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Casey Kia
Newport News, VA
1,532 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,532 reviews
May 25, 2021
Excellent customer service. Worked hard to get what my family needed. Very nice and honest. Very pleased and appreciate all the work he did for us. family needed. Very nice and honest. Very pleased and appreciate all the work he did for us. More
by DonnaT
May 24, 2021
Charles was very eager to help, super friendly and high energy! Contacted me throughout the whole process. There was a few issues with car, understandably because it was a new car, but Charles and the team energy! Contacted me throughout the whole process. There was a few issues with car, understandably because it was a new car, but Charles and the team at Casey were on point trying to make sure the issues were fixed. I look forward to taking my car in for it's first and many oil changes bc the team was so delightful! Charles, Ron and Ed did a phenomenal job! I highly recommend! And I love my car! Thanks guys! ***** I put 5 stars on the customer service and for some reason it’s not showing... ***** so I added here to make sure they got the credit they deserved. More
by nina.davila02
Employees Worked With
Other Employees :
Ron Tomaino, Amber Johnson, Ed Denby
May 24, 2021
Mr. Johnnie is truly the best salesman I believe I have ever met. Before my experience with him I was extremely nervous about car buying, that I couldnt make a descion anywhere I went. As soon as we talked ever met. Before my experience with him I was extremely nervous about car buying, that I couldnt make a descion anywhere I went. As soon as we talked to Mr.Johnnie I felt so comfortable and sure that I was making the right descison. Thank you again Mr. Johnnie for going above and beyond for me and my family. You are appreciated More
by Ciera
Employees Worked With
Other Employees :
Michael Pina Jr., Ed Denby
May 19, 2021
Mr. Jordon was awesome! Great personality. He listened and addressed all my wants. His dedication resulted in the purchase of a great vehicle. I would love to work with him again. Thank You!!!!! and addressed all my wants. His dedication resulted in the purchase of a great vehicle. I would love to work with him again. Thank You!!!!! More
by rmatthews
May 18, 2021
Our whole buying process was amazing. Jacob was kind and professional and worked us a deal with an awesome suv. We couldn’t be happier. professional and worked us a deal with an awesome suv. We couldn’t be happier. More
by Deandraashley13
Employees Worked With
May 18, 2021
Mr Jordan displayed wonderful customer service, he was very knowledgeable on the inventory as well as the warranty on the vehicle, very straightforward on the process & very helpful I would definitely rec very knowledgeable on the inventory as well as the warranty on the vehicle, very straightforward on the process & very helpful I would definitely recommend him. More
by Ryan.greene2011
Employees Worked With
May 12, 2021
I came in today help my child mother get a car. Johnnie worked with us to get into a brand new 2021. He had us out in four hours with everything done that day. Thank you so much for your honesty and it was worked with us to get into a brand new 2021. He had us out in four hours with everything done that day. Thank you so much for your honesty and it was a pleasure working with you today. Again Thank you. More
by Tyree
May 12, 2021
The experience I had with Mr. Johnnie Jordan was nothing more than amazing from start to finish. In and out in four hours!!! Thank you more than amazing from start to finish. In and out in four hours!!! Thank you More
by Veronica
May 11, 2021
Jacob was amazing to work with. He answered all the questions I had and introduced me to different features and trims on various cars. He was very kind and helpful in the whole buying process and made questions I had and introduced me to different features and trims on various cars. He was very kind and helpful in the whole buying process and made sure my car and I were taken care of! More
by psamaha99
Employees Worked With
May 10, 2021
Johnnie Jordan was wonderful. Very friendly, great personality, he new what I was looking for in a car and helped me with that. He explained everything about the car. Johnnie helped me in every way h personality, he new what I was looking for in a car and helped me with that. He explained everything about the car. Johnnie helped me in every way he could. He was great. I would recamend everyone to go to Kia. Everyone there was great. Very supportive also. If I need anything or help with anything just give them a call. They are really great there at KIA.😊❤ More
by judyahimes12
Employees Worked With
Other Employees :
Shannon Lavender
