Casey Chevrolet

New vs. Used Vehicle Purchase Experience We purchase a new 2016 Cruze LT in Aug '16 from Sam Opara & the experience was excellent. He was knowledgeable, polite, & professional. Base on our We purchase a new 2016 Cruze LT in Aug '16 from Sam Opara & the experience was excellent. He was knowledgeable, polite, & professional. Base on our experience with him, we decided to purchase a used 2015 Equinox LT from Casey Chevrolet in early Feb '17. Totally different experience between these 2 sides of the house. We were met by Edward Ricks Jr, who explained to us that the vehicle we came to see was actually at one of Casey Chevrolet's sister locations just down the street. He provided us transportation to that location so we could complete the test-drive. Edward was quite helpful & pleasant to deal with that day. Satisfied with the vehicle, we procured a pre-approved loan through our own financial institution within 3 days & notified Edward a day in advance that we would be up there to complete the purchase. Edward notified us that he could not be there & provided us with Maada Keili as a POC. What we learned after the fact was that Edward communicated poorly with Maada just before closing time that day (5 hours after our call), which led to the next series of events. Upon arrival the next day (Thursday evening at 6PM) to complete the vehicle purchase, we found that the vehicle was not detailed (as is the standard), had under 1/4 tank of gas, only 1 key, & no floor mats. After 3 hours, we finally completed all the paperwork & left with our new Equinox. There were several other concerns during the 3-hour transaction to include a sudden price increase of $500, which we call B.S. on & had removed as well as high-pressure tactics to sell their own financing, & harassing phone calls after the transaction. We received 4 calls/messages from Edward the following Monday asserting in a menacing way that we needed to deliver a payment check ASAP. After contacting our financial institution, we received the FedEx tracking e-mail showing proof of delivery at 9AM that morning. Edward should have verified his information before inferring through various voice mails that we intended to stiff him. To top it off, a couple of documents were missed during the purchase process, so Edward had the audacity to contact us around 5PM on Valentine's Day & insist we come up to the dealership right ten to sign these docs. This was not our oversight; therefore, we informed him we would get up that the following weekend when it was convenient for us. He then called us back AGAIN 10 minutes later insisting we meet him somewhere to sign these docs. This was the last straw. I wrote up a scathing 3-page document of my own documenting the entire experience, & after signing the remaining docs that Saturday, had a talk with the Used Car Sales Manager, William Rodgers, & our REAL salesman, Keili Maada. They both redeemed themselves through apologies as well as providing floor mats on the spot & a voucher to get a free spare key made on-the-spot. Kudos to Sam, Maada, & William for their efforts. Edward, on the other hand almost single-handedly cost that sale, future sales from me, & any hopes of a recommendation to shop at Casey. A word for the wise...be prepared & stand your ground against any hardball tactics. If something does not feel right...walk away. Do thorough research & know exactly which vehicle you plan to buy including the VIN number. Know the actual price advertised in case anything fishy occurs while completing paperwork. Contact your insurance agent with the VIN of the vehicle you plan to purchase to had it added so you can bring proof of insurance (this will save you another headache). If at all possible, get a pre-approved loan through your own financial institution. And finally, if purchasing a used vehicle here, AVOID EDWARD. More

Jeff has got to be the best !!!! I have been taking my cars and trucks (15 of them) to Jeff ever since he started working there.... Every time is hassle and worry free !!! They are do I have been taking my cars and trucks (15 of them) to Jeff ever since he started working there.... Every time is hassle and worry free !!! They are done when promised and ready to roll !!!! I trust him so much - I buy all my cars and I only let my Family buy cars from Casey's !!!! Jeff takes care of them all !!!! Highly recommend to everyone . . . More

The Service Team Lead by Jeff Amos I am a long time returning customer to the Service Department at Casey because of the great personal service of Jeff Amos. He and his lead Tech Will h I am a long time returning customer to the Service Department at Casey because of the great personal service of Jeff Amos. He and his lead Tech Will have always taken the time to take care of all my vehicles,including my company vehicles. I also had the pleasure of meeting another polite young man Jamel working as a Service Assistant. Jeff's teams personal touch is the reason I continue to return and have bought from Casey. The only down side is you are now sent to a call center off site when you call. The way around that is ask to be transferred and you're back speaking with the familiar voices of Patsy or Denise. If you need anything done go see Jeff and team and say hey to the ladies in the office while you're there. Tell them Eddie says hey too. More

Great Service work I always get great service at casey thanks to jeff and wil. They always treat me like family and i know I'm getting the best service in the Hampton Ro I always get great service at casey thanks to jeff and wil. They always treat me like family and i know I'm getting the best service in the Hampton Roads area. More

Great work and customer service The service from this dealership was fast and I highly recommend them. They are reliable and I don't have any other dealership do any work on my car e The service from this dealership was fast and I highly recommend them. They are reliable and I don't have any other dealership do any work on my car except for Casey Chevrolet More

Outstanding service as always! As always Mr. Amos and Will Jordan have always given me outstanding service over the years. Great service! Recommend them to anyone! Keep up the grea As always Mr. Amos and Will Jordan have always given me outstanding service over the years. Great service! Recommend them to anyone! Keep up the great work. More

Outstanding service Jeff and his team (Will & Jamell) are true professionals. Customer service is top priority and I felt welcomed from the moment I drove up to the servi Jeff and his team (Will & Jamell) are true professionals. Customer service is top priority and I felt welcomed from the moment I drove up to the service bay. Highly recommend Casey Chevrolet....5 Stars! More

Great service department!!!! Jeff and his team (Will Jordan) repaired my diesel truck. I found the team to be very professional and courteous. The master tech. Will Jordan even ca Jeff and his team (Will Jordan) repaired my diesel truck. I found the team to be very professional and courteous. The master tech. Will Jordan even came out to service desk to meet with me and discuss the problem I was experiencing with my truck. I was impressed with his knowledge and willingness to listen to my issue with the truck. I would highly recommend this outstanding team to anyone who who needs service or repair. More