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Casey Kia

Newport News, VA

4.7
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,536 reviews

December 04, 2020

Johnnie Jordan Jr was fabulous. He was more than a sales consultant. He kept me at peace during the entire process. He kept me at ease and a steady smile on my face. Sam S. was great as well. They both made More

by La’Kisha Broughton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Saleem
Dec 04, 2020 -

Casey Kia responded

Thank you so much La'Kisha for the positive review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2021 KIA Sportage. Also thank you for the wonderful endorsement of Johnnie Jordan and Sam Saleem. It is our goal to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

December 04, 2020

I can't explain in 25 words on how helpful and professional Johnnie was. This was the best experience I've had buying a car he did everything to help us drive away in a vehicle. He deserves nothin More

by mrhavoc82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin
Dec 04, 2020 -

Casey Kia responded

WOW!!! Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

December 01, 2020

This was a transaction that took place entirely over the phone and online and it went flawlessly. The follow up work which is still in progress has been outstanding. Please keep up the good work. Thanks More

by ij.booth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin, Aaron Arrington, Ryan Mason
Dec 04, 2020 -

Casey Kia responded

Thank you so much Ian for the positive review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2021 KIA Forte EX. Also thank you for the wonderful endorsement of my staff and our virtual option of doing business. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

November 28, 2020

It was a pleasure working with Johnnie! My fiancee and I came in looking to purchase a car for the first time, knowing little about the car-buying process and with a tight budget. He was extremely helpful a More

by Bobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Casey Kia responded

Thank you so much Bobby for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

November 26, 2020

The staff was very professional. They gave me an excellent greeting when I pulled up for service. They provided me with what my service was being done in detail. More

by Tajmahal80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Dianna
Nov 28, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of my staff in the Service Department. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

November 26, 2020

It was a pleasure working with Aaron! Honestly he ain’t like any other salesman cause he’s honest and even told me about some small flaws in the car! Nothing major but the thought counts! Casey Kia is More

by portlandpicasso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Arrington
Nov 28, 2020 -

Casey Kia responded

Thank you so much Naef for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your Fiat 500C convertible. Also thank you so much for the wonderful endorsement of Aaron Arrington and my staff. I enjoyed speaking with you and your Father. I will look you guys up when I am out in Portland. Thank you again for traveling to Newport News Virginia to do business with us. Please let me know if you ever need anything in the future. Sincerely, Roberto A. Dial- General Manager

November 25, 2020

I was warmly greeted by Mr. Johnnie a few moments after arriving, which was great because several dealerships in the area approach you before you even step out of the car. Mr. Johnnie was knowledgeable abo More

by Manickae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin, Sam Saleem
Nov 25, 2020 -

Casey Kia responded

Thank you so much Ashlie for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2021 KIA Telluride! Also thank you for the wonderful endorsement of Johnnie Jordan, Aaron McGiffin, Sam Saleem, and James Barnes. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

November 20, 2020

Johnnie was kind, friendly and helpful in finding my new car. I got a great deal and he help to make sure all the concerns I had were answered and followed up with me. I would recommend Johnnie to anyone More

by OG
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Casey Kia responded

Thank you for the review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

November 07, 2020

Charles worked hard to earn our business and was very efficient. He listened and answered all the questions we had. He was straightforward. He worked very quickly. More

by H. Carter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Duncan
Nov 07, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

November 04, 2020

Aaron was great. He listened to what I was looking for and he help me get better then that. It was a great experience with Aaron and Caseyauto. More

by Danny
Recommend Dealer
Yes
Employees Worked With
Aaron Arrington
Nov 07, 2020 -

Casey Kia responded

Thank you so much Danny for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Aaron Arrington. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

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