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Casey Kia

Newport News, VA

4.8
1,531 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,531 reviews

January 27, 2021

The only reason I give 5 stars, is because there is no 6 or 7 and so on. I buy my cars here because of the Service. More

by Stephen Melillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina Allen, Jimmy Dianna
Jan 27, 2021 -

Casey Kia responded

Thank you so much Stephen for the five star review! We are extremely grateful for the opportunity to take care of all of your automotive needs. Also thank you for the wonderful endorsement of my service department. We strive to exceed the expectations of all of our customers with radical hospitality. I thought you purchased your cars here because of me :-) Thank you for the positive review old Friend! Sincerely, Roberto A. Dial- General Manager

Jan 27, 2021 -

Stephen Melillo responded

Ha!!! You too! You guys are part of... La Famiglia!

January 27, 2021

Charles Archer gave us the most AMAZING!! customer service. Throughout the entire process he was comforting and really down to earth. He was honest in every step of the way and went above and beyond t More

by The Smith's
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Casey Kia responded

WOW!!! Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the glowing recommendation of Charles Archer! We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

January 24, 2021

Casey Kia is a very nice place to find a car I enjoy my second visit hear.made sure I was taken care of by one of the on your team. More

by Pamelawjones45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
2.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Casey Kia responded

Thank you so much Pamela for the five star review. We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely , Roberto A. Dial- General Manager

January 24, 2021

I would like to give a big thank you to Johnnie Jordan I would like to give a big thank you to Johnnie Jordan Jr who made my car buying experience extremely easy and pleasant. I wanted to trade my Kia Sou More

by NicoleGordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Casey Kia responded

Thank you so much Nicole for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2021 KIA Sportage. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

January 21, 2021

Charles was very knowledgeable and very pleasant to work with. He educated me on my options n stayed as close to my budget as possible. I appreciate his patience when working through the deal by phone wit More

by Missy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin
Jan 27, 2021 -

Casey Kia responded

Thank you so much Missy for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

January 17, 2021

We were truly blessed to get Jacob as our salesman. He is sincere, thorough and very professional. He really knew the car features in and out and took his time demonstrating them to us. Very pleased with our More

by KK
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

January 14, 2021

Great place will return for to by my 5th in car soooon. Great place and people that will listen and take care of your wants and needs More

by Bluephi44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for your loyalty and the opportunity to take care of all of your automotive needs. I look forward to earning your business on your 5th car purchase in the near future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

January 14, 2021

Charles Archer is a top-notch sales professional. He made my car buying experience at Casey Kia a plus. He's honest straight to the point and he will stick with you throughout the process. Charles Archer was More

by russelltaylor64.rt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2021 -

Casey Kia responded

Thank you so much Russell for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your Ford Fusion. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

January 08, 2021

Customer service was excellent at the Dealorship. All of the employees were very friendly , knowledgeable and helpful I will recommend this Dealorship in the future to friends and colleagues More

by Robincorbett16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando Vincent, Jimmy Dianna
Jan 16, 2021 -

Casey Kia responded

Thank you so much Robin for the five star review. We are extremely grateful for the opportunity to take care of all of your automotive needs. Also thank you for the wonderful endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. I hope that you are enjoying your Telluride. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

January 07, 2021

I would like to give a big thank you to Johnnie Jordan Jr who made my car buying experience very pleasant. He set the bar across the board for a perfect customer experience. I had been thinking about trading More

by Adrian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2021 -

Casey Kia responded

Thank you so much Adrian for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

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