Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Casey Kia
Newport News, VA
1,532 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,532 reviews
December 31, 2021
I was so nervous about getting a new car. I hadn’t had a car payment in 5 years. Jacob made the whole experience easy and he treated me with the upmost respect. Everyone has been wonderful working on my beh car payment in 5 years. Jacob made the whole experience easy and he treated me with the upmost respect. Everyone has been wonderful working on my behalf and getting my payments just right. I will definitely send my friends to this dealership and tell them to ask for Jacob. More
by Dodsonlisa
Employees Worked With
Other Employees :
Rashan Taliaferro , Albert “AJ” Jackson
December 30, 2021
From the time we met Charles, we had one of the best From the time we met Charles, we had one of the best experiences we have ever had buying a car. This was my son’s first car. Charles was knowledgeab From the time we met Charles, we had one of the best experiences we have ever had buying a car. This was my son’s first car. Charles was knowledgeable, polite and in tune with us, not just selling a car. He listened to us and wasn’t pushy. We will be using Casey Kia for everything we can from now on. Thanks Charles and the rest of the crew there. More
by Danielelijah2003
December 27, 2021
Charles made buying my wife's KIA as seamless as posable, when things got complicated he got the sales manager to meet with us and save a lot of time. when things got complicated he got the sales manager to meet with us and save a lot of time. More
by ecoconstllc
December 23, 2021
Charles Archer was very helpful and as transparent as a friend. He treated us well, and his customer service was amazing. It was not about the sale to him but it was about the customer. I greatly appreciat friend. He treated us well, and his customer service was amazing. It was not about the sale to him but it was about the customer. I greatly appreciate him and I am very glad we chose to deal with him. He did everything he could to help us out and in the end we both win...Awesome customer service and maybe Kia can think about 2021/2022 sales person of the year! More
by Djfpas2010
December 18, 2021
They were excellent and provider awesome guidance Helping my daughter and myself buy our Vehicles. my daughter and myself buy our Vehicles. More
by Kevin
December 10, 2021
Great dealership. Charles Archer is 100% customer oriented sales person. Over the past 10 yrs I've purchased 3 vehicles. I'm not just a customer but a friend for life. oriented sales person. Over the past 10 yrs I've purchased 3 vehicles. I'm not just a customer but a friend for life. More
by RTUNIA
December 09, 2021
Christine was very helpful explaining the problem, processes, and keeping us informed about the progress. The loaner we were given made the experience mostly pain free processes, and keeping us informed about the progress. The loaner we were given made the experience mostly pain free More
by jlambj
Employees Worked With
Christine
December 08, 2021
Very good service. Valued my opinion. Not pushy about buying a vehicle from them at all. buying a vehicle from them at all. More
by swballin32
Employees Worked With
