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Casey Kia
Newport News, VA
1,529 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,529 reviews
October 21, 2016
5 stars !! If I could give a 10 star review I would! Hands down the best customer service experience . The process was short, smooth & simple. My sales agent Bad If I could give a 10 star review I would! Hands down the best customer service experience . The process was short, smooth & simple. My sales agent Badara, the finance manager as well as the General manager Roberto were amazing and very helpful, they made sure I was well taken care of. It was a very friendly & professional environment, they delivered above and beyond my expectations. If you're looking not only for a great car but outstanding customer service as well, Casey Kia is the place to go! More
by Milli
October 19, 2016
Wonderful time!!! Charles was a very helpful salesman who appeared to really be trying to help us out. He was even already waiting for us to arrive and greet us to show Charles was a very helpful salesman who appeared to really be trying to help us out. He was even already waiting for us to arrive and greet us to show us where to park. More
by Vegeta02
Employees Worked With
October 18, 2016
Great experience! Charles was really polite and welcoming. He called me and my husband Mr and Mrs. And gave his full attention. Asked us if we needed anything and mad Charles was really polite and welcoming. He called me and my husband Mr and Mrs. And gave his full attention. Asked us if we needed anything and made sure we were comfortable. An amazing sales men. More
by Melissa Millen
Employees Worked With
October 17, 2016
Awesome Experience! I was not aware of my husband’s plan to purchase a Kia Sorento as my birthday gift and I was surprised when he suggested that we stop by the dealershi I was not aware of my husband’s plan to purchase a Kia Sorento as my birthday gift and I was surprised when he suggested that we stop by the dealership to look at the vehicle. We were greeted by Mr. Charles Archer . My husband told Charles the vehicle that we were interested in looking at and he was very impressed with Charles knowledge of the vehicle. We went on a test drive and Charles continued to show us the vehicle features. My husband questioned Charles about the vehicle and Charles was not hesitant in responding. Charles’ motto is, “Once a customer always a friend.” Charles was professional and pleasant and we look forward to purchasing our next vehicle from him. We would recommend him to family and friends! Even the finance portion of the purchase was an enjoyable experience. More
by Gwenie
October 12, 2016
I felt like a star!!! From the beginning I received a kind welcoming greeting by a staff member, who directed me to Mr. Archer's desk. Once again shortly after Mr. Archer g From the beginning I received a kind welcoming greeting by a staff member, who directed me to Mr. Archer's desk. Once again shortly after Mr. Archer gave me a very welcoming professional greeting. Now I'm saying this because some judge a book by its cover, they do not attempt to help or approach you based on your look. I didn't dress to impress, I had an agenda to purchase a vehicle. Moving on with my experience Mr. Archer was pleasant and knowledgeable about what Casey Kia had to offer and intune to my needs. I am very indecisive and I test drove a vehicle which had a lot of the amenities I wanted but I was not completely in love. That did not deter Mr. Archer as he was patient and continued to be attentive. I would definitely recommend Casey Kia for your automotive needs and based on my personal experience would recommend Mr. Archer as he didn't pressure me and very professional friendly etiquette, not the typical pushy salesman. I felt important like a star! Thank you More
by Onneica Blakeney
Employees Worked With
October 11, 2016
pleasant Charles was very professional, after being passed around a couple times he got the deal done and was able to get me what I wanted... Charles was very professional, after being passed around a couple times he got the deal done and was able to get me what I wanted... More
by Chclar81
Employees Worked With
October 08, 2016
Great customer service! I had a very good experience with this dealership. They were professional and helpful without being pushy. They also were willing to work with me. Def I had a very good experience with this dealership. They were professional and helpful without being pushy. They also were willing to work with me. Definitely going to be a repeat customer. More
by Jeasterday
Employees Worked With
October 07, 2016
Customer Service My Sales Rep was Charles Archer and he was great. He help me every step of the way thru the processs of purchasing out new vehicle. He even called m My Sales Rep was Charles Archer and he was great. He help me every step of the way thru the processs of purchasing out new vehicle. He even called me couple of days after my purchase of the vehicle to make sure everything was OK and to schedule my first service appointment. More
by Jambizzy
Employees Worked With
October 04, 2016
Nothing is to hard for my God I am filled with over JOY, I appreciate the hard work you provided and making this experience very remember, Yes I drove off the lot with my Dukie go I am filled with over JOY, I appreciate the hard work you provided and making this experience very remember, Yes I drove off the lot with my Dukie go DUKE Blue Devils, which I know he will never forget.😍 More
by Anissa Kearney Rawles
Employees Worked With
September 29, 2016
good service this is the second car that we have bought from caseykia, the salesman and staff are willing to work with you to get the car that you desire at a pric this is the second car that we have bought from caseykia, the salesman and staff are willing to work with you to get the car that you desire at a price that you can afford More
by dannyr
Employees Worked With
