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Casey Kia
Newport News, VA
1,527 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,527 reviews
July 16, 2017
Customer Service My service visit to Casey Kia on Monday was excellent. Every time I have dropped or waited for my car is waited for my car, the experience has always My service visit to Casey Kia on Monday was excellent. Every time I have dropped or waited for my car is waited for my car, the experience has always been pleasant. I would like to commend Taylor Powell for being so helpful and kind. He is truly a professional and one of a kind employee. I would also like to commend Pamela Denny. I missed by 7:30 appointment, so I called and she got me right in. Both employees were excellent. I have bought serval cars from different dealerships but the Casey Kia is by far the best one I have been in! Mr. Roberto Dial knows the end and out of his dealership. Very professional dealership always. More
by Winstonf
Employees Worked With
Roberto Dial, Taylor Powell, Pamela Denny
July 12, 2017
New Kia Sportage Loving It!! It's been awhile since I've bought a vehicle. The experience at Casey Kia in Newport News, VA was very professional and pleasant. Great Service from It's been awhile since I've bought a vehicle. The experience at Casey Kia in Newport News, VA was very professional and pleasant. Great Service from the staff and quick response. Thank you Launa Gayle for your assistance with my purchase. Loving the Sportage!! More
by DB Virginia
Employees Worked With
Other Employees :
Joseph Butkiewicz, Steve Mitchell, Brandon Thompson, Laura Gayle
July 12, 2017
Great Service When I came in the first time I dealt with someone different and had a bad experience. When I returned the second time I encountered Mr. Archer and he When I came in the first time I dealt with someone different and had a bad experience. When I returned the second time I encountered Mr. Archer and he was absolutely amazing. There was no rush and he went above and beyond to make it a great experience More
by Mike11
Employees Worked With
July 10, 2017
Great Kelvin offered me different options and gave me the time to decide what was best. He was very patient it really stood out when another client of his a Kelvin offered me different options and gave me the time to decide what was best. He was very patient it really stood out when another client of his arrived for their scheduled appointment. He still gave me great service while making sure his other clients were tended to. More
by Janetx
Employees Worked With
Kelvin Williams
July 08, 2017
Leasing Kia I found Charles to be very knowledgeable and helpful with leasing my 2017 Cadenza. He made the experience very pleasurable. I hope that in 3 years at I found Charles to be very knowledgeable and helpful with leasing my 2017 Cadenza. He made the experience very pleasurable. I hope that in 3 years at the end of the least that Charles will be there ( or someone with his knowledge and experience) to help with leasing my next Kia. More
by Lionking
Employees Worked With
July 06, 2017
Service Tailored to My Needs I have purchased two vehicles from Casey Kia in Newport News. Both vehicles have been excellent purchases thanks to the folks at Casey Kia. Kelvin in I have purchased two vehicles from Casey Kia in Newport News. Both vehicles have been excellent purchases thanks to the folks at Casey Kia. Kelvin in particular helped me find a vehicle that was best suited for me. When I came to the dealership, I had very specific wishes for a used car. Kelvin helped me narrow down my options in order to find the best car for me. More
by RogueBuyer
Employees Worked With
Katie Gilbert, Kelvin Williams
July 02, 2017
Very pleased Charles was very helpful and considerate of our needs. He made the experience painless and did not keep us waiting long. They gave us the best deal ar Charles was very helpful and considerate of our needs. He made the experience painless and did not keep us waiting long. They gave us the best deal around without a lot of haggling. More
by Kristina Ussery
Employees Worked With
June 29, 2017
Thanks I was looking for a used Cadillac CTS so I called and spoke with Laura Gayle and set an appointment to test drive one they had, long story short we co I was looking for a used Cadillac CTS so I called and spoke with Laura Gayle and set an appointment to test drive one they had, long story short we could not come to an agreement. I will however like to add that Laura has to be the most pleasant sales rep I have ever had the pleasure to deal with. More
by jjack48
Employees Worked With
Laura Gayle
June 25, 2017
Spirit of Excellence I have been to many dealerships in Hampton roads and interact with many salesman but Charles had something that gave him the advantage,A Spirt of Exce I have been to many dealerships in Hampton roads and interact with many salesman but Charles had something that gave him the advantage,A Spirt of Excellence. Charles customer service, time management skills and efficiency exceeded my expectations as a Casey customer. Casey you have a jewel of an employee and I will be sending more business your way. Thanks Charles and keep up the good work. Blessings to you and yours, and remember when you manage time well you will be able to manage large amounts of money effectively. God bless More
by tonyrome
June 21, 2017
Thanks Talking and texting with George for a week and he help me get the car I wanted and Laura was also great help! appreciate everything Talking and texting with George for a week and he help me get the car I wanted and Laura was also great help! appreciate everything More
by jaylharvey
Employees Worked With
George Bozeman, Laura Gayle
