
Casey BMW
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Friendly, knowledgeable, not “pushy “, very professional. Could not have had a better car buying experience. I will definitely recommend Casey BMW to friends who want a BMW. professional. Could not have had a better car buying experience. I will definitely recommend Casey BMW to friends who want a BMW. More
Helpful, professional, knowledgeable as always. Made the process smooth. Made sure I got the amenities I wanted when I ordered my car. Helpful when I turned in my leased X3 process smooth. Made sure I got the amenities I wanted when I ordered my car. Helpful when I turned in my leased X3 More
2020 M340i XDrive My car buying process started when I was kindly greeted by Kellen in early April/2020. I was on the lot "looking" around, and didn't really intend on My car buying process started when I was kindly greeted by Kellen in early April/2020. I was on the lot "looking" around, and didn't really intend on buying any new cars in the near future. I made it clear to Kellen that I wasn't in need of a vehicle, but that I was just looking to compare BMW to my 2018 fully loaded VW. I informed Kellen that I was interested in test driving a 2020 M340i and he informed me that there was only one on their lot. I test drove it with Kellen, and immediately fell in love. I informed Kellen that I fell in love with the vehicle, but wanted some more features on the car than the one on the lot had. Kellen began assisting me in looking everywhere to find the right one. This process took several days and finally I was able to find one about two hours away at another dealership. I Informed Kellen, and requested that it be transported to Casey. It was delivered about 3 weeks later, but it wasn't what I thought it was. Kellen and I then worked a deal on a custom build straight from Germany. Deal was negotiated, order placed, and the wait began. After almost a month of waiting and no news due to Covid-19 shutting everything down, I asked Kellen if we could find something somewhere else as time was moving at a snails pace from Germany in regards to re-opening the factory. I began speaking with Lloyd, the GM of Casey BMW, who located a M340i XDrive in Utah that had just been delivered from Germany. I worked with Kellen and Lloyd to get that car immediately delivered. This process once again took several weeks. Upon delivery, Kellen was great in getting the car cleaned up and placed in the showroom. I requested some specific items like no front mounted license plate and no dealership recognizable decals on the car and it was all done properly. This was my first purchase through Casey BMW and Kellen made it clear that he was there for the customer during the entire process. I would recommend Kellen to any future buyer. Kellen was great to work with and helped me obtain my dream car with a great financing plan and a great price. After 3 months of back and forth between price negotiating and finding the right car, Lloyd and Kellen both made the process straight forward. Cameron Cruz 2020 M340i XDrive More
Great Service from Mike Bullus Mike Bullus consistently provides excellent customer service. He answers my questions thoroughly, and I know exactly what to expect from my service a Mike Bullus consistently provides excellent customer service. He answers my questions thoroughly, and I know exactly what to expect from my service appointment. He knows the BMW product line well and makes suggestions on how to get the best from my BMW. I've been disappointed in other service experiences with a BMW dealership, but I don't have to worry about that with Mike at Casey. Thank you for extending great customer service. More
Joe is the best! Great car buying experience working with Joe. He took excellent care of me and made the dreaded used car buying experience enjoyable. Highly recommen Great car buying experience working with Joe. He took excellent care of me and made the dreaded used car buying experience enjoyable. Highly recommend and look forward to working with him again some day in the future. Thank you, Joe! More
As it has always been since I first took my car to Casey BMW, my maintenance visit was friendly and relatively quick. The entire team was pleasant and professional. Thank you and see you in October! BMW, my maintenance visit was friendly and relatively quick. The entire team was pleasant and professional. Thank you and see you in October! More
Don Morrow at Casey BMW was exceptional. He was very knowledgeable about the cars and answered all of our questions. He made the car buying experience relatively painless. knowledgeable about the cars and answered all of our questions. He made the car buying experience relatively painless. More
He is great.I am from New Jersey and I bought it completely online dealing with Kellen.He showed me pic and videos ..this was very helpful to decide to buy . completely online dealing with Kellen.He showed me pic and videos ..this was very helpful to decide to buy . More
They worked with me and overcame all my sales objections. The salesperson and sales manager both were fair and professional with no sales pressure or gimmicks. The salesperson and sales manager both were fair and professional with no sales pressure or gimmicks. More