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Casey Kia
Newport News, VA
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Communication
Workmanship
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,536 reviews
March 22, 2023
The entire team was amazing and very professional. I appreciate everyone staying a later for me due to my schedule……..BUT Mr Archer was the best!!! Charles was very attentive to my needs and made su I appreciate everyone staying a later for me due to my schedule……..BUT Mr Archer was the best!!! Charles was very attentive to my needs and made sure things ran smoothly for me. He was very knowledgeable about the cars I was interested in. On top of all of that he is an impeccable dresser!!!! The best experience ever…. Thanks again!!! You are Amazing!!!! More
by Enigea75
Employees Worked With
Other Employees :
Albert “AJ” Jackson, Hugh Mitchener
March 18, 2023
Charles archer was fantastic very helpful and insightful. I will be recommending everyone I know to him I will be recommending everyone I know to him More
by Matt
Employees Worked With
March 16, 2023
Very poor customer service. Upon arrival, the service writer was very grumpy and argumentative. I told her we were at the dealership for the 16,000 service. She argued that it w Upon arrival, the service writer was very grumpy and argumentative. I told her we were at the dealership for the 16,000 service. She argued that it was 15,000 mile service and I told her that I had taken a picture of the book. She then tried to sell service and parts that were not due at our current mileage. As we waited in the dealership, the noise level was beyond belief. There was loud music playing on top of a loud TV. I was very glad to leave after service was completed. I don’t have confidence in returning to the dealership. More
by Disappointed
Employees Worked With
Christina Allen
March 15, 2023
I haad been looking to trade my car in for months, but kept getting defeated with awful pushy salesmen. Charles was honest and attentive from the second I walked into Casey Kia to the moment I drove off i kept getting defeated with awful pushy salesmen. Charles was honest and attentive from the second I walked into Casey Kia to the moment I drove off in my brand new Sportage. He did not try to put me in a position I was uncomfortable with, did not try to up-sell me on another model, and worked financial magic (along with Hugh) to get me where I wanted to be (as well as a few shared snacks 😄). Very happy with my decision to go with Charles and Casey Kia. More
by Megatron.ma.el
March 14, 2023
Honestly charles was so sweet the entire process of buying my car. It was a long process due to miscommunication with the bank but he constantly made sure i was good and was happy with my choice. i wou buying my car. It was a long process due to miscommunication with the bank but he constantly made sure i was good and was happy with my choice. i would definitely recommend him to anyone i know buying a car :) More
by madisonlawson82
March 13, 2023
This dealership is the best that I ever dealt with. David Alvarez went out of his way to make sure that I got everything I wanted. He never pressured me into anything. He gave all the information and l David Alvarez went out of his way to make sure that I got everything I wanted. He never pressured me into anything. He gave all the information and let me decide, never once called me about anything. Best car experience I’ve ever had thanks to David. If anything is in market for a Kia from Casey, I highly recommend David Alvarez as your consultant. More
by rockkrush04
Employees Worked With
David Alvarez
March 06, 2023
Charles was very easy to work with. From start to finish, he was very helpful, and took a lot of the stress of buying a new car away. From start to finish, he was very helpful, and took a lot of the stress of buying a new car away. More
by eburton2
Employees Worked With
February 27, 2023
From the moment we got out of our car in the parking lot we met Charles and he provided exceptional service through the whole experience! He made the buying process very smooth! I was out of town when my we met Charles and he provided exceptional service through the whole experience! He made the buying process very smooth! I was out of town when my husband made the purchase and Charles called to congratulate me on my new vehicle. He has provided personal and professional service with every encounter! More
by Lauralee_r_99
Employees Worked With
February 25, 2023
Had a good sales person jonnie& his sales person helper gave me agood deal got out in good time took his time to get me the best deal gave me agood deal got out in good time took his time to get me the best deal More
by HIPHOPPOP59
February 17, 2023
Charles has Great service and was very helpful and made everything smooth and a very nice everything smooth and a very nice More
by nathan
Employees Worked With
