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Casey Kia
Newport News, VA
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Communication
Workmanship
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,536 reviews
August 15, 2022
Service went down hill. Had to struggle to get my car taken care of. My 5th Kia from here. Might be last. Parts and Service Director called me and listened to my complaint Had to struggle to get my car taken care of. My 5th Kia from here. Might be last. Parts and Service Director called me and listened to my complaint and I feel he addressed my concerns and made it right. I appreciate the time he gave me. More
by Charlieboy
August 05, 2022
Van was in for check engine light oil change and state Inspection payed over a hundred dollars for diagnostic test for them to tell me it was a 02 sensor same thing it had been in for before and they clai Inspection payed over a hundred dollars for diagnostic test for them to tell me it was a 02 sensor same thing it had been in for before and they claimed everything was okay but before I could get home the check engine light came back on. More
by CJ
Employees Worked With
Christina Allen
August 03, 2022
I have found my car salesman! Mr. Roberto Dial impressed me so much after meeting him at a Networking Event that I will tell all my family and friends to go see him at Casey Kia! Mr. Roberto Dial impressed me so much after meeting him at a Networking Event that I will tell all my family and friends to go see him at Casey Kia! More
by V Sawyer
Employees Worked With
August 02, 2022
Mr. Charles was extremely nice from the moment me and my husband approached the building. He was very professional, and explained everything on how the process of buying a car goes. He worked very hard to husband approached the building. He was very professional, and explained everything on how the process of buying a car goes. He worked very hard to get me and my husband approved and made sure it was something we was able to afford. Thank you again mr. Charles. And thank you Casey kia!! Thomas and darlesia Mauro More
by Darlesia Mauro
Employees Worked With
July 29, 2022
Excellent salesman Jacob Martinez. He listened to what we wanted in a car and he made it happen. When my bank wouldn't expect the information abt the price of the car I wanted he stepp He listened to what we wanted in a car and he made it happen. When my bank wouldn't expect the information abt the price of the car I wanted he stepped into action and search for other banks to make it happen. Very good guy and a keeper. He's the Mr. No Worries guy. Great sales person. More
by Jackie13
July 28, 2022
Excellent customer service. Thank you for making this a good experience for me and my family Thank you for making this a good experience for me and my family More
by adrianalizeth
Employees Worked With
July 26, 2022
Great staff, mostly fair prices and usually quality work. A few times I encountered safety concerns regarding my vehicle and they were addressed quickly. A few times I encountered safety concerns regarding my vehicle and they were addressed quickly. More
by Charles
Employees Worked With
Christina Allen
July 12, 2022
Very friendly. Welcoming atmosphere. Great customer service skills shown. Great overall experience when purchasing my car. Welcoming atmosphere. Great customer service skills shown. Great overall experience when purchasing my car. More
by bjsalazar0498
July 09, 2022
I have always had a great experience and enjoy working with Casey Kia. Very friendly and would recommend them. with Casey Kia. Very friendly and would recommend them. More
by Larry
Employees Worked With
Other Employees :
Christina Allen, Hugh Mitchener
