Casey Chevrolet

As a military member who has moved 11 times, I’ve had my fair share of experiences with car dealerships. Unfortunately, my recent (which will be my last) encounter with Casey Chevrolet’s service department fair share of experiences with car dealerships. Unfortunately, my recent (which will be my last) encounter with Casey Chevrolet’s service department was by far the worst in my entire 28-year career. From the moment I stepped foot into the Casey Chevrolet’s service department, it was clear that customer service was not a priority. The staff appeared unprofessional and disinterested, providing no warm welcome or assistance. It was as if they couldn’t be bothered to help a customer. When a service member (Antwan) did engage it was almost confrontational, which caught me off guard. To make matters worse, after dropping the car off, the service department exhibited a shocking level of unresponsiveness and lack of communication. I struggled to get updates on the status of my vehicle, and when I did manage to reach someone (e.g., the Service Manager, Matt), they were dismissive and provided minimal information. It was incredibly frustrating to be left in the dark about the condition of my car. I cannot stress enough how disappointed I am with this Casey Chevrolet’s service department. The lack of a basic level of professionalism is unacceptable. I urge fellow buyers, especially military members, to steer clear of Casey Chevrolet and find one that values their customers. Save yourself the headache and choose another dealership that respects your time and business. There are plenty of other dealerships that prioritize customer satisfaction and communication, and Casey Chevrolet dealership is not one of them. Save yourself the hassle and find a dealership that values your business and treats you with respect. I’m taking my business and my upcoming car purchase (buying 2 cars within the next year) to another dealership for sure!!!! More

I went to check out a Silverado and James was very helpful and friendly.I didn’t purchase but I would definitely ask for James if I go back. helpful and friendly.I didn’t purchase but I would definitely ask for James if I go back. More

Maria was exceptional. Great service. Reliable and honest. I will absolutely recommend her to anyone I know in the Market for a car. Great service. Reliable and honest. I will absolutely recommend her to anyone I know in the Market for a car. More

Outstanding customer service, I am very satisfied customer, and will tell my friends about them customer, and will tell my friends about them More

Welcomed like family right away, Trevon and the rest of the team took great care of my son on his first car purchase. I was so happy, I bought a car for myself while I was there. the team took great care of my son on his first car purchase. I was so happy, I bought a car for myself while I was there. More

On January 5th I chatted online with Jada Wickliff about a 2024 Chevy 2RS that showed in transit to their dealership. It was the color and package we had been looking for and I planned to pay a deposit and a 2024 Chevy 2RS that showed in transit to their dealership. It was the color and package we had been looking for and I planned to pay a deposit and go pick it up when it came in. She told me it had came in early and was there and was available. I asked a second time to comfirm because I didn't want to waste my time driving 300 miles there if it wasn't there. She told me again it was on the lot and available. I made an appointment for the next day and my wife and I left out early to go buy our new car. About half way through the trip i got a call from Jada saying the car would not be in for 2 weeks. She had no explanation of how it was in early one day and delayed the next. She had just flat out lied abut it. So my wife and I basically wasted 5 hours plus gas driving on the interstae in the rain for a car they never had. BEWARE!!! Especially coming out of town. They are a dishonest dealership. More

James was a phenomenal salesman. He didn't waste our time and knew the vehicles in the Casey inventory. His professionalism was superior throughout. I highly recommend choosing hi He didn't waste our time and knew the vehicles in the Casey inventory. His professionalism was superior throughout. I highly recommend choosing him in your next vehicle purchase. More

James was very helpful in getting me into my new vehicle. I highly recommend James for your next purchase. I highly recommend James for your next purchase. More

Maria is the absolute best, 2x buyer and love her! !! She is fast, no bs, and gets you the deals/vehicle you want!! I will continue to choose Maria for all my vehicle needs. !! She is fast, no bs, and gets you the deals/vehicle you want!! I will continue to choose Maria for all my vehicle needs. More

We bought my son's Tacoma from there. They preformed the maintenence on it and fixed the AC blower. Antwan was up front with everything before hand on pricing and got the work done on tim They preformed the maintenence on it and fixed the AC blower. Antwan was up front with everything before hand on pricing and got the work done on time as promised. Very pleased More