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Casey Kia

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.7
1,447 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,447 reviews

December 26, 2023

Best experience i’ve had at a dealership, especially as far as salesmen go. would definitely recommend More

by coritaylor25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2023 -

Casey Kia responded

Thank you so much Cori for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

Helpful 1
December 07, 2023

I had the pleasure of working with Charles who went above and beyond to ensure my car-buying experience was nothing short of excellent. From the moment I stepped into the dealership, Charles’s professionalis More

by Asabi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin
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Dec 11, 2023 -

Casey Kia responded

Thank you so much Asabi for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

Helpful 1
December 07, 2023

Charles was a very nice person and extremely knowledgeable during this process. He thoroughly explained everything and gave me great peace when getting my vehicle. More

by Anecia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Casey Kia responded

Thank you so much Anecia for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

Helpful 1
December 01, 2023

Most corrupt dealership I ever heard of. They tried to cheat me out of $5,500 on contract, but, I caught them. More

by mikecredle65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick Schmierer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Anastasio
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Dec 04, 2023 -

Casey Kia responded

Thank you Mike for the review. I apologize for your unsatisfactory experience. We strive to provide five star service! Feel free to call me directly @ 757-988-2211 to discuss your concern. Sincerely, Aaron McGiffin New and Used Car Director Casey KIA

Dec 04, 2023 -

mikecredle65 responded

There was another $1,000.00 that they cheated me out of. They offered me $9000 for my trade in . I told Phillip I wanted another $1000 to make it $10,000. On the work sheet he wrote very lightly in pencil off to the side 10,000 and very lightly made a line in pencil through $9000. When I asked to see the signature there is the words COPY all over the page and they didn’t show whole page

Helpful 1
November 27, 2023

Down to earth, knowledgeable, understanding, and committed to the process! would definitely recommend him for your service! More

by Jus M.E.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Schmierer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Casey Kia responded

Thank you so much for the five star review! Thank you for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer and the rest of my staff. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

Helpful 1
November 19, 2023

My wife and I have had numerous experiences with new car deliveries with Mercedes, KIA, Chrysler and Nissan, but without any hesitation we can say, Jacob was the most personable, knowledgeable, professional More

by L Crawley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Casey Kia responded

WOW!!! Thank you so much Lee for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez and James Barnes! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

Helpful 1
November 10, 2023

Charles was Amazing He did everything in his power to help me The best of the best More

by Shayvonda23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Casey Kia responded

Thank you so much Shayvonda for the five star review! Thank you for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

Helpful 1
November 06, 2023

My guy Chaz was an amazing sales person and I already sent him two referrals More

by Bumawife24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chaz
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Nov 08, 2023 -

Casey Kia responded

Thank you so much for the five star review! Thank you for the opportunity to earn your business. Also thank you for the positive endorsement of Chaz Hoback. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

Helpful 1
October 28, 2023

I had a fantastic experience at the dealership with Charels Archer. They were incredibly knowledgeable, patient, and attentive throughout the entire process. Charels Archer went above and beyond to fin More

by toniannchurches
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Casey Kia responded

Thank you so much Tonia for the five star review! Thank you for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

Helpful 1
October 23, 2023

Great customer service Great environment Fast and quick process Great vehicles to choose with great coverage More

by Rated R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Casey Kia responded

Thank you so much for the five star review! Thank you for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

Helpful 1
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