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Casey BMW

Newport News, VA

4.8
1,751 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,751 reviews

June 12, 2014

Our first BMW Joe was very helpful and always keep in touch with us to ask if there was any problem with the car. He is friendly and very proffesional. Thank you Jo More

by Garcia Fam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joe Hargraves
Jun 13, 2014 -

Casey BMW responded

We are glad Joe was so helpful in your purchase of a new BMW! Thank you for your kind words about him and taking the time to write this review. We are glad you chose Casey and hope to see you back for any future needs!

June 11, 2014

Excellent Service Lloyd and Duncan were extremely helpful during our process. They made what could have been a difficult experience, seamless. My husband and I are ve More

by mlcrosbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 12, 2014 -

Casey BMW responded

It's great that Lloyd and Duncan were so helpful in helping you find a new vehicle! Thank you for choosing to purchase from Casey and for your recommendation. We are glad your experience was a positive one and that you left satisfied. We hope to see you back!

June 11, 2014

Duncan and Ray My wife and I went to Casey BMW because they had a Chevy Tahoe that we were interested in. After a brief but pleasant conversation with Duncan and Ra More

by jdg560
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 12, 2014 -

Casey BMW responded

It's great that Duncan and Ray helped you find the vehicle to fit your needs and that you never felt pressured into anything. We want our customers to be happy with their purchase and comfortable during the process. We're glad you enjoyed working with our staff and we hope you enjoy your new vehicle. Please let us know if you ever need anything else in the future!

June 11, 2014

Excellent Experience We worked primarily with Ducan via email and phone and came to an agreed upon price. When we got to the dealership to test drive our X3 the price was More

by Rgourley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 12, 2014 -

Casey BMW responded

It's great that Duncan was so responsive and helpful while you were in contact with our dealership. We're proud to hear that he took such good care of you and had your new vehicle ready to be driven home. Thank you for writing this review and choosing Casey BMW. We hope you are enjoying your new X3 and hope to see you back!

June 11, 2014

Purchase of BMW328i Duncan Sullivan was my sales representative and I have found him to be conscientious, thorough and extremely accommodating. He has been available to m More

by rbtantonio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Williams
Jun 12, 2014 -

Casey BMW responded

We are glad to hear that Duncan provided you with great customer service and and positive experience at Casey BMW! Thank you for choosing to purchase from us and giving us a chance to help you find a vehicle to fit your needs. Enjoy your new vehicle and we hope to see you back!

June 01, 2014

Thank you Casey! I traded my 2004 745Li BMW for a 2011 BMW convertible. I am very happy with their friendliness, knowledge and professionalism and will be sure to use More

by kobi17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 02, 2014 -

Casey BMW responded

It makes us proud to hear that you had such a good experience trading and purchasing at Casey BMW! Thank you for choosing us to help you and we're happy to have made such a great impression on you. We appreciate your recommendation and look forward to having you back in the future. Enjoy your new BMW!

May 26, 2014

Wonderful experience Couldn't have asked for a more pleasant experience in purchasing our Z4. Duncan was professional and went above and beyond when he stayed past closin More

by kmhull1024
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Dier
May 27, 2014 -

Casey BMW responded

We're proud to hear that Duncan took such great care of you and provided you with a great buying experience! We do our best to accommodate to our customers even if that means staying later to help them. Thank you for choosing Casey and we appreciate your recommendation. Enjoy your new Z4!

May 23, 2014

John brophy Excellent car buying experience. The staff was helpful without being pushy and very knowledgeable. Dan made my car buying experience excellent. I was More

by jbrop0011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Williams
May 23, 2014 -

Casey BMW responded

We are glad you were satisfied with your purchasing experience at Casey BMW! It's great that you felt comfortable and that Dan was helpful during the process. We hope you enjoy your new vehicle and that you'll come back for anything else you need!

May 15, 2014

Service of 2004 3 series BMW after minor accident Truly a sad experience from a frequent Casey customer. After a minor accident with a 3 series BMW we had the car towed to Casey BMW. Coolant was pou More

by mlwilso1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Kline
May 20, 2014 -

Casey BMW responded

We are sorry to hear that you feel this way, Maria. Back in October of 2013 when you came in to have the vehicle fixed after the incident, we did our best to correct the situation. We also received your email in February asking for advice regarding the issue with your daughter needing to take the vehicle to a dealership by her school to have her coolant light checked out. We hope you received our reply with our recommendation and that it was helpful. We would like to discuss this further with you to resolve this as it wasn't resolved last time we talked and we were unaware. Please contact Chris Culp at 757.989.1300 and he will assist you in any way he can.

May 09, 2014

Phenomenal Experience We bought our dream car from Casey BMW. Although it was a used car, Ford Mustang Shelby GT500, and not a BMW this was still one of the best car buyin More

by kianbeals
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2014 -

Casey BMW responded

We are happy to have been able to provide you with such a positive buying experience! Thank you for choosing Casey BMW for your needs and we hope you enjoy your Mustang. We are proud that Rob and Ray provided you with great customer service and hope to see you back in the future!

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