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Casey Kia

Newport News, VA

4.8
1,531 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,531 reviews

November 26, 2020

It was a pleasure working with Aaron! Honestly he ain’t like any other salesman cause he’s honest and even told me about some small flaws in the car! Nothing major but the thought counts! Casey Kia is More

by portlandpicasso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Arrington
Nov 28, 2020 -

Casey Kia responded

Thank you so much Naef for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your Fiat 500C convertible. Also thank you so much for the wonderful endorsement of Aaron Arrington and my staff. I enjoyed speaking with you and your Father. I will look you guys up when I am out in Portland. Thank you again for traveling to Newport News Virginia to do business with us. Please let me know if you ever need anything in the future. Sincerely, Roberto A. Dial- General Manager

November 25, 2020

I was warmly greeted by Mr. Johnnie a few moments after arriving, which was great because several dealerships in the area approach you before you even step out of the car. Mr. Johnnie was knowledgeable abo More

by Manickae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin, Sam Saleem
Nov 25, 2020 -

Casey Kia responded

Thank you so much Ashlie for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2021 KIA Telluride! Also thank you for the wonderful endorsement of Johnnie Jordan, Aaron McGiffin, Sam Saleem, and James Barnes. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

November 20, 2020

Johnnie was kind, friendly and helpful in finding my new car. I got a great deal and he help to make sure all the concerns I had were answered and followed up with me. I would recommend Johnnie to anyone More

by OG
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Casey Kia responded

Thank you for the review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Johnnie Jordan. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

November 07, 2020

Charles worked hard to earn our business and was very efficient. He listened and answered all the questions we had. He was straightforward. He worked very quickly. More

by H. Carter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Duncan
Nov 07, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

November 04, 2020

Very easy to work with in a no pressure sales environment. Made me a great offer on a new/used Kia that couldn't be matched. More

by WmH.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Barnes
Nov 07, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

November 04, 2020

Aaron was great. He listened to what I was looking for and he help me get better then that. It was a great experience with Aaron and Caseyauto. More

by Danny
Recommend Dealer
Yes
Employees Worked With
Aaron Arrington
Nov 07, 2020 -

Casey Kia responded

Thank you so much Danny for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Aaron Arrington. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

November 04, 2020

Great salesman shows you everything before you buy and works with you and the price that you are working with so go to Jacob to get a car! More

by Malcolm Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin
Nov 07, 2020 -

Casey Kia responded

Thank you so much Malcolm for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2018 KIA Rio. Also thank you for the positive endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

November 03, 2020

I bought a Kia Cadenza from Casey Kia and it's a beautiful car. I dealt with Sam Saleem, Jacob Martinez and Aaron Mcgiffin. They are miracle workers. They can take a deal that looks impossible and m More

by Glat200879
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin, Sam Saleem
Nov 07, 2020 -

Casey Kia responded

Thank you so much Gary for the five star review! We are extremely grateful for the opportunity to earn your business again on the purchase of your 2020 KIA Cadenza. Also thank you for the wonderful endorsement of Jacob Martinez, Sam Saleem, and Aaron McGiffin. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 29, 2020

The best service that I could possibly get parts department service department excellent people service I came in on the upsell from parts DepartmentI will continue to come back as a customer as lon More

by Diego
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Dianna
Nov 07, 2020 -

Casey Kia responded

Thank you so much Diego for the five star review! We are extremely grateful for the opportunity to take care of your service and parts needs. Also thank you for the wonderful endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 29, 2020

We had a car we were upside down in. We went to a couple other car dealerships to explore different options and failed miserably. My wife and I said let’s go the Kia dealership and talk to Jacob Martinez an More

by Latson_monique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Saleem
Nov 07, 2020 -

Casey Kia responded

Thank you so much Monique for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2021 KIA Stinger. Also thank you for the wonderful endorsement of Jacob Martinez and Sam Saleem. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. I appreciate your loyalty and support! Sincerely, Roberto A. Dial- General Manager

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