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Casey Kia

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.7
1,527 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,527 reviews

June 21, 2017

Excellent Great consumer service he went over the whole car and showed me all the cool things about the car . I will recommend him to all of my family and frien More

by Vernita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2017 -

Casey Kia responded

Thank you for the great rating and review! Hearing how we can provide our customers with the utmost customer satisfaction is great to hear. We strive to work with individuals to provide them an easy experience that is suited to their personal needs and wants. We hope you have a great day!

June 20, 2017

He was a wonderful experience. I enjoyed the wonderful experience with Casey Kia Auto store. Charle showed us his professional side of how a sale person should conduct themselves as More

by Joyce 54
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2017 -

Casey Kia responded

We're very pleased to know that we were able to make your experience with us a great one. Thank you for giving us this review, we appreciate hearing customer feedback. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

June 19, 2017

Fixed Me Up I was having trouble after trouble with my last car.George Bozeman fixed me right up. He set the atmosphere for a good experience. Thanks! More

by Karen Caine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman
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Jun 20, 2017 -

Casey Kia responded

We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases, so we're glad you were able to get a worthy experience and a vehicle you wanted. We care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We hope you come to us for any of your vehicle needs.

June 19, 2017

Overall Great Experience Overall I had a stress free and great experience. Charles was very knowledgeable and professional throughout the entire process. I would recommend hi More

by Mccracken25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Thompson
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Jun 19, 2017 -

Casey Kia responded

We are ecstatic to hear that our team, especially Charles, was able to give you 100% customer satisfaction by creating an atmosphere that was knowledgeable and quick to answer questions. Thank you for your business and your time. We hope you have a great day and we look forward to working with you again in the future.

June 18, 2017

I enjoyed my experience today at Casey Kiai My experience with Casey Kia has been from 2009 when I brought my daughter in to purchase a car and afterwards I bought a 2013 Kia Forte fresh off the More

by Garner Red
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Thompson, Vernon Williams
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Jun 19, 2017 -

Casey Kia responded

Congratulations on your new Kia Forte! Thank you for giving us this review, we appreciate you taking the time to give us this feedback. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

June 14, 2017

He makes things happen!!! This dealership was top notch! Charles went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and More

by Desireej88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2017 -

Casey Kia responded

Congratulations on your new car! We are ecstatic to hear that our team was able to give you 100% customer satisfaction. We believe that our customers are our top priority and we will go above and beyond to deliver this. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

June 14, 2017

New salesman Went to the Kia dealer with a tight budget and lots of questions. Day one Charles and Aaron Mcgiffin did what they could in a short period of time, ca More

by Rylie2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Mcgiffin, George Bozeman, Laura Gayle
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Jun 15, 2017 -

Casey Kia responded

We are ecstatic to hear that our team was able to give you 100% customer satisfaction by creating an atmosphere that was knowledgeable and quick to answer questions. We believe that our customers are our top priority and we will go above and beyond to deliver this. Thank you for your business and your time. We hope you have a great day and we look forward to working with you again in the future.

June 14, 2017

Superb knowledge, competency plus genuine interest Charles Archer deserves the title of superb salesperson. He listened; he displayed genuine interest; he was totally knowledgeable, and most competent. More

by thepilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2017 -

Casey Kia responded

We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

June 12, 2017

Mr.Archer is an awesome salesman!!! Mr. Archer and his trainee where extremely pleasant, explained everything to me in great detail without having to ask, and answered all other question More

by Andreajohnson1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2017 -

Casey Kia responded

Thank you for the review! We are pleased to hear our team was able to answer all your questions and provide you with a five-star worthy experience. We look forward to working with you again, thank you and we hope you have a great day!

June 07, 2017

Great Experience The initial car buying experience is always the worst but Charles made me very comfortable. He is an excellent salesperson with great experience. Than More

by mrsgordon524
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2017 -

Casey Kia responded

We are ecstatic to hear that our team was able to give you 100% customer satisfaction by creating an atmosphere that was knowledgeable and quick to answer questions. We believe that our customers are our top priority and we will go above and beyond to deliver this. Thank you for your business and your time. We hope you have a great day and we look forward to working with you again in the future.

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