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Casey Kia

Newport News, VA

4.7
1,527 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,527 reviews

February 01, 2017

Great service Charles gave me greaat service in purchasing my new car. He was very knowable and interested in meeting my needs not the dealerships. I quickly realiz More

by billday41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2017 -

Casey Kia responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Charles was able to make your experience with us pleasant. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

January 31, 2017

Great and informative Great service wonderful manner!! Badara Sow!! Great informative dealer!!! The entire dealership was user friendly and willing to answer questions!!!I More

by Blessed and highly favored
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Badara Sow
Feb 01, 2017 -

Casey Kia responded

Thank you for your review! We are glad to know that you enjoyed your experience at our dealership[ and that you felt we deserved such a great rating. Customers are our main priority and your feedback is helpful in making us better as a dealership. please feel free to come back for any of your automotive needs and we hope you have a great day!

January 31, 2017

Fabled Service:Twice Four years ago, we had our first positive experience purchasing a car thru Casey Kia. We purchased a 2013 Kia Optima at that time, and Brandon Thomps More

by The Rosses
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jernigan, Rodger Peebles, Brandon Thompson
Jan 31, 2017 -

Casey Kia responded

Thank you for your review! We appreciate the time you took to leave us a review and we appreciate you as a customer! Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Above all else, providing excellent customer service is our main goal and we hope you will be willing to come to us again in the future. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

Feb 01, 2017 -

Casey Kia responded

Thank you for your review! We appreciate the time you took to leave us a review and we appreciate you as a customer. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

January 31, 2017

Purchase of new car Charles was very helpful and on top of everything he made me feel like I was at home and explain everything so that I understood it he's a very good More

by LDeopp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jernigan, James Burley, Robert Collins, Kellie Johansen
Feb 01, 2017 -

Casey Kia responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Charles was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

January 31, 2017

Purchase of second vehicle from Charles Charles is the best salesman I've ever met he is very helpful and I'm top of everything and always puts the customer first I would recommend anybody t More

by JGwyn21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jernigan, James Burley, Robert Collins, Kellie Johansen
Feb 01, 2017 -

Casey Kia responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

January 30, 2017

Great First Time Buyer Experience!! As a younger person, I was really nervous about purchasing a car from a dealership but I had no problem working with Charles and his crew to get a pri More

by lauralkahler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2017 -

Casey Kia responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Charles was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

January 30, 2017

ROB IS THE BEST Rob worked with me to make sure I stayed within my service budget for the day. He kept me informed of my vehicles progress and let me know what exactl More

by swash12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Collins
Jan 31, 2017 -

Casey Kia responded

Thank you for your review,! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great rating! Customers are our main priority and your feedback is helpful in making us better as a dealership. Please feel free to come back for any of your automotive needs and we hope you have a great day!

January 30, 2017

Great Experience Thanks to Rob! Rob is incredibly helpful and great to work with. He kept me informed on the progress of the work and provided superb service. I couldn't be more sati More

by dperry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Collins
Jan 31, 2017 -

Casey Kia responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

January 25, 2017

Never give up! When you think your not able, never give up. I was extended the utmost respect and courtesy at today's appointment. Mr. Archer was Very patient with m More

by Onneica Blakeney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2017 -

Casey Kia responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Mr. Archer was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

January 24, 2017

Service Great service as always just came in for an oil change and saw an old fellow employee. Thanks so much rob! Great to see you More

by Hayleym
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Collins
Jan 26, 2017 -

Casey Kia responded

Thank you for your review, Hayley! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great rating! Customers are our main priority and your feedback is helpful in making us better as a dealership. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

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