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Casey Kia

Newport News, VA

4.7
1,447 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,447 reviews

September 24, 2014

George is The Bomb I just wanted to drop by and say that i had a great experiance at the Casey Kia. George Bozeman helped me get into a great car he worked hard to make More

by foxtrot152
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Sep 25, 2014 -

Casey Kia responded

It's great that George got you into a vehicle that fit what you were looking for at a price the fit your needs! Thank you for trusting Casey Kia to provide you with a positive experience and for your recommendation. Buying a car should be enjoyable and pressures free so we're happy this was your experience. Enjoy your new vehicle and we hope to see you back in the future!

September 16, 2014

Thank you Casey Kia! After putting over 215,000 on my Kia Rio, Sarah Smalls helped me walk out with a new vehicle I loved that was within my budget. I love my 2014 Kia Sou More

by robertbkramer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 19, 2014 -

Casey Kia responded

We're happy that Sarah worked with you to find a new vehicle that fit your needs and made sure you left satisfied with your purchase! It's great to hear that you're enjoying your new Soul and we hope to see you back in the future!

September 15, 2014

My experience We didn't have a great past credit history but Casey KIA gave us a chance and let's u choose from a good selection of cars they even made sure the pri More

by dpalm21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Sep 19, 2014 -

Casey Kia responded

We're happy to hear that we could help you into a new vehicle at a great price! Thank you for coming to Casey for your needs and we look forward to having you back. See you next time!

August 09, 2014

Amazing I went Casey Kia and worked with Sarah Smalls after sitting at Casey Volkswagen for hours and receiving bad customer service. I did not have a lot of More

by liliput
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson, Brandon Thompson
Aug 12, 2014 -

Casey Kia responded

We are sorry to hear that your experiences with Casey were not consistent but proud that Sarah could turn that around for you at the Kia store. Thank you for giving us a chance to improve your experience and it's great that you received good customer service once arriving. We do our best to get our customers into the vehicles they truly want and are happy this was the case for you. Your kind words are appreciated and we look forward to having you back!

August 02, 2014

EXCELLENT! Laura Gayle, Roberto Dial, Steve Sparkman, Francine Stewart, and ALL the support staff deserve RAVE REVIEWS! The friendliness, efficiency, and custom More

by angela.r.smith.121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Laura Gayle
Aug 04, 2014 -

Casey Kia responded

We appreciate your kind compliments on our staff! It's great that they left such a positive impression on you and provided you with an excellent experience. We hope you enjoy your new Sorento and are glad you came to us to purchase from!

August 01, 2014

love Sarah and Roberto Sarah was a very nice sales person and was willing to do the best for us. We looked at three different cars and decided on the Forte. Got what we want More

by s&j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Smalls
Aug 04, 2014 -

Casey Kia responded

We're glad Sarah took great care of you and got you into a new Forte! Thank you for coming to Casey to purchase from and we hope you enjoy your new vehicle. Please let us know of any future needs you may have!

July 21, 2014

Oil change for my car Big Juan was very professional and accurate and quick on servicing my car. I really appreciate the customer service that was giving to me by him and t More

by Ydavis1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan service Tech
Jul 21, 2014 -

Casey Kia responded

We are happy Juan got your service work completed in a timely manner! Good customer service is important and we want our customers to be able to trust our dealership to take care of their vehicle. Thank you for choosing Casey and we hope to see you back!

July 21, 2014

From Just a Thought to Got it Done! My son and I were just thinking about the possibility of getting a new Optima (black preferably) but I had no funds to make that work. We had a Soul a More

by jjmorant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 22, 2014 -

Casey Kia responded

We are happy to hear that our staff worked with you to make this happen! It's great that your son could get into a new vehicle at the right price and we hope he is enjoying it. Thank you for coming to Casey for your automotive needs and for taking the time to write this kind review. We're glad our staff provided you with a positive experience and we hope to see you back!

July 18, 2014

Excellent Our second car purchased was an even better experience than the first, we were very pleased by Laura and Roberto's eagerness to not let us leave unsat More

by G_corprew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Laura Gayle
Jul 21, 2014 -

Casey Kia responded

It's great that Laura and Roberto provided you with a positive experience and made sure you were satisfied! Thank you for your recommendation and continued business. Enjoy your new vehicle!

July 02, 2014

Best place to buy a car in Virginia! My wife and I are soon to retire and we decided to trade the Kia Sorento for a Kia Optima. After a couple of days thinking about doing this we dec More

by accessfjc11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson, Brandon Thompson
Jul 03, 2014 -

Casey Kia responded

Fred, thank you so much for taking the time to share your wonderful experience! It makes us very proud to hear about it and are glad Brandon went above and beyond to give you the buying experience you deserve. Our customers should be stress free and should enjoy buying a new car. It's great that you found one to fit your needs and we are glad you chose Casey to help. We appreciate your kind words about Brandon and our dealership and for your recommendation as well. We look forward to working with you both again next time!

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