Casey Chevrolet

Disrespect & Wrong doings In June of 2015 we bought a 2014 Ford Explorer Limited from Casey. Upon arriving home we started to get pulsating from warped rotors. We has to replac In June of 2015 we bought a 2014 Ford Explorer Limited from Casey. Upon arriving home we started to get pulsating from warped rotors. We has to replace the wiper blades within 2 weeks of ownership. Then 1 month into ownership the 3rd row leather seats exploded apart due to the stitching vanishing. I've contacted Mr.Rogers the used car Mgr numerous times via phone & email. I was told to have Ford dealer inspect the seats. I also was told to get an estimate for the key lock code pad on the door today never supplied the code for. I was then told to take it to an upholstery shop that the mentioned Ford dealer used so I did that. I've supplied estimates for repairs and to this day all I've received is run arounds and disrespect. Oh wait I did receive documentation stating legal actions if I didn't abide with their demands of returning my trades title. Woops did I forget to mention they sold the Jeep already without the title? There's much more to this but I think this review says enough. Mr.Rogers are you starting to respect & listen now? More

Corvette service technician is a rude, pompous idiot We dropped our Corvette off for its 100,000 mile maintenance and to have a vibration in the rear end fixed (I suggested was due to brand new tires not We dropped our Corvette off for its 100,000 mile maintenance and to have a vibration in the rear end fixed (I suggested was due to brand new tires not being properly balanced - the tires were purchased online and installed at WalMart). The technician, Will Jordan, walked me through what was recommended for the 100,000 work based on his inspection, which included replacing two front leaf spring bolts that had come out. He then recommended replacing the rear passenger side wheel hub. After the hub was replaced, we test drove the car and the vibration was still there – Will Jordan then took a ride with my wife and she pointed out the vibration – he very condescendingly tried to convince her it was either items in the cargo area or a normal noise – he tried baffling me with his “factory certified Corvette technician" BS but I explained to him I was an engineer with an MS degree and I designed mechanical systems for NASA and went on to explain to him why he was wrong. They never fixed the vibration. I took the car to Tread Quarters and had the wheel re-balanced which fixed the problem (as expected). A few months later while under the car changing the oil, I noticed the missing leaf spring bolts were still missing. When I called the dealership, the service manager, Rick Milton, cussed at me and told me I should take the car elsewhere for repair. He said they only “fixed” the rear of the vehicle – he refused to acknowledge any of the 100,000 mile work was on the front of the car. Fortunately, the general manager, Steve Pagano, stepped in and had them install the missing bolts. My conversation with Steve Pagano was the only redeeming instance of the entire experience. Unfortunately, when I picked the car up after the work, Rick Milton tried to get me to sign a reciept saying the bolts were unrelated to the previous visit, because the it was all work in the rear of the car (despite the fact that they were pointed out as missing at that visit to me by Will Jordan while physically standing under the car and that I had asked for them to be replaced). I refused and Rick Milton refused to give me a corrected receitp. Just remember, if you buy a Corvette on the Peninsula, these are the people you will have to deal with!!! In the dealership's response to this review, they say I said I would go to TreadQuarters because I had already paid for the service. That is factually incorrect. I did not go to TreadQuarters until after Casey Chevrolet (as stated before, the tires were installed at WalMart), and my receipt from TreadQuarters is dated as such. They also said "If the leaf spring bolts were missing at that time, their technicians would have noticed and let you know about this issue." - this is true. Unfortunately, they did nothing about the missing bolts and let my wife drive off in a car with a compromised suspension system, despite me asking for new bolts to be installed. Lastly, other than Steve Pagano, no one from Casey seemed the slightest bit intested in helping me until after I posted a negative review. More