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Casey Kia

Newport News, VA

4.8
1,532 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,532 reviews

March 31, 2021

I have never met a salesman like Mr. Johnnie Jordan. Remarkably knowledgeable, no pressure even tho I didn't purchase. He told me that there are many ways to purchase a vehicle, but he showed me how to More

by Ms. Jackie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Casey Kia responded

WOW!!! Thank you so much Jackie for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 30, 2021

I came into Kia without an appointment and I’m so glad that I did. Who knows if I wouldn’t have gotten such a wholesome salesperson if I set up an appointment. Johnnie Jordan Jr greeted us from the start More

by Heathermariefisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Casey Kia responded

Thank you so much Heather for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful review of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial-General Manager

March 25, 2021

Best customer service and professionalism of any dealership both while buying and for entire ownership of our Kia’s....my family has bought 3 cars in a 5 year period because we believe attitude refl More

by abbentley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kadisha , Jimmy Dianna
Mar 27, 2021 -

Casey Kia responded

WOW!!! Thank you so much Andre for the five star review! We are extremely grateful for the opportunity to take care of all of your automotive needs. Also thank you for the wonderful endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to serving you and your family with any future needs. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

March 24, 2021

I came to the Casey Kia family I'm July of 2020. Mr Archer became my only car salesman at THAT time. I trust what is said it may take time to get the results desired but it's well worth the wait. More

by jaejas2hands
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Casey Kia responded

Thank you so much for the positive review! We strive to exceed the expectations of all of our customers with radical hospitality. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

March 22, 2021

We had a great experience buying our new vehicle at Casey Kia. Everyone we interacted with was helpful and friendly and our sales representative Jacob took great care of us. We would be happy to recommend Ca More

by EBrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin
Mar 24, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 20, 2021

Charles is patient and very helpful. He made my 1st purchase really smooth. He has great customer service and all around great guy, I'll always go to him!! 😌 More

by queenxcmyx8907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business on your first purchase. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 19, 2021

We had a very positive experience dealing with Mr. Archer and Casey Kia. Mr. Archer made the entire process painless. Mr. Archer is extremely professional and knowledgeable. I would recommend both Mr. Arc More

by lizric7855
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2021 -

Casey Kia responded

Thank you so much for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

March 14, 2021

I Came in with a problem, left with a solution. The I Came in with a problem, left with a solution. The staff and sales team were wonderful to work with. Will buy with them again!!! More

by Prtrink
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel in service, Jimmy Dianna
Mar 14, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to assist you and earn your business. We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

March 13, 2021

I can say with everything with my heart. That Johnnie Jordon Jr. really cares about you! This guy went way beyond a normal employee. He didn't care about selling the car. This guy wanted to make sure tha More

by dropcake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2021 -

Casey Kia responded

WOW!!! Thank you so much Dennis for the five star review! We are extremely grateful for the opportunity to earn your business on your KIA Soul. Also thank you for the wonderful endorsement of Johnnie Jordan! We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future! Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

March 13, 2021

When my mother and I arrived at the dealership we were greeted with a warm welcome and hospitality. The dealer Charles was punctual and professional. He provided superb customer care and made sure that I More

by teasurae_jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2021 -

Casey Kia responded

Thank you so much for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

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