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Casey Kia

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.7
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,536 reviews

February 26, 2022

Mr. Archer was honest,very informative and was a pleasure to do Buisness with.I highly recommend Kia Casey…Ask for Mr.Charles Archer! More

by Mwellington036
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2022 -

Casey Kia responded

Thank you so much Nicholas for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

February 26, 2022

Straight to the point. Answered all questions I had. Very respectful and polite guy. Gave me a tour of where everything is. All in all gave me the best help I could have re More

by nicholaswellington12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2022 -

Casey Kia responded

Thank you so much Nicholas for the five star review. We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

February 24, 2022

We had a wonderful experience at Casey Kia! Charles took wonderful care of us!! We will be back with our next purchase to see Charles again. More

by tiffany.caruso
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert “AJ” Jackson
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Feb 28, 2022 -

Casey Kia responded

Thank you so much Tiffany for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

February 17, 2022

Christina lets me kniw how long the work will take, the cost up front and she always finds coupons ro help me out. More

by Bev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina Allen
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Feb 20, 2022 -

Casey Kia responded

Thank you so much Bev for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of Christine Allen. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

February 09, 2022

Christina Allen is the best service advisor ever. Christina Allen is the best service advisor ever. Always there to help you and works with you with coupons for best deal. Acts like she cares! More

by Ozinva
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Allen
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Feb 13, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of Christine Allen. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of al of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

February 08, 2022

As usual my service was efficient and very professional. I have always had excellent service on my 2018 Kia. More

by dolam
Customer Service
Recommend Dealer
Yes
Employees Worked With
Becca Crist
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Feb 13, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of Rebecca Crist. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

February 05, 2022

I am second time buyer from Casey Kia. Kaitlin Fields is AMAZING! She knew how to get exactly what I asked for and more! All of the staff there is very friendly and wants to make the purchase of your vehicl More

by chaselyntedder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin
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Feb 05, 2022 -

Casey Kia responded

Thank you so much Chaselyn for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive review of Kaitlin Fields. We strive to exceed the expectations of all of our customers with radical hospitality. We are looking forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

February 05, 2022

Is ease of being able to look at different vehicles and the professional salesman and the service department are phenomenal I would recommend this dealership to anyone. More

by downing.sean
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2022 -

Casey Kia responded

Thank you so much Sean for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

February 02, 2022

Real professional . All the employees seem super friendly everyone showed very good customer service will definitely buy from Casey again More

by williwill757amnichols7680
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2022 -

Casey Kia responded

Thank you so much Will for the five star review! We are extremely grateful for the opportunity to earn your business. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

February 01, 2022

Was car shopping and saw the perfect vehicle! Called Casey Kia to get details and set up appointment to test drive. Although original representative was unavailable, Charles stepped in with prompt, eff More

by Sgraybiel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob from All-State
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Feb 05, 2022 -

Casey Kia responded

Thank you so much Sharolyn for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your Hyundai Santa Fe. Also thank you so much for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

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