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Casey Kia

Newport News, VA

4.7
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,536 reviews

May 12, 2021

I came in today help my child mother get a car. Johnnie worked with us to get into a brand new 2021. He had us out in four hours with everything done that day. Thank you so much for your honesty and it was More

by Tyree
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

May 12, 2021

The experience I had with Mr. Johnnie Jordan was nothing more than amazing from start to finish. In and out in four hours!!! Thank you More

by Veronica
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2021 -

Casey Kia responded

Thank you so much Veronica for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2021 KIA Forte. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 11, 2021

Jacob was amazing to work with. He answered all the questions I had and introduced me to different features and trims on various cars. He was very kind and helpful in the whole buying process and made More

by psamaha99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2021 -

Casey Kia responded

Thank you so much Peter for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2021 KIA Soul. We strive to exceed the expectations of all our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

May 10, 2021

Johnnie Jordan was wonderful. Very friendly, great personality, he new what I was looking for in a car and helped me with that. He explained everything about the car. Johnnie helped me in every way h More

by judyahimes12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Lavender
May 15, 2021 -

Casey Kia responded

Thank you so much Judy for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2021 KIA Soul! Also thank you for the wonderful endorsement of Johnnie Jordan! We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

May 04, 2021

This man worked with me for 3 whole days trying to get me the car I wanted. He was so patient and positive the whole time. I bought a 2021 Kia Sportage and I’m 10000% satisfied. I would recommend anyone to g More

by mrs.wilson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Pina Jr.
May 15, 2021 -

Casey Kia responded

Thank you so much Mrs. Wilson for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

May 01, 2021

Excellent customer service and honest dealer. Very happy with the deal on my K5 GT-Line AWD. Thank you Charles Archer and Aaron McGiffin for everything. More

by Kenjaesmith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin
May 02, 2021 -

Casey Kia responded

Thank you so much Kenjae for the five star review. We are extremely grateful for the opportunity to earn your business on the purchase of your 2021 KIA K5 GT-Line AWD. Also thank you for the wonderful endorsement of Charles Archer and Aaron McGiffin. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

May 01, 2021

Jacob was so helpful throughout this entire process! He did such an amazing job and I could not have asked for a better representative to work with in getting the vehicle I wanted. More

by mspoloric
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2021 KIA Telluride! Also thank you for the wonderful endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

April 30, 2021

Very displays with the service I received I expected more from Casey key there was a situation no one has yet to rectify the situation for assist me. More

by Mz. Flo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roberto A. Dial
1.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin, Rashan Taliaferro
May 02, 2021 -

Casey Kia responded

Thank you so much Ms. Henry for your honest feedback! I appreciate you giving me an opportunity to resolve your concerns with you. I look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

April 29, 2021

This was our first car buying experience here in the United States after being in Germany for 5 years and it was a quick and easy process, all thanks to Johnnie and the rest of the team at Casey Kia! We More

by nickhawes14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rashan Taliaferro
May 02, 2021 -

Casey Kia responded

Thank you so much Nick for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Johnnie Jordan and the rest of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

April 28, 2021

Ryan Mason with Casey Kia was such a pleasure to work with. He was very personable and patient with the whole purchasing process. I was anxious about having a Sales Consultant who was overly pushy or was More

by Amy W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Mason, Ed Denby
May 02, 2021 -

Casey Kia responded

Thank you so much Amy for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Ryan Mason and Ed Denby. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

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