Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Casey Kia
Newport News, VA
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Communication
Workmanship
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,536 reviews
June 04, 2022
Charles Archer personifies the spirit of customer service. As a no nonsense type, I appreciated his efficient manner to conduct business. Wouldn’t hesitate to refer a buyer to him! service. As a no nonsense type, I appreciated his efficient manner to conduct business. Wouldn’t hesitate to refer a buyer to him! More
by NoemiH.
Employees Worked With
June 04, 2022
Charles did an outstanding job and I was very happy when i left the dealership with my brand new Kia Forte GT line. i left the dealership with my brand new Kia Forte GT line. More
by Sean S.
May 18, 2022
Charles was awesome! If you buy a car from Casey Kia ask for him, we had an awesome car buying experience with him! If you buy a car from Casey Kia ask for him, we had an awesome car buying experience with him! More
by gsumerlin
Employees Worked With
May 11, 2022
I had a wonderful experience ! Very great customer service ! I look forward to working with Kia and Mr. Charles Archer in the future ! Highly recommended ! Everything was fantastic Very great customer service ! I look forward to working with Kia and Mr. Charles Archer in the future ! Highly recommended ! Everything was fantastic ! God bless ! More
by ShayLoveeee
Employees Worked With
May 06, 2022
Charles Archer was very professional and knowledgeable on every aspect of the dealership and vehicle I purchased. I will be referring him to my friends. every aspect of the dealership and vehicle I purchased. I will be referring him to my friends. More
by goldlady10
May 05, 2022
Charles was a pleasure to work with during our car search/buying.. Started off with a frustrating bump from another dealership that Charles quickly looked into and fixed.. while test driving there was search/buying.. Started off with a frustrating bump from another dealership that Charles quickly looked into and fixed.. while test driving there was another bump that needed immediate attention and Charles made sure that it was taking care of properly before we drove away. Highly recommend him to anyone!! Very polite & several laughs!! More
by April M.
Employees Worked With
May 02, 2022
FOR A FIRST TIME CAR BUYER! I couldn’t ask for better salesman. Go Charles! I couldn’t ask for better salesman. Go Charles! More
by Ashante
May 01, 2022
Charles Archer made my car purchase a pleasant experience. He is not only professional, but very friendly and respectful. I am going to refer him to my friends. experience. He is not only professional, but very friendly and respectful. I am going to refer him to my friends. More
by goldlady10
April 28, 2022
Outstanding Dealership as far as their Free oil changes for life, and free VA State Inspections for life. There is a great Service Advisor Becca Crist there, that is professional and very excellent in for life, and free VA State Inspections for life. There is a great Service Advisor Becca Crist there, that is professional and very excellent in her interface with me on needed maintenance and KIA suggestions for interval service expectations. More
by Yoseftinney
Employees Worked With
Becca Crist
