko
February 07, 2016
Extremely deceitful. Military members beware!!! This has to have been one of the worst experiences I've ever had at a dealership. Before I start, I'd like to say that not everyone is a xxxxxxx at t This has to have been one of the worst experiences I've ever had at a dealership. Before I start, I'd like to say that not everyone is a xxxxxxx at the BMW. I had talked with Marilou before and she was very professional. I picked out my car on USAA and got a certificate with a guaranteed price. As soon as I got to the dealership, I already had bad vibes. I told the salesman about the certificate and he seemed shrug it off and proceed with showing me a car. I found him to be very deceitful as he showed me the same model of car that I had on my certificate, but it was the 'loaded' model. It was nearly 10K more than what I wanted! I found it hilarious that they wanted nearly 50K for what amounted to a luxurious Toyota Corolla with a sunroof. During the test drive, the salesman was very quiet and seemed to not be very knowledgable about the vehicle - I learned more about the car surfing around on Youtube for 10 mins. After returning, they appraised my car (which makes most of their bimmers look like a joke, trust me) and gave me a trade-in value that was so bad it was unreal. They told me that it would cost them $2000 to replace 2 tires, which I know for a fact are about $700 on average. When I complained, the salesman tried to subtly insult me. A little while later, he admitted that he hadn't shown me the car that I had the certificate for. The funny part was that they actually had that car in stock - in the same color I wanted! What kind of games are they trying to play over there? If you are a military member, I highly suggest you bring your certificate with you, shove it in their face and demand that they show you the car in the receipt for the price that it says. If not, walk out and complain to USAA. I refuse to tolerate crookedness and this BMW dealership is full of it. This makes me almost not want to buy a bimmer. I'm am disgusted at their tactics and will be going to a different dealership next time. PS: My goal is not to get the sales person in trouble and nor should they be. It was a series of poor decisions that reflect more on his manager than him. If anyone should get a talking to, it should be the manager. Shame on you! More
by EpicCarReview
Employees Worked With
A manager by the name of Steve
February 07, 2016
A pleasure working with Don Morrow on 2 BMW's It has been a pleasure working with Mr. Morrow on recent purchases of my M235 and X5 BMW's. Don is personable and especially knowledgeable on vehicl It has been a pleasure working with Mr. Morrow on recent purchases of my M235 and X5 BMW's. Don is personable and especially knowledgeable on vehicles, features, and inventory. Likewise, the local "genius" and the recent "assistant genius" have been extremely helpful with technical issues. In all cases, the motivation, enthusiasm and energy of these members of the Casey BMW team are evident and so appreciated. I would like to provide 5 stars on my review, but regrettably, lack of respect for my time when I have made an appointment and traveled 50 miles from North Carolina precludes that evaluation. Thankfully, it was Mr. Morrow who discovered that after an hour and one half a simple lens replacement had not begun. More
by CDRUSN
Employees Worked With
Donald Morrow, Jimmy Jones, Christina Manley
February 05, 2016
Joe Hargraves is the best person to come to for questions and help. Also Ryan Thomas is a great person as well to help you out. They make it a super easy experienc is the best person to come to for questions and help. Also Ryan Thomas is a great person as well to help you out. They make it a super easy experience and also dropped my interest rate from 11 to 5 percent. More
by davidusn
February 04, 2016
Mike Russell is the best!! I worked with Mike 3 years ago when I came in to purchase a vehicle. I bought a used vehicle that I was very satisfied with. Mike and the staff at C I worked with Mike 3 years ago when I came in to purchase a vehicle. I bought a used vehicle that I was very satisfied with. Mike and the staff at Casey BMW made my experience so pleasant that I didn’t want to go anywhere else when I decided I wanted a new car. I recently purchased a 2016 320i BMW. Mike takes care of his customers. He goes above and beyond to make sure you get exactly what you want. He is great about returning calls and keeping you informed. He does not make a promise he can’t deliver. You will not be disappointed using Mike when you want to buy your new car. More
by Mamadrica
January 30, 2016
Fantastic Dealership Working with Michael DiPersio at Casey BMW was a great experience. His customer service skills and intimate knowledge of his product reflects very hig Working with Michael DiPersio at Casey BMW was a great experience. His customer service skills and intimate knowledge of his product reflects very highly on both the dealership and BMW as a brand. Although I will be living in the DC area, I would without a doubt make the trip back to the Hampton Roads area to work with Michael again for my car buying needs. Thanks! More
by Eric415
Employees Worked With
Michael DiPersio
January 29, 2016
Great experience with internet purchase Don provided great support in finalizing the purchase. He promptly responded to all my questions and took care of any vehicle issues. He made the wh Don provided great support in finalizing the purchase. He promptly responded to all my questions and took care of any vehicle issues. He made the whole process as efficient as possible. More
by BMW3
Employees Worked With
Donald Morrow
January 08, 2016
Generally buying a car is a major hassle, Not this time!!! Past new car purchases was like I was going to the dentist and would need plenty of nitrous oxide to get through the experience. I found that I d Past new car purchases was like I was going to the dentist and would need plenty of nitrous oxide to get through the experience. I found that I didn’t need to be sedated and the transaction was pleasant and fair. The dealership has an open and friendly personality… More
by jeff
Employees Worked With
Donald Morrow
