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Casey Kia

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.7
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,536 reviews

August 16, 2021

Great friendly. knowledgeable personnel. Car was delivered at stated time with no hassles .Thank you Casey Kia staff . More

by rahallva
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mac , salesperson , Rashan Taliaferro
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Aug 18, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of my staff. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

Aug 19, 2021 -

rahallva responded

Thanks Roberto !

Aug 19, 2021 -

Casey Kia responded

You are certainly welcome! Roberto A. Dial- General Manager

August 16, 2021

Jacob was so easy to work with and very helpful with deciding on the right vehicle! He was able to educate me on all the vehicle features, for each vehicle I looked at. His calm and helpful demeanor m More

by adk0625
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rashan Taliaferro
Report | Print
Aug 18, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 16, 2021

With my tight budget, Charles found me the perfect car with the best mileage. He’s the best! Thank you Charles! More

by Helena
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2021 -

Casey Kia responded

Thank you so much Helena for the five star review. We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 16, 2021

Exceptional Customer Service! Charles is top of the line in the car sales industry and among Kia's best salesman. Highly recommend Charles for your next car purchase experience!!! More

by Desiree
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2021 -

Casey Kia responded

Thank you so much Desiree for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the glowing recommendation of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 15, 2021

My visit to Casey Kia was excellent. The customer service was also excellent. The weather was humid, but sunny, and we left with the vehicle that we had researched. More

by falsifiedprophet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rashan Taliaferro
Report | Print
Aug 16, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

Aug 18, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 15, 2021

The sales staff are friendly, knowledgeable, and attentive to their customers needs and wants. I have never had an easier, smoother, more enjoyable time buying a new car. More

by willackerj1965
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Johnson, Rashan Taliaferro
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Aug 15, 2021 -

willackerj1965 responded

Amber, and Jacob both should be your top sales people!

Aug 16, 2021 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Amber Johnson and Jacob Martinez! We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

Aug 16, 2021 -

willackerj1965 responded

Always ready to give credit where credit is due

August 11, 2021

One of the few dealerships that I have felt no pressure to buy a car and more focus on finding the car I want. 10/10 More

by Krog1445
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rashan Taliaferro
Report | Print
Aug 16, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 08, 2021

Excellent service, excellent treatment, and very professional. The trade in department and seller Mr. Johnnie D Jordan is very knowledgeable and he make sure that that I get what I want from the veh More

by Mhr1227
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 07, 2021

Mr. Jordan spent the entire day working with us to make sure we got a vehicle! He was amazing! So so so above and beyond! I highly recommend him for your car purchase! Could not be happier! More

by Derekchandler26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Colton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Lavender
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Aug 16, 2021 -

Casey Kia responded

WOW!!! Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

Aug 16, 2021 -

Derekchandler26 responded

Really everyone was wonderfully helpful and kind. Could not ask for more! We look forward to continuing to work with you in the future! Thank you again!

August 04, 2021

A to the point, no playing around kind of guy. More

by Melisancook
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin
Report | Print
Aug 16, 2021 -

Casey Kia responded

Thank you so much for the positive review! We are extremely grateful for the opportunity to earn your business. Sincerely, Roberto A. Dial- General Manager

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