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Casey Kia

Newport News, VA

4.7
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,536 reviews

December 01, 2021

You Have to schedule three different appointment with these guy's If you havent problèmes with your car under warranty work. Make appointment for to get it check took three month for the next appoi More

by Getpaid2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Colton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Casey Kia responded

Sorry for any mix up please feel free to contact me direct @ 757-933-2243 i am sure we can resolve your issue. Ed Colton Service Manager Casey Kia

Dec 03, 2021 -

Getpaid2012 responded

Hello Tryed calling Number no good Call me 757 358 4189

November 21, 2021

If your looking for a place to buy your next vehicle then Casy Kia and Jacob Martinez is where and who you want to buy from if your looking to have a Jesus loving and God fearing experience. This is the More

by lugo.charles.lugo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Casey Kia responded

Thank you so much Joseph for the five star review! We are extremely grateful for the opportunity to earn your business for the second time! Also thank you for the wonderful endorsement of Jacob Martinez! We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial- General Manager

Nov 30, 2021 -

lugo.charles.lugo responded

Your very welcome brother thank you for being a strong man of Jesus before being an awesome leader of your team at Casy Kia!

November 17, 2021

Two recall appointments, they dont profit waiting for third hope my car doesn't catch fire. More

by Living in fear
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jada customer support, Shannon Lavender
Nov 19, 2021 -

Casey Kia responded

Please feel free to call me direct @ 757-933-2243 to discuss your issue. Ed Colton Parts & Service Director Casey Kia

October 29, 2021

Casey Kia was a great dealership to work with. Knowledgeable about the products they sell. More

by jessicarowlett1313
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin, Rashan Taliaferro , Albert “AJ” Jackson
Oct 30, 2021 -

Casey Kia responded

Thank you so much Jessica for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive review of Kaitlin Fields and the rest of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 21, 2021

Very good vehicle service department. Friendly and conscientious service staff. Service is performed on time at a fair price. More

by Jnoel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine and Bernie
Oct 23, 2021 -

Casey Kia responded

Thank you so much for the positive review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your service needs in the future. Sincerely, Roberto A. Dial- General Manager

October 20, 2021

Charles was a knowledgeable resource, friendly and communicative. He was able to quickly resolve any issues and made the experience refreshingly easy. More

by will
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2021 -

Casey Kia responded

Thank you so much Will for the five star review. We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 20, 2021

Very professional on time and quality work. No pressure and very friendly and the facilities were well maintained 👍 More

by Jscicchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Colton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of your experience and Ed Colton my Service Manager. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 19, 2021

I was just blown off for a scheduled appointment for a full diagnostics that was scheduled after a previous visit had shown a catalytic converter issue. Back then, this appointment was scheduled so that a More

by mtag
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Rachael
Oct 20, 2021 -

Casey Kia responded

Please give me a call @ 757-933-2243 to discuss your visit. Thanks Ed Colton

October 15, 2021

Mr. Archer was wonderful, he answered all my questions and said to call if needed More

by Cat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert “AJ” Jackson
Oct 15, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer and the rest of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 14, 2021

Jacobo and the team were AMAZING they worked very hard we are very very pleased ! More

by Kandlelante
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert “AJ” Jackson
Oct 15, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 22’ KIA Seltos SX AWD. Also thank you for the wonderful endorsement of Jacob Martinez and the rest of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. Thank you for being a loyal customer! Sincerely, Roberto A. Dial- General Manager

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