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Casey Kia

Newport News, VA

4.7
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,536 reviews

May 27, 2023

Excellent customer service, very friendly and professional experience. We have bought two cars from Mr. Archer and will always come back in the future. More

by Hunter R.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023 -

Casey Kia responded

Thank you so much Hunter for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 26, 2023

Casey Kia is a very well managed dealer that provides good,timely service to customers. More

by Jack8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Duncan
May 29, 2023 -

Casey Kia responded

Thank you so much Jack for the five star review! We are extremely grateful for the opportunity to earn your business. Thank you for the kind words! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 25, 2023

It took me 3 times to get my car recall fixed. Not acceptable and the other 2 times they tried to sell me services I didn't want or need. More

by Supersgt
Recommend Dealer
No
Employees Worked With
Joey took care of it this time, the other folks I don't know , Joey Duncan
May 20, 2023

Very nice, patient and professional. Hands down the best Kia dealership in the area. Also quicker than other dealers and not pushy More

by Justin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugh Mitchener
May 24, 2023 -

Casey Kia responded

Thank you so much Justin for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of my staff. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 15, 2023

Very friendly and fully explains the vehicle. Takes plenty of time with the customers and answers all questions. More

by b.ciccariello
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Casey Kia responded

Thank you so much Barbara for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 13, 2023

Jacob was very professional and detailed when showing us the cars. He was the best car salesman we’ve had and can’t thank him enough. 10/10 recommended More

by Christian W
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Casey Kia responded

Thank you so much Christian for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 08, 2023

My vehicle required an inspection. Everyone involved was very kind, helpful, and friendly. It was a very pleasant experience. Thank you! More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey 5 Stars
May 17, 2023 -

Casey Kia responded

Thank you so much Bob for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Thank you for the wonderful endorsement of my staff. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 06, 2023

awesome experience , i thank charles archer so much for my first car . he was amazing at his job and made sure i was comfortable More

by chatmonemelda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Congratulations on your first car! Also thank you for the wonderful endorsement of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 02, 2023

10 stars for Charles! 5 stars for the employees at Casey Kia. The day I bought my car from here, I owned a totaled car & was driving a rental. Only had 4 days left to rent More

by Adhira J.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Casey Kia responded

WOW!!! Thank you so much Adhira for the five star review on the ten star service! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 01, 2023

Charles Archer was super dope and very personable. You can tell that he puts the customer first and not commission. This was the best car experience I've had. More

by jordanheyward22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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