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Casey Kia
Newport News, VA
1,532 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,532 reviews
March 14, 2023
Honestly charles was so sweet the entire process of buying my car. It was a long process due to miscommunication with the bank but he constantly made sure i was good and was happy with my choice. i wou buying my car. It was a long process due to miscommunication with the bank but he constantly made sure i was good and was happy with my choice. i would definitely recommend him to anyone i know buying a car :) More
by madisonlawson82
March 13, 2023
This dealership is the best that I ever dealt with. David Alvarez went out of his way to make sure that I got everything I wanted. He never pressured me into anything. He gave all the information and l David Alvarez went out of his way to make sure that I got everything I wanted. He never pressured me into anything. He gave all the information and let me decide, never once called me about anything. Best car experience I’ve ever had thanks to David. If anything is in market for a Kia from Casey, I highly recommend David Alvarez as your consultant. More
by rockkrush04
Employees Worked With
David Alvarez
March 06, 2023
Charles was very easy to work with. From start to finish, he was very helpful, and took a lot of the stress of buying a new car away. From start to finish, he was very helpful, and took a lot of the stress of buying a new car away. More
by eburton2
Employees Worked With
February 27, 2023
From the moment we got out of our car in the parking lot we met Charles and he provided exceptional service through the whole experience! He made the buying process very smooth! I was out of town when my we met Charles and he provided exceptional service through the whole experience! He made the buying process very smooth! I was out of town when my husband made the purchase and Charles called to congratulate me on my new vehicle. He has provided personal and professional service with every encounter! More
by Lauralee_r_99
Employees Worked With
February 25, 2023
Had a good sales person jonnie& his sales person helper gave me agood deal got out in good time took his time to get me the best deal gave me agood deal got out in good time took his time to get me the best deal More
by HIPHOPPOP59
February 17, 2023
Charles has Great service and was very helpful and made everything smooth and a very nice everything smooth and a very nice More
by nathan
Employees Worked With
February 12, 2023
Best car dealer ever thank you so much for all you help I’ll be send people your way.THANK YOU 😊 I’ll be send people your way.THANK YOU 😊 More
by Jrchave
February 11, 2023
Jacob is a very awesome salesperson. I would definitely recommend Casey Kia and Jacob to my family and friends I would definitely recommend Casey Kia and Jacob to my family and friends More
by Michellefoster433
Employees Worked With
February 08, 2023
Dealing with Johnnie Jordan was wonderful. He is extremely helpful and doesn’t “sell” to you. He just wants to help. I recommend him to everyone He is extremely helpful and doesn’t “sell” to you. He just wants to help. I recommend him to everyone More
by TeslaAM
Employees Worked With
February 06, 2023
Good luck trying to get anyone to return calls when you start having problems with your car ! My car was repaired by them and it didn’t fix the problem ! I called my service advisor, Ryan 5 times without a start having problems with your car ! My car was repaired by them and it didn’t fix the problem ! I called my service advisor, Ryan 5 times without a return call and the service manager, Ed Colton twice and no response ! Contacting Kia Corporate for assistance next ! Nothing but problems with this vehicle which was bought new at this dealership. More
by dotncgirl
