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Casey Kia

Newport News, VA

4.7
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,536 reviews

March 19, 2021

We had a very positive experience dealing with Mr. Archer and Casey Kia. Mr. Archer made the entire process painless. Mr. Archer is extremely professional and knowledgeable. I would recommend both Mr. Arc More

by lizric7855
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2021 -

Casey Kia responded

Thank you so much for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

March 14, 2021

I Came in with a problem, left with a solution. The I Came in with a problem, left with a solution. The staff and sales team were wonderful to work with. Will buy with them again!!! More

by Prtrink
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel in service, Jimmy Dianna
Mar 14, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to assist you and earn your business. We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

March 13, 2021

I can say with everything with my heart. That Johnnie Jordon Jr. really cares about you! This guy went way beyond a normal employee. He didn't care about selling the car. This guy wanted to make sure tha More

by dropcake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2021 -

Casey Kia responded

WOW!!! Thank you so much Dennis for the five star review! We are extremely grateful for the opportunity to earn your business on your KIA Soul. Also thank you for the wonderful endorsement of Johnnie Jordan! We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future! Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

March 13, 2021

When my mother and I arrived at the dealership we were greeted with a warm welcome and hospitality. The dealer Charles was punctual and professional. He provided superb customer care and made sure that I More

by teasurae_jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2021 -

Casey Kia responded

Thank you so much for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

March 11, 2021

VERY friendly & accommodating service advisors, mgr & parts dept. Respectful of all their customers treating them kindly in the same way they'd want as a customer. Service was completed quicker than es More

by G8rgirl89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine, Jenna & Robin, Jimmy Dianna
Mar 14, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of my staff in service and parts. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

Mar 14, 2021 -

G8rgirl89 responded

I did notice while waiting for my vehicle, that several of the employees in service, parts & on the sales floor including Jimmy as sitting in his office w/a customer, were not wearing their masks properly! They were all among their fellow employees as well as among the customers, walking with the masks pulled down below their chins! That was extremely disappointing to see so widespread not just with 1 or 2 of them!

March 10, 2021

Charles was a pleasant to work with. I didn’t fell pushed. He listen to my needs and he made the process easy and quick. I’m enjoying my new Ram Truck........ Thank you Charles More

by ARod72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your Ram truck! Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

March 08, 2021

This is my second vehicle with Charles Archer. He is very friendly and professional. I had already selected the vehicle and he got the paperwork taken care quickly. I will be back. More

by leon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2021 -

Casey Kia responded

Thank you so much Leon for the positive review! We are extremely grateful for your loyalty. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 04, 2021

This was the first time I ever bought a car from a dealership and Charles was every helpful. He was able to work with my budget and get the best deal for more. I highly recommend him and the rest of t More

by Will Payton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2021 -

Casey Kia responded

Thank you so much Will for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2017 KIA Forte as a first time buyer. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 04, 2021

Johnnie Jordan is a wonderful salesman, has a great personality, great smile, and a great laugh...lol well he went above and beyond selling me my first ever brand new car. If you looking at a Kia look More

by SunyDee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2021 -

Casey Kia responded

WOW!!! Thank you so much Darlene and Bill for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your first ever brand new 2021 KIA Forte! Also thank you for the wonderful endorsement of Johnnie Jordan and Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

March 01, 2021

Working with Mr. Archer was nothing less than amazing! He was very straight forward and helpful with our decision for our new purchase! He made our decision very easy and quick!!! He’s definitely A-1 when it More

by marque.boston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2021 -

Casey Kia responded

Thank you so much Marque for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

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