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Casey Kia

Newport News, VA

4.8
1,529 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,529 reviews

May 29, 2016

great dealership experience I went in to Kia just to get a brochure and walk by one of the cars I am interested in. I was suspecting to be approached by a "Classic Sales" persona More

by deez knots
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kashon Melcherts
May 31, 2016 -

Casey Kia responded

Thank you for the review! We are glad that we could provide you with a 5 star worthy visitation and that we could also provide you with any information you needed. We want our customers to be satisfied with their experience with us so we try to go above and beyond with them. If you have anymore automotive needs or questions we are happy to help. Thank you for your time and we hope you have a wonderful day!

May 15, 2016

Highly Recommended! I had originally walked into Casey Kia because I had a great experience getting my car serviced at Casey Honda down the street. I stopped at Casey Kia More

by RioEx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kellie, and Felix., George Bozeman, Steve Jernigan, Andre Williams
May 16, 2016 -

Casey Kia responded

Thank you for the review! We are glad that both our Caseys could provide you with an amazing service and that we could give you a 5 star worthy visitation. We are also glad that we could have you test drive our vehicles and that we could help in finding the right vehicle for you. We hope to be able to provide you with our friendly and professional service for many years to come. If you have any questions or anything we are always happy to help. Thank you for your time and have an amazing day!

April 19, 2016

An awesome team of associates This dealership is amazing. My initial contact was with Heather, she was so very personable, never pushy, just so willing to help in any way. My actu More

by Lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Harrington, George Bozeman
Apr 20, 2016 -

Casey Kia responded

Thank you for the review! We are happy to hear that we could make your visitation with us an amazing experience. We are all about customer satisfaction and do what we can to make sure our customers love and are comfortable with their vehicle. For that reason we try to inform our customers as best as we can and make them feel comfortable and that our service is helpful. We hope to be able to continue to give you to amazing service for years to come. Thank you for your time and have an amazing day!

April 07, 2016

My Starter Car, AWESOME!!! I felt overwhelmed by the atmosphere at Casey Kia, because of the joy, pleasant attitudes to come to my rescue without detail of why. They knew I need More

by Nicole12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylan Kelly, Maxx Kipfer,Tina, Christine, The Casey Kia Team, Steve Jernigan, James Burley
Apr 08, 2016 -

Casey Kia responded

Thank you for the review Nicole! We are happy to hear we could help you in your time of need. We are also glad we could make the whole process pleasant and that you had a great experience while purchasing from us. If you have any automotive needs in the future Casey is always ready to help. Thank you for your time and have an amazing day!

March 10, 2016

Excellent experience George sold my wife and I our brand new car and he did an excellent job. He had a lot of patience and helped us so much. More

by Kris Parrish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Bozeman, James Burley
Mar 10, 2016 -

Casey Kia responded

Thanks for the review! We are glad to know that you felt your experience deserved a 5 star rating. We also appreciate the feedback and plan on using it to better the experience of all of our customers. Feel free to come back for any of your automotive needs and have a great day.

March 09, 2016

Excellent service. We love our car We came in to see Brandon Thompson (my fellow church member) about getting a car. He talked with us about what we were looking for, our budget and oth More

by nashleyjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson, Brandon Thompson
Mar 09, 2016 -

Casey Kia responded

Thank you for your review! We are glad to know you enjoyed your experience at our dealership. We also appreciate the feedback and plan on using it to better the experience of all of our customers. Please feel free to come back for any of your automotive needs and have a great day!

March 05, 2016

Wasn't even planning on getting a new car Brought my used car for a normal alignment fix and was introduced to the new 2016 models and instantly fell in love, I got a great deal and don't regr More

by Mhbronc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TD, Kaylyn Kelly, Joseph Pethick
Mar 07, 2016 -

Casey Kia responded

Thank you for our review! We are glad to know that you felt your experience deserved a 5 star rating. We also appreciate your feedback and plan on using it to better the experience of all of our customers. Feel free to come back for any of your automotive needs and have a great day!

March 01, 2016

Best Customer Service Ever I highly recommend Casey Kia. I got the Best Customer Service ever. Brandon Thompson did an Awesome job with helping me obtain a car.He was kind and d More

by Versa 1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson, Brandon Thompson
Mar 01, 2016 -

Casey Kia responded

Thank you for your review! We appreciate your feedback and plan on using it to better the experience of all of our customers. We are also glad to know you had a great experience at our dealership and hope you continue to come back for any of your automotive needs. Have a great day!

February 27, 2016

Awesome Experience My daughter & I had an awesome experience at Casey Kia today! Our sales consultant, KAYLYN KELLY gave us progressional & kind service from the time we More

by KayJay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jernigan, Kaylyn Kelly
Mar 01, 2016 -

Casey Kia responded

Thank you for your review! We appreciate your feedback and plan on using it to better the experience of all of our customers. We are also glad to know you had a great experience at our dealership and hope you continue to come back for any of your automotive needs. Have a great day!

February 26, 2016

Only if going to the dentist could be that much fun! By the way, don't tell my dentist that. He actually is a great guy ... but he is still a dentist and by nature they enjoy pain (or causing pain). C More

by Larry the Tri Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Gayle, Steve Jernigan, Todd Gilliam
Mar 01, 2016 -

Casey Kia responded

Thank you for your review! We appreciate your feedback and plan on using it to better the experience of all of our customers. We are also glad to know you had a great experience at our dealership and hope you continue to come back for any of your automotive needs. Have a great day!

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