Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Casey Kia

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,532 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
Contact Dealership
View Awards

11999 Jefferson Ave

Newport News, VA

23606

Directions

By Type

Showing 1,532 reviews

September 15, 2021

The best experience for buying a car I love Jacob Martinez and sale manager Aaron mcgriffs More

by Tsticlud.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin, Albert “AJ” Jackson
Report | Print
Sep 15, 2021 -

Tsticlud.com responded

The Casey staff was very friendly and professional and i especially love Jacob Martinez he worked with me and had me leaving out in my dream car in no time the best car salesman in the game

Sep 17, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez, Aaron McGiffin, and the rest of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

September 14, 2021

Everyone is friendly and very helpful! I will definitely recommend this dealership !! Thanks Charles for your help! More

by rdavidson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

September 09, 2021

They simply ignored the warranty. Stated it was not covered. KIA corporate called and informed them it was. The "Service Manager" tried to bully me into paying in cash around 2400.00 USD. KIA corpor More

by AD Military Dad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Sep 17, 2021 -

Casey Kia responded

Thank you for your review! I apologize for the unsatisfactory experience that you had with my service department. Please contact me at r_dial@caseyauto.com to further address your concerns. I am more than happy to offer my assistance. Sincerely, Roberto A. Dial- General Manager

September 06, 2021

Charles is the best dealer around. This is my 3rd car from him and as always fast, efficient and got me the price I wanted. I love Casey Kia and will always buy from them. Amazing staff and the best GM! More

by tammyann72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert “AJ” Jackson
Report | Print
Sep 17, 2021 -

Casey Kia responded

Thank you so much Tammy Ann for the five star review! We are extremely grateful for the opportunity to earn your business on your beautiful 2022 KIA Stinger. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Thank you for being a loyal customer, and I am also humbled by your kind words. Sincerely, Roberto A. Dial- General Manager

September 02, 2021

They were very professional and informative about the vehicle! Im very happy with my purchase! I recommend Kia Casey to anyone who's looking to purchase a new car More

by Cashinabruce78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carey McEntire, Aaron McGiffin, Albert “AJ” Jackson
Report | Print
Sep 17, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 31, 2021

Our salesman went above and beyond to take care of us. Our tire blew the day we left the lot. Charles took car of us. He even personally came and picked me up, took care of a tow truck and gave me a loane More

by Jerilyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2021 -

Casey Kia responded

Thank you so much Jerilyn for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 31, 2021

This was my daughters first experience shopping for a car. Charles Archer went above and beyond to ensure this was not a stressful experience. I was not only impressed by his knowledge, and patience with More

by kdrwilson64@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business with your daughter. Also thank you for the positive endorsement of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 31, 2021

This was my first time at a car dealership on my own and Charles made the process soooo much easier! He’s so transparent throughout the entire process and left nothing unturned. Thanks again! More

by Indyaspinks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business as a first time buyer! Also thank you for the wonderful endorsement of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 30, 2021

Jacob was great to work with he was patient , not pushy and answered all of our questions. will definitely recommend him and use in the future More

by deleonh220
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rashan Taliaferro
Report | Print
Sep 17, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Jacob Martinez. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 28, 2021

Christine Allen/Service Consultant is the BEST! I Always receive excellent service! Christine even has my car washed & vacuumed for me. I have had Christine as my Servive Consultant for a previous Kia I own More

by Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin
Report | Print
Aug 29, 2021 -

Casey Kia responded

Thank you so much Andrea for the five star review. We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for the wonderful endorsement of Christine Allen! We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

1
...
35
36
37
...
154