Casey Kia

poor customer service Went into dealership this afternoon 9/24/2016 looking to try and purchase a used truck talked to lady on phone early morning was at another dealership Went into dealership this afternoon 9/24/2016 looking to try and purchase a used truck talked to lady on phone early morning was at another dealership getting my car serviced where i bought it from and had it appraised told lady situation i was in explained that i have negetive equity in trade and so so credit so i get there little busy find her try to explain again my situation but handed off to a rookie young person dont get me wrong we all were rookie's some point in our live's but have someone there with the new sales person lm a cerified auto mechanic and i had to help him with trade in appraisal which was kinda fun in the beginning until it took over a hour and a half to do was never told how much they were giving for trade in brought everything lady asked for when we spoke that moring so after another thirty minutes sales person comes up to me say's pay stubs not good enough can't explain why my employer has been in business over thirty five years are old school in pay stub's has all tax's taken out but no year to date earning's so had to go up to some person guess higher up person explain pay stub's guess didn't want to hear what i had to say i said i couldn't do nothing until monday when i got to work to see if i could get print out of year to date but didn't get a thank you for coming in today sorry we couldn't help you today i felt like i was bothering them since they couldn't sell me a vehicle today all in all after two hour's there went there not knowing where i stand far as in if i can get financed what i was getting for my trade ball park fiqure on monthly payment someone there has to have idea well left there upset felt like it was a total waste of my time and still not knowing where i stand emailed general manager and of coarse no reply new sales person did call and leave voice mail asking if i needed any question's answered that's only after i sent message to lady i talked to in the morning about how i felt about how it was a waste of time didn't feel welcomed after they couldn't sell a vehicle today and felt like i was being talked down to even if they can help me in my situation and get my payment where i need it don't know if i want to go back to there dealership or go elsewhere guess will pray on it!!!!! More

Quick, easy and professional experience Charles Archer provided great customer service from start to finish. Even when I was giving him a hard time about the lengthy credit application he wa Charles Archer provided great customer service from start to finish. Even when I was giving him a hard time about the lengthy credit application he was able to remain calm and see what he could do to expedite the process. Will highly recommend Charles and the rest of the Casey Kia team to anyone. James was also helpful in meeting where I wanted to be with price/payments. More

Great customer service Charles was very pleasant and extremely helpful. Purchasing our new car was definitely an enjoyable experience. We look forward to spreading the word Charles was very pleasant and extremely helpful. Purchasing our new car was definitely an enjoyable experience. We look forward to spreading the word amongst our friends and family! More

Nice Experience George and Roberto sold my wife and I the 2016 Sorento that Roberto was driving. It was a very pleasant and professional experience. I would recommen George and Roberto sold my wife and I the 2016 Sorento that Roberto was driving. It was a very pleasant and professional experience. I would recommend Casey Kia to folks looking for a Kia. More

Good Salesman Had a wonderful experience with Charles. I would recommend him in the future to any new buyers. Not pushy at all and saw the sale through Had a wonderful experience with Charles. I would recommend him in the future to any new buyers. Not pushy at all and saw the sale through More

Great Customer Service Charles is a great asset to Kia company. He has great manners, customer service and communication skills. He goes above and beyond expectations. I am Charles is a great asset to Kia company. He has great manners, customer service and communication skills. He goes above and beyond expectations. I am pleased with the service I received there. More

Review I thought Charles our initial sales person sincerely wanted to make sure that we were happy. I am looking forward to him continuing to understand all I thought Charles our initial sales person sincerely wanted to make sure that we were happy. I am looking forward to him continuing to understand all the different options on all the different models. With this direction he is going to be a very good salesperson and he really does care for the customer More

I won't go any place else! Just recently I purchased my second vehicle both purchased from Casey Kia Newport News. I trust the employees at this location to ensure that I receiv Just recently I purchased my second vehicle both purchased from Casey Kia Newport News. I trust the employees at this location to ensure that I receive the best deals and quality service. Brandon Thompson was my dealer for BOTH purchases and I refuse to purchase my vehicles from anyone else. He is extremely personable and doesn't pressure you into a sale like most salesmen do. He is very patient and such a pleasure to work with. More

More than a year later I bought my car more than a year ago. I'm a local restaurant GM and Taylor came in for lunch today. He remembered me and asked how my son was and how I bought my car more than a year ago. I'm a local restaurant GM and Taylor came in for lunch today. He remembered me and asked how my son was and how the car was doing. I was amazed that he remembered me, he wasn't even my salesman! Told him the car was doing great but I need something bigger. He said he was sure Brandon could find what I wanted. I don't particularly care for kias but I will buy from Casey Kia just because of the customer service. I was in for a quick stop at the service department not long ago. I believe it was James in the finance office, my 2 year old shut the door on him. How embarrassing. But I thank you for being a good sport :) More