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Casey Kia

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.7
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,536 reviews

October 07, 2021

Outstanding service recommend some things checked on recalls everything is up to date, I was pleased! More

by shortyfm93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Colton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2021 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to take care of all of your service needs. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 06, 2021

Been with Casey Kia 15 yrs 4 cars. Customer for me as been excellent and accommodating. Service department team deserves a shoutout for professionalism, courtesy and representation of the Kia brand. The More

by Tammylmtaylor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone on service department shout out to Christina , Karla Tristani
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Oct 09, 2021 -

Casey Kia responded

Thank you so much Tammy for the five star review. We are extremely grateful for the opportunity to take care of all of your automotive needs. Also thank you for the wonderful endorsement of my staff in sales and service department! We appreciate your loyalty and look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 06, 2021

Great service! 2nd purchase with Mr. Archer and I will say his get it done attitude and warm smile are reasons to continue buying from Casey Kia. More

by JT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business for the second time with Charles Archer. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 05, 2021

Charles was on my side while purchasing my new vehical and worked very hard to give me a great deal. More

by Eric.pfennig
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rashan Taliaferro , Albert “AJ” Jackson
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Oct 09, 2021 -

Casey Kia responded

Thank you so much for the five star review Eric. We are extremely grateful for the opportunity to earn your business on the purchase of your 2022 KIA Sorento Prestige hybrid. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 03, 2021

I had a great experience! Everyone was very friendly. The best part was I didn’t have to spend my entire day there! More

by Sam C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2021 -

Casey Kia responded

Thank you so much Sam for the five star review! We are extremely grateful for the opportunity to earn your business. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 02, 2021

I had a wonderful experience, Casey Kia got me into a car same day. Jacob Martinez was great, he listened to my requirements and delivered. I would recommend anyone to this dealership. More

by Ajohnson1237
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert “AJ” Jackson
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Oct 09, 2021 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the five star review. Also thank you for the positive endorsement of Jacob Martinez and AJ Jackson. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

September 29, 2021

Charles gave me the best car buying experience I have ever had , definitely recommend him More

by A. Brown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2021 -

Casey Kia responded

Thank you so much A. Brown for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

September 29, 2021

We have always been treated well at this dealership....by everyone. All that my husband and I have come in contact with are helpful and friendly. More

by crabgranny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2021 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to take care of all of your automotive needs. We look forward to giving you radical hospitality for any automotive needs that you may have in the future. Sincerely, Roberto A. Dial- General Manager

September 29, 2021

Absolutely a fantastic experience from start to finish! Setting appointment was super easy. Everyone was very friendly and professional! Mr. Johnnie Jordan, Jr. was outstanding to work with on every deta More

by Amy G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2021 -

Casey Kia responded

Thank you so much Amy for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2022 KIA Telluride. Also thank you for the wonderful endorsement of Johnnie Jordan Jr and James Barnes. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

September 29, 2021

Casey Kia dealership is the best!!! My salesman was Jacob and he was just fantastic! I left out with a 2021 Kia Forte FE. This independent lady is riding pretty.💪🏽💪🏽 More

by Ndpndntone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business on your brand new 2021 KIA Forte FE. Also thank you for the wonderful endorsement of Jacob Martinez! We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

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