Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Casey Kia

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,532 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
Contact Dealership
View Awards

11999 Jefferson Ave

Newport News, VA

23606

Directions

By Type

Showing 1,532 reviews

October 21, 2021

Very good vehicle service department. Friendly and conscientious service staff. Service is performed on time at a fair price. More

by Jnoel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine and Bernie
Report | Print
Oct 23, 2021 -

Casey Kia responded

Thank you so much for the positive review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your service needs in the future. Sincerely, Roberto A. Dial- General Manager

October 20, 2021

Very professional on time and quality work. No pressure and very friendly and the facilities were well maintained 👍 More

by Jscicchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Colton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of your experience and Ed Colton my Service Manager. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 20, 2021

Charles was a knowledgeable resource, friendly and communicative. He was able to quickly resolve any issues and made the experience refreshingly easy. More

by will
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2021 -

Casey Kia responded

Thank you so much Will for the five star review. We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 19, 2021

I was just blown off for a scheduled appointment for a full diagnostics that was scheduled after a previous visit had shown a catalytic converter issue. Back then, this appointment was scheduled so that a More

by mtag
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Rachael
Report | Print
Oct 20, 2021 -

Casey Kia responded

Please give me a call @ 757-933-2243 to discuss your visit. Thanks Ed Colton

October 15, 2021

Mr. Archer was wonderful, he answered all my questions and said to call if needed More

by Cat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert “AJ” Jackson
Report | Print
Oct 15, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer and the rest of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 14, 2021

Jacobo and the team were AMAZING they worked very hard we are very very pleased ! More

by Kandlelante
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert “AJ” Jackson
Report | Print
Oct 15, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 22’ KIA Seltos SX AWD. Also thank you for the wonderful endorsement of Jacob Martinez and the rest of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. Thank you for being a loyal customer! Sincerely, Roberto A. Dial- General Manager

October 07, 2021

Outstanding service recommend some things checked on recalls everything is up to date, I was pleased! More

by shortyfm93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Colton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2021 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to take care of all of your service needs. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 06, 2021

Been with Casey Kia 15 yrs 4 cars. Customer for me as been excellent and accommodating. Service department team deserves a shoutout for professionalism, courtesy and representation of the Kia brand. The More

by Tammylmtaylor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone on service department shout out to Christina , Karla Tristani
Report | Print
Oct 09, 2021 -

Casey Kia responded

Thank you so much Tammy for the five star review. We are extremely grateful for the opportunity to take care of all of your automotive needs. Also thank you for the wonderful endorsement of my staff in sales and service department! We appreciate your loyalty and look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 06, 2021

Great service! 2nd purchase with Mr. Archer and I will say his get it done attitude and warm smile are reasons to continue buying from Casey Kia. More

by JT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business for the second time with Charles Archer. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 05, 2021

Charles was on my side while purchasing my new vehical and worked very hard to give me a great deal. More

by Eric.pfennig
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rashan Taliaferro , Albert “AJ” Jackson
Report | Print
Oct 09, 2021 -

Casey Kia responded

Thank you so much for the five star review Eric. We are extremely grateful for the opportunity to earn your business on the purchase of your 2022 KIA Sorento Prestige hybrid. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

1
...
33
34
35
...
154