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Casey Kia

Newport News, VA

4.7
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,536 reviews

May 29, 2021

Johnnie did a good job. My car would not start and I didn’t know what to do. I just spent a whole lot of money in the car that broke down again. I came for a used car and left with a new car. I love More

by drjameelah34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021 -

Casey Kia responded

Thank you so much Dr. Jameelah for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2021 KIA Sorento. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

May 29, 2021

From the time I walked in till I walked out the next day all my wants and needs were checked off ! I got a car that I love and it checks everything on my list Including things I didn’t know id want ! He was More

by samstox93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

May 28, 2021

I went and met with Mr. Archer and this man worked his magic and got in getting me my first car! He was very passionate about helping me! If you are in need of a car this is the man to go see!! Thank you More

by ErinL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Denby
May 31, 2021 -

Casey Kia responded

Thank you so much Erin for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 27, 2021

Try to sell me a repair for a leaky AC compressor and had it verified by two other kia dealers who stated nothing was wrong with AC compressor! No will be doing business with Casey Kia due to up selling More

by JJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jimmy Dianna
May 27, 2021 -

Casey Kia responded

Sorry you had a bad experience.Please call me at 757-933-2243 and we can work it out. Thanks. James Dianna Service Manager Casey Kia

May 27, 2021 -

JJ responded

Lost all trust , You can’t fix an integrity issue! I’ll be using another dealer for my maintenance issues! Also the repairs that I requested to have looked at was not resolved to my satisfaction, but I’ll move on and give Cassey a very low score and never return! Nor recommend!

May 25, 2021

Excellent customer service. Worked hard to get what my family needed. Very nice and honest. Very pleased and appreciate all the work he did for us. More

by DonnaT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Denby
May 31, 2021 -

Casey Kia responded

Thank you so much Donna for the five star review. We are extremely grateful for the opportunity to earn your business. Also thank you for you for the wonderful endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 24, 2021

Charles was very eager to help, super friendly and high energy! Contacted me throughout the whole process. There was a few issues with car, understandably because it was a new car, but Charles and the team More

by nina.davila02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Tomaino, Amber Johnson, Ed Denby
May 24, 2021 -

Casey Kia responded

Thank you so much Nina for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer, Ron Tomaino, and Ed Denby. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

May 24, 2021

Mr. Johnnie is truly the best salesman I believe I have ever met. Before my experience with him I was extremely nervous about car buying, that I couldnt make a descion anywhere I went. As soon as we talked More

by Ciera
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Pina Jr., Ed Denby
May 24, 2021 -

Casey Kia responded

Thank you so much Ciera for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

May 19, 2021

Mr. Jordon was awesome! Great personality. He listened and addressed all my wants. His dedication resulted in the purchase of a great vehicle. I would love to work with him again. Thank You!!!!! More

by rmatthews
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Johnnie Jordan! We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

May 18, 2021

Mr Jordan displayed wonderful customer service, he was very knowledgeable on the inventory as well as the warranty on the vehicle, very straightforward on the process & very helpful I would definitely rec More

by Ryan.greene2011
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Casey Kia responded

Thank you so much Ryan for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Johnnie Jordan! We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

May 18, 2021

Our whole buying process was amazing. Jacob was kind and professional and worked us a deal with an awesome suv. We couldn’t be happier. More

by Deandraashley13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez! We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

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