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Casey Kia

Newport News, VA

4.7
1,447 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,447 reviews

March 29, 2014

My experience at casey kia was amazing. Jeff came up to us when we first arrived and was very friendly and honest with me up front about what I would need to go through to get a new vehicle. He helped me u More

by ajesus87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 31, 2014 -

Casey Kia responded

We are happy that Jeff took such good care of you and provided you with excellent customer service! He is definitely an asset to our team and it's great that he worked to find the perfect vehicle for you and your family. Thank you for choosing Casey Kia and enjoy your new vehicle. We appreciate your recommendation and hope to see you back in the future!

March 21, 2014

I went to Casey Kia to look at the new Kia Optima and Sportage. I was paired with Jeff Melick (salesperson). The Kia Sportage was a little big for my needs so I test drove the Optima. After Jeff explaine More

by DeanJaeger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 25, 2014 -

Casey Kia responded

Thank you for sharing your experience and choosing Casey Kia! It makes us so proud to hear how Jeff and our staff treated you and all that they did to help you find the perfect vehicle. We never want our customers to feel pressured when going through the buying process. It should be enjoyable, easy, and fun. We hope you are enjoying your Optima and truly appreciate your recommendation. Please come back and see us for any other needs that may come up in the future!

March 11, 2014

Jeff Melick was the BEST.....he was patience and kind. He answered all my questions and put in the right car that worked for me. I truly appreciate him and I think him for his time. More

by crcclark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 12, 2014 -

Casey Kia responded

It's great that Jeff could give you such a great experience at our dealership! We are glad he could share his knowledge and get you the perfect car. Thank you for choosing Casey Kia and taking the time to write this. We hope to see you back for any future needs!

March 11, 2014

Went to the dealer for service on my 2012 Kia Optima, and asked some questions to Jeff about the Kia Hybrid and what my options were on my current lease. He was very informative and showed me the car and exp More

by dmajan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 12, 2014 -

Casey Kia responded

Daniel, that's so great to hear! We are proud of Jeff for providing you with the customer service you deserve and keeping you on the same page with your trade in. We appreciate your recommendation and kind words. Please come back and see us for any future needs!

March 11, 2014

Jeff was awesome with great customer service. After a long search he got me the vehicle I exactly wanted. I was very pleased with his service!! More

by Archrisp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Mar 12, 2014 -

Casey Kia responded

We are glad to hear that Jeff could help you find the perfect vehicle and that you left a satisfied customer! Enjoy your new car and we hope to see you back in the future!

March 08, 2014

Ms.Laura wa very knowledgeable in helping us find the car we purchased. She gave us quality service with no pressure to decide, also provided information on the Kia forte. She was very attentive to our needs More

by ms_yvonne70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Gayle
Mar 12, 2014 -

Casey Kia responded

We are so glad to hear that Laura provided you with such great customer service and an excellent buying experience! We're happy you found the perfect vehicle and at the right price. We appreciate you taking the time to review us and hope you will come back to see us for any future needs!

March 03, 2014

So when we first drove up we were greeted by the time we had gotten out of our car. The car we had originally went in for had been sold the day before but Jeff was able to find us a great vehicle in the pr More

by nathanreesman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 03, 2014 -

Casey Kia responded

It's great to hear that Jeff could help you to feel comfortable and at ease during your car buying experience! That's how we want all of our customers to feel and we want them to feel confident in our employees. We hope you enjoy your new car and to see you back for any future needs!

February 01, 2014

Very helpful dealership! Wasn't stressful at all like a lot of dearships can be! We had a wonderful time and couldn't have gotten a better deal on our Kia Sorento SXL AWD anywhere else! :) More

by dgtldonkey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Feb 03, 2014 -

Casey Kia responded

Thank you for sharing your experience at Casey Kia! We love hearing from our customers and appreciate your kind words. Stress-free is the best way to go through the car buying process and we're glad we could help make it that way for you. Enjoy your new Sorento and come back to see us for anything you may need in the future!

January 29, 2014

This was my first car buying experience after meeting my salesman Jeff he showed me a car that was a potential "THIS IS IT" car. After a few days of great customer service I decided that "THIS IS IT" and pu More

by Eternal16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 29, 2014 -

Casey Kia responded

Thank you for sharing your experience! We are glad to hear that Jeff could help you find the right car and consistently be there to help you through the process. We hope you will come back and see us for any needs you may have in the future!

January 21, 2014

Jeff Melick was the model salesperson. Very informative, helpful and responsive to our needs. Highly recommend him! He followed up and was concerned that we were completely happy with the vehicle. More

by kay2gribble
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 23, 2014 -

Casey Kia responded

Thank you for your kind review and we appreciate your recommendation! We are glad to hear that Jeff could provide you with such a great car buying experience and follow up to be sure you were happy with your vehicle. Please come back and see us with any future needs you may have!

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