
Casey BMW
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Casey BMW sales will continue increase as long as the rest of the salesperson(s) continue to treat all of their customers as good or even better than the service that we received from Mr. Rob Collins. H rest of the salesperson(s) continue to treat all of their customers as good or even better than the service that we received from Mr. Rob Collins. His enthusiastic, get-up-and go, attitude, with a strong twist of the customer's needs, wants, and their desires, is what impressed us. Thanks Rob for the understanding, and will look only for you for the next purchase. Signed, Happy Customers! More
I stopped in with the intention of just looking. Forrest met me in the parking lot and brought me to the exact car that I had been researching. He explained the features of the car and the test drive convin met me in the parking lot and brought me to the exact car that I had been researching. He explained the features of the car and the test drive convinced me that I needed this car (BMW 328i). Thanks Forrest! Thanks Casey BMW. More
This was just an overall great car buying experience. Easy all the way around with everything we needed! The staff was very attentive and helped us with all of our needs. Awesome job! I highly recommend! Easy all the way around with everything we needed! The staff was very attentive and helped us with all of our needs. Awesome job! I highly recommend! More
Outstanding customer service and knowledge of vehicles. Made sure I understood all features of the vehicle and even offered to deliver the car to my home since I live so far away. Would definitely deal wi Made sure I understood all features of the vehicle and even offered to deliver the car to my home since I live so far away. Would definitely deal with this dealership again. More
My husband & I drove 3 hours to meet Forrest. Forrest My husband & I drove 3 hours to meet Forrest. Forrest was attentive and knowledgable. We couldn't be more pleased with the service we received. My husband & I drove 3 hours to meet Forrest. Forrest was attentive and knowledgable. We couldn't be more pleased with the service we received. More
We purchased BMW 528 from Duncan; he is the ULTIMATE professional. He spent more than 4 hours with us in choosing the vehicle. When we arrived, he met us at the door and was prepared with the informa professional. He spent more than 4 hours with us in choosing the vehicle. When we arrived, he met us at the door and was prepared with the information that he had from interacting with my husband. There was no pressure; he answered all questions that we had. Two days after the purchase, Duncan called to check on how we were enjoying the car. When I contacted him telephonically during the 4th of July holiday, he responded in less than 1 hour in spite of him not being on duty. I would not hesitate to recommend him to family/friends. More
Forrest was friendly, informative, and not pushy at all. I asked him many questions after doing my research and he knew all the answers. We are looking forward to doing business with him. I asked him many questions after doing my research and he knew all the answers. We are looking forward to doing business with him. More
Experience from the beginning to end was positive & supportive. No pressure to buy but provided all information necessary to make a decision. Everything stayed on schedule as committed. Dealer is al supportive. No pressure to buy but provided all information necessary to make a decision. Everything stayed on schedule as committed. Dealer is all about customer service. More
It was Sunday afternoon and I saw a vehicle that I liked, so I decided to drop by the dealership thinking it was closed. Well, I was wrong. Mr. Bailey immediately came out from the dealership. I told him so I decided to drop by the dealership thinking it was closed. Well, I was wrong. Mr. Bailey immediately came out from the dealership. I told him I was just looking. Well, he was very persistent and handed me his card. Then, as I was walking around the dealership, he started asking the usual questions salesmen ask trying to ascertain your status...trading, monthly payment, credit worthiness, etc. Quite amusing but I played along because he was a very nice guy. He also was very informative on the BMW models, told him I knew nothing about the brand, always been an Acura, Nissan or Infinity customer. But, I liked the 5-Series. He showed me the "Demos" for sale and we are going to set up a test drive for Tuesday. But, I really liked his customer service skills and anyone who braved 95 degree heat and walked me around the dearlership in that humidity gets a chance with me! More
I've bought a lot cars and working with Forest Bailey was by far the most fun I've had purchasing a vehicle. He dedicated his entire day making sure we had all the information necessary to complete the d was by far the most fun I've had purchasing a vehicle. He dedicated his entire day making sure we had all the information necessary to complete the deal. If you are looking for a vehicle, go see Forest at Casey BMW. More