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Casey Kia

Newport News, VA

4.7
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,536 reviews

February 10, 2021

Another great experience with the Casey family. Every time we enter the dealership it’s just like going to my second home. The staff is very hospitable, the showroom is very clean and the salesmen and wo More

by Latson_monique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin, Ryan Mason
Feb 18, 2021 -

Casey Kia responded

Thank you so much Monique for the five star review! We are extremely grateful for the opportunity to take care of all of your automotive needs. Also thank you for the wonderful endorsement of the staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

February 09, 2021

I am a first time buyer and I have been to plenty dealerships and this one was the one. Charles was so considerate and very helpful. More

by BaileyB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Casey Kia responded

Thank you so much Bailey for the fiver star review. We are extremely grateful for the opportunity to earn your business on your first time car buying experience. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

February 06, 2021

It was pleasure to have done businesse with him he was very patient made everything thing clear for me he was very helpful. & nice I would recommend him to everyone who's looking to purchase a car kia roc More

by L2dak
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2021 -

Casey Kia responded

Thank you so much for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

February 03, 2021

Great and comfortable experience with Casey Kia and Charles. He was knowledgeable and helpful and not pushy. My family and I felt well taken care of and would recommend to others. More

by Rschiffer08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Casey Kia responded

Thank you so much Rachel for the positive review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2018 Sedona. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

January 27, 2021

It took me three visits to the service department 1 by appointment and 2 unannounced visit to get them to correct the problem with my car,the service assistant Christine told me one thing the visit and t More

by I cant beleive It
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christine
Jan 28, 2021 -

Casey Kia responded

We did have an intermittent misfire on this vehicle which made it hard to pinpoint,We do apologize.Please call me at 757-933-2243 if we can help you in any way moving foward..Thanks and if any other issues happen we will take care of those.

January 27, 2021

The only reason I give 5 stars, is because there is no 6 or 7 and so on. I buy my cars here because of the Service. More

by Stephen Melillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina Allen, Jimmy Dianna
Jan 27, 2021 -

Casey Kia responded

Thank you so much Stephen for the five star review! We are extremely grateful for the opportunity to take care of all of your automotive needs. Also thank you for the wonderful endorsement of my service department. We strive to exceed the expectations of all of our customers with radical hospitality. I thought you purchased your cars here because of me :-) Thank you for the positive review old Friend! Sincerely, Roberto A. Dial- General Manager

Jan 27, 2021 -

Stephen Melillo responded

Ha!!! You too! You guys are part of... La Famiglia!

January 27, 2021

Charles Archer gave us the most AMAZING!! customer service. Throughout the entire process he was comforting and really down to earth. He was honest in every step of the way and went above and beyond t More

by The Smith's
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Casey Kia responded

WOW!!! Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the glowing recommendation of Charles Archer! We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

January 24, 2021

I would like to give a big thank you to Johnnie Jordan I would like to give a big thank you to Johnnie Jordan Jr who made my car buying experience extremely easy and pleasant. I wanted to trade my Kia Sou More

by NicoleGordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Casey Kia responded

Thank you so much Nicole for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2021 KIA Sportage. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

January 24, 2021

Casey Kia is a very nice place to find a car I enjoy my second visit hear.made sure I was taken care of by one of the on your team. More

by Pamelawjones45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
2.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Casey Kia responded

Thank you so much Pamela for the five star review. We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely , Roberto A. Dial- General Manager

January 21, 2021

Charles was very knowledgeable and very pleasant to work with. He educated me on my options n stayed as close to my budget as possible. I appreciate his patience when working through the deal by phone wit More

by Missy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin
Jan 27, 2021 -

Casey Kia responded

Thank you so much Missy for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

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