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Casey Kia

Newport News, VA

4.8
1,529 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,529 reviews

August 15, 2020

Initially came in for a Hyundai Sonata. Was shown a Kia Optima which is similar and made by the same company. I walked away with a car that was a year newer than my previous cars, less miles, and more feat More

by tatyanadadams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2020 -

Casey Kia responded

Thank you so much Tatyana for the positive review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2019 KIA Optima. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

August 12, 2020

I would like to take this time to review my experience with my recent purchase of my 2020 Kia Sorento. In my recent endeavors in purchasing a new vehicle, I was referred to Jacob Martinez. My purchasing e More

by Kay
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Saleh, Aaron McGiffin
Aug 14, 2020 -

Casey Kia responded

Thank you so much Kay for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2020 KIA Sorento. Also thank you for the wonderful endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

August 09, 2020

I bought a K5 about a month ago with the help of Jacob. His customer service was so good I decided to buy my daughter a car from there as well. Just as before Jacob delivered. With the support of Sam Salem More

by Latson_monique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Saleem
Aug 09, 2020 -

Casey Kia responded

Thank you so much Monique for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new KIA K5. Also thank you for the wonderful endorsement of Jacob Martinez and Sam Saleem. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 09, 2020

Sam Saleem and Jacob did it again!! I needed a car for my son as well. I talked to Sam and told him my situation and he went straight to work getting the deal done. Jacob sprung into action trying to figure More

by Latson_monique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Saleem
Aug 09, 2020 -

Casey Kia responded

WOW!!! Thank you so much Monique for the five star review! We are extremely grateful for the opportunity to earn the business of your son as well. Also thank you for the wonderful endorsement of Jacob Martinez and Sam Saleem. We strive to provide solutions for all of our customers to make well informed decisions! We look forward to taking care of all of your automotive needs in the future! Thank you so much for your loyalty! Sincerely, Roberto A. Dial- General Manager

August 07, 2020

It took some time to complete the process. Jacob was wonderful through it all. I am definitely enjoying my ride. Thanks to all for taking the time to explain and working hard to get this done in my time More

by gbtafli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2020 -

Casey Kia responded

Thank you so much for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 05, 2020

Jamie Reeves was awesome, very informative and personable. She helped with the information i needed to make a decision on what decision would best work for me and my family. More

by Prinseyabagby88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Reeves
Aug 09, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

August 02, 2020

Jacob M is such a great salesman he was so beyond patient and extremely kind to us. I have nothing but great words of gestures toward Jacob. Casey Kia will forever prosper as long as they have understanding, More

by Mrs.Church
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Saleem
Aug 09, 2020 -

Casey Kia responded

WOW!!! Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez. It is our goal to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 01, 2020

I have never had a nearly new car ever! Mr Archer was awesome the Casey Kia is now family I will tell everyone to come here! More

by jaejas2hands
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

July 31, 2020

Great experience from the time I came to the time I left. Had the pleasure of working with Johnnie Jordan and boy was he full of energy and excitement. Was able to help me get into a beautiful 2021 Kia K5. M More

by mlava1018
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin, Sam Saleem
Aug 01, 2020 -

Casey Kia responded

Thank you so much Matt for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2021 KIA K5 EX. Also thank you for the positive endorsement of Johnnie Jordan and the rest of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

July 30, 2020

Jacob was SUPER helpful. Very knowledgeable about the cars we were interested in and made everything very convenient, even picking us up from our hotel since we didn’t have any way to get to the dealersh More

by Lizzyloo16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin
Jul 31, 2020 -

Casey Kia responded

WOW!!! Thank you so much Elizabeth for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of 2 brand new KIA Fortes. Also thank you for the wonderful endorsement of Jacob Martinez and Aaron McGiffin. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

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