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Casey Kia

Newport News, VA

4.7
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,536 reviews

February 28, 2021

Johnnie Jordan did an amazing job at representing his establishment at Casey Kia, I could not of found a more compassionate person to assist with the purchase of my car, I am greatly appreciative of his More

by cindyjofritzel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin, Jimmy Dianna, Ryan Mason
Mar 06, 2021 -

Casey Kia responded

Thank you so much Cindy for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2021 KIA Soul. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

February 25, 2021

Johnnie went ABOVE and BEYOND helping me get into the exact vehicle I WANTED. Spoke with me like he knew me my whole life and not like I was a random customer or a dollar amount. At times I genuinely fel More

by CMBranch84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2021 -

Casey Kia responded

WOW!!! Thank you so much Christopher for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your Lincoln MKZ. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. I am more than happy to get involved! Sincerely, Roberto A. Dial- General Manager

February 24, 2021

Thank you! I was already devastated from my 2017 Kia Sorento being totaled, but she save my butt...best safety. So coming in to buy a new car was not on my initial list of things to do this week, month, More

by Jessie R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can’t remember who helped me with my insurance. Her wings were really good that day. Keep it up girl. 5 stars. , Aaron McGiffin
Feb 24, 2021 -

Casey Kia responded

WOW!!! Thank you so much Jessie for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2021 KIA Sorento SX. Also thank you for the wonderful endorsement of Johnnie Jordan, and the rest of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything my fellow Aquarian :-) Sincerely, Roberto A. Dial- General Manager

February 24, 2021

Mr. Archer was extremely helpful and professional. He provided me with exactly what I wanted and more. Outstanding service! Will highly recommend him and Casey. More

by Firegirl.af7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

February 22, 2021

From the start mr.archer made me feel like I was home with my family and just that right there just made it really easy for me to make a purchase with plus his honesty and how he was down to earth. More

by Darius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Casey Kia responded

Thank you so much Darius for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

February 22, 2021

Charles provided great service. Very detailed and transparent. Most definitely an expert in the field. If you ever go to Casey Kia make sure you ask for Mr. Charles Archer. More

by Trae S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Casey Kia responded

Thank you so much Trae for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

February 19, 2021

They worked well to get me my car and made sure everything was perfect, I’m in love with the car. Thank you to both Jacob & Ryan for their good work! More

by 19brianal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Mason
Feb 20, 2021 -

Casey Kia responded

Thank you so much Briana for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2016 Hyundai Sonata. Also thank you for the wonderful endorsement of Jacob Martinez and Ryan Mason. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

February 16, 2021

Casey Kia offers you great service and done right. I take really good care of all aspects of my car and they respect that and you will be satisfied with your results. They will also answer any questions you More

by hotvid1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor~tech, Jimmy Dianna
Feb 18, 2021 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to take care of all of your automotive needs. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

Feb 18, 2021 -

hotvid1 responded

This dealership is always first-class. These people work hard behind the scenes to make sure your experience is the same great one every time you go there. You know what to expect when you are there. This is what makes Casey Kia stand out from the rest for the complete automotive experience...it's the quality people and the products they sell and stand behind. Like the tv ad says...the only name you need to know...

February 14, 2021

Jacob was great and completely transparent with me regarding the car. He found solutions for me and answered every question I had. The sales department was great and I’m great full to everyone that wo More

by Michaelparshall13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Casey Kia responded

Thank you so much Michael for the five star review. We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez and my sales department. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

February 11, 2021

Charles was amazing, he explained everything thoroughly. He also made sure I got a good deal. I will referral him to my friends and family. More

by Cmartinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Casey Kia responded

Thank you so much Carmen for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2021 KIA Sportage. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

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