
Casey Kia
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,536 reviews
Another great experience with the Casey family. Every time we enter the dealership it’s just like going to my second home. The staff is very hospitable, the showroom is very clean and the salesmen and wo time we enter the dealership it’s just like going to my second home. The staff is very hospitable, the showroom is very clean and the salesmen and women are very attentive to all your needs. It’s very refreshing compared to other very pushy dealerships. I still haven’t presented a challenge the Casey team isn’t able to overcome. If you want to buy a car they will find a way to make it happen. This is my 5th car with this team and I will be back to buy more. The level of customer service I receive is unparalleled. More
I am a first time buyer and I have been to plenty dealerships and this one was the one. Charles was so considerate and very helpful. dealerships and this one was the one. Charles was so considerate and very helpful. More
It was pleasure to have done businesse with him he was very patient made everything thing clear for me he was very helpful. & nice I would recommend him to everyone who's looking to purchase a car kia roc very patient made everything thing clear for me he was very helpful. & nice I would recommend him to everyone who's looking to purchase a car kia rocks More
Great and comfortable experience with Casey Kia and Charles. He was knowledgeable and helpful and not pushy. My family and I felt well taken care of and would recommend to others. Charles. He was knowledgeable and helpful and not pushy. My family and I felt well taken care of and would recommend to others. More
It took me three visits to the service department 1 by appointment and 2 unannounced visit to get them to correct the problem with my car,the service assistant Christine told me one thing the visit and t appointment and 2 unannounced visit to get them to correct the problem with my car,the service assistant Christine told me one thing the visit and they did totally the opposite I finally convinced them after 2 failed attempts that the car a Kia Forte had a bad ignition coil .I left the service department persuaded that they did not wanted to honor my warranty and when I came to pick up my car they were not very friendly at all.I rather have my car towed 50 miles away then to visit that dealership again. More
Charles Archer gave us the most AMAZING!! customer service. Throughout the entire process he was comforting and really down to earth. He was honest in every step of the way and went above and beyond t service. Throughout the entire process he was comforting and really down to earth. He was honest in every step of the way and went above and beyond to make sure they tried every possible outlet. His reassuring calmness kept me at ease and I absolutely appreciate his professionalism, any questions we had he answered with ease and Charles even filled in areas where we couldn't think of another question to ask. I definitely recommend working with Charles and coming to Casey Kia, everyone was pleasant and helpful!! More
I would like to give a big thank you to Johnnie Jordan I would like to give a big thank you to Johnnie Jordan Jr who made my car buying experience extremely easy and pleasant. I wanted to trade my Kia Sou I would like to give a big thank you to Johnnie Jordan Jr who made my car buying experience extremely easy and pleasant. I wanted to trade my Kia Soul in for a bigger vehicle and being a single mother, I needed the monthly payment to be within my budget. Johnnie and the entire Casey Kia staff made it happen. I am extremely happy with my new Kia Sportage and would refer everybody to go see Johnnie at Casey Kia! Thank you again! More
Casey Kia is a very nice place to find a car I enjoy my second visit hear.made sure I was taken care of by one of the on your team. second visit hear.made sure I was taken care of by one of the on your team. More
Charles was very knowledgeable and very pleasant to work with. He educated me on my options n stayed as close to my budget as possible. I appreciate his patience when working through the deal by phone wit with. He educated me on my options n stayed as close to my budget as possible. I appreciate his patience when working through the deal by phone with my 70 year old mother. More