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Casey Kia
Newport News, VA
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Communication
Workmanship
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,536 reviews
January 07, 2023
Charles was an excellent person he made our day easy and stressless his knowledge on the all the models was very assuring thank you so much for your help we appreciate you . stressless his knowledge on the all the models was very assuring thank you so much for your help we appreciate you . More
by skinsfanforlyf
Employees Worked With
January 02, 2023
Overall the customer service is great. The problem I have is don't tell me to call you if a problem persist and you don't return my call. Service Department.... The problem I have is don't tell me to call you if a problem persist and you don't return my call. Service Department.... More
by Safrazier3
Employees Worked With
Christina Allen, Joey Duncan
December 27, 2022
Was given conflicting information about the necessity of my service. One Rep said it was absolutely necessary, while another said I could wait until my next appointment. It made me feel like one person was my service. One Rep said it was absolutely necessary, while another said I could wait until my next appointment. It made me feel like one person was money driven and the other wasn’t. I don’t like that because now I’m not sure which is true. More
by harrisnai17
Employees Worked With
Christina Allen
December 27, 2022
Charles and the Casey Kia team were fantastic. They procured the car for me that other dealers said was impossible to get. The responsiveness and support I got along the way was top notch. Charles They procured the car for me that other dealers said was impossible to get. The responsiveness and support I got along the way was top notch. Charles thoroughly walked me through completing the acquisition, down to what each button on the steering wheel did. If you want a respectful and sincere car-buying experience, go to Casey Kia. More
by Fahey.kevin
Employees Worked With
Other Employees :
Aaron McGiffin, Albert “AJ” Jackson
December 17, 2022
He explained everything throughly and in a manner that was easy to understand. His positive and personable demeanor made the process smooth and comfortable. was easy to understand. His positive and personable demeanor made the process smooth and comfortable. More
by Jamaica Heimbach
Employees Worked With
December 17, 2022
Charles Archer was very through when explaining everything to my daughter and I. He answered any and all questions that we asked. He was also very positive and provided a easy going process. everything to my daughter and I. He answered any and all questions that we asked. He was also very positive and provided a easy going process. More
by Jamaica Heimbach
Employees Worked With
December 03, 2022
It was a painless and seamless visit and transaction. Questions were answered and the process was transparent. Questions were answered and the process was transparent. More
by SPitzer
Employees Worked With
Other Employees :
Aaron McGiffin
November 30, 2022
He was outstanding and professional. Really took the time to show me everything about the car I purchased. I would hunky recommend him Really took the time to show me everything about the car I purchased. I would hunky recommend him More
by Darriusbeggs
November 28, 2022
Great customer service from beginning to end. Will tell you like it is. Awesome Job Will tell you like it is. Awesome Job More
by Angeladj324
