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Casey Kia

Newport News, VA

4.8
1,531 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,531 reviews

April 10, 2022

Can't really say more than everyone else. ...amazing service and amazing salesman! Easiest transaction, lots of friendly laughter. I was able to get the best car for me, the features I wanted More

by Taratyler73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Casey Kia responded

Thank you so much Tara for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A.,Dial- General Manager

April 10, 2022

Great Service from Jacob and Aaron! ! Definitely will be back for a third car in a few years! More

by shalayasteez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin
Apr 11, 2022 -

Casey Kia responded

Thank you so much Shalaya for the five star review! We are extremely grateful for the opportunity to earn your business again! Also thank you for the wonderful endorsement of Jacob Martinez and Aaron McGiffin! We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

April 09, 2022

Top notch sales team! ! Very informative, friendly staff! Jacob and Roberto were fantastic to work with. I know you’re proud to have them on “your team”! I’m now the pro More

by SCOOBYSmom523
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto
Apr 11, 2022 -

Casey Kia responded

Thank you so much Christine for the five star review. We are extremely grateful for the opportunity to earn your business on the purchase of your brand new Sportage. I enjoyed meeting you and talking with you. Also thank you for the wonderful endorsement of Jacob Martinez and the rest of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

April 02, 2022

Jacob was a wonderful sales person to deal. He made the buying process enjoyable. I Would definitely recommend this dealership to anyone! More

by whitney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karla Tristani, Albert “AJ” Jackson
Apr 10, 2022 -

Casey Kia responded

Thank you so much Whitney for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Jacob Martinez and the rest of my staff. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

April 01, 2022

I'm always impressed by what Casey KIA does. I love their warranties and most importantly, their customer service. Jacob Martinez helped us out with two vehicles (on separate occasions) and we e More

by Wrightguyj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2022 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Jacob Martinez. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 31, 2022

Charles provided exceptional service during the entire vehicle purchase. Now I am stress free, because I have dependable transportation. He was also able to meet my needs with ensuring the vehicle was eq More

by smith.natashia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2022 -

Casey Kia responded

Thank you so much Natashia for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 20, 2022

Mr. Charles is truly one of the best salesmen I have ever worked with. I appreciate how dedicated he was to meeting my specific needs and how I was able to leave happy with my decision. He was kind enough to More

by kashorief
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2022 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the grateful the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 12, 2022

Charles Archer Gave us an unforgettable car buying experience. We were very impressed he really went above and beyond, he’s is very knowledgeable he kept us informed as the transaction was in progress More

by BenGena
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 12, 2022

Excellent in every way . Prompt. Cost effective! Clean! Christina is great ! Techs are great! Waiting area is great! More

by Omccobg1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina
Apr 10, 2022 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of Christine. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 11, 2022

Charles Archer assisted us in purchasing a pre-owned Kia Sorento with low mileage. Our purchase experience was most memorable. He was very knowledgeable, friendly and professional. He was extremely helpful More

by P Gee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

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