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Casey Kia
Newport News, VA
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Communication
Workmanship
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,536 reviews
September 15, 2020
This is my third purchase from Casey, always pleased. Charles Archer has always assisted me with the purchase of my vehicles. It goes without saying, that Charles is spectacular at what he does. I comple Charles Archer has always assisted me with the purchase of my vehicles. It goes without saying, that Charles is spectacular at what he does. I completely trust him with all my car buying experiences and he always seems to provide me with exceptional service. I wanted to purchase a vehicle for my daughter, since this was her first car and minimum driving experience I wasn't looking for nothing fancy but wanted my daughter to have super reliable transportation. Needless to say, Charles went over and beyond to make that happen. It was a lengthy process but he didn't give up and continued to work with me on finding my daughter a car. Thank you Mr. Archer we appreciate all your time and efforts and my daughter is super happy. Look for Charles Archer @ Casey kia. Phenomenal sales associate!!!! More
by Resse V....Overly satisfied customer
Employees Worked With
September 14, 2020
Charles Archer provided my father and I with exceptional experience! Not only was his services above and beyond, but his overall character was an absolute reminder of the fact that we are family! Charles ma experience! Not only was his services above and beyond, but his overall character was an absolute reminder of the fact that we are family! Charles made sure that everything was explained clearly and "to a T", and was set within our best interests, financially. Our experience was truly phenomenal!!! More
by Benjamin Harris
Employees Worked With
September 12, 2020
GREAT SERVICE .. he takes his time and make sure you leave in the car that you want .. no matter what he will make a car happen for you ! leave in the car that you want .. no matter what he will make a car happen for you ! More
by charleyoldham
Employees Worked With
September 12, 2020
Just purchased my 5th car from Charles Archer, he is always very knowledgeable and very helpful will all my questions and what I am wanting! Definitely recommend always very knowledgeable and very helpful will all my questions and what I am wanting! Definitely recommend More
by Chclar81
September 08, 2020
Jacob was excellent! I would recommend Jacob and the rest Kia to anyone and everyone that is looking for a vehicle! They have all did a great job! Kia to anyone and everyone that is looking for a vehicle! They have all did a great job! More
by Patsy
September 07, 2020
Just bought a beautiful vehicle from Charles Archer at Casey Kia- Charles was beyond knowledge, passionate and enthusiastic. We couldn’t be happier with the excellent customer service that we were provide Casey Kia- Charles was beyond knowledge, passionate and enthusiastic. We couldn’t be happier with the excellent customer service that we were provided. We highly recommend you see Charles if you need a beautiful new ride!! More
by RivRN
September 06, 2020
Always great service everyone is helpful and friendly. From oil changes to inspections . Keep up the great work I always recommend you guys and I love the Optima happy with your brand . From oil changes to inspections . Keep up the great work I always recommend you guys and I love the Optima happy with your brand . More
by Jim902019
Employees Worked With
Sorry I don’t know names
September 04, 2020
It had frustrating ordeal trying to trade in my vehicle for a new one. Weary I would come in be Blessed to meet Mr. Barker. His demeanor was pleasant from the start. He assisted me through the steps I wish for a new one. Weary I would come in be Blessed to meet Mr. Barker. His demeanor was pleasant from the start. He assisted me through the steps I wish more dealers would do. He assessed my credit, to see where things, what he could. In the end, I went with the first new vehicle in almost 15 years. So happy. More
by Sheilalynn2013
September 03, 2020
Charles is a great salesman!! My purchase went smoothly! I love my Hyundai Elantra. All the staff was awesome. Thank you Charles and the Casey Kia Family!! I love my Hyundai Elantra. All the staff was awesome. Thank you Charles and the Casey Kia Family!! More
by mcpittman79
September 02, 2020
Mr. Archer provided great assistance as we closed the deal on the purchase of a quality used Optima for my daughter in college. Also helped provide clarity with the process of securing an additional key deal on the purchase of a quality used Optima for my daughter in college. Also helped provide clarity with the process of securing an additional key needed for the car. More
by C Powell
