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Casey Kia
Newport News, VA
1,529 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,529 reviews
June 16, 2020
Mr. Charles was very forward and direct. He told me what I needed when buying a car. He was very punctual had everything I needed. I needed when buying a car. He was very punctual had everything I needed. More
by jonesdevonta71
June 15, 2020
Great customer service. The best we ever had. Me and my mother was at the casey kia on jefferson ave location and Mr. Charles Archer was our salesman. He not only gave exceptional care and attention to my mother was at the casey kia on jefferson ave location and Mr. Charles Archer was our salesman. He not only gave exceptional care and attention to my mother with the sale, but he also gave me pertinent information I didn't receive when I purchased my vehicle. Great salesman, informative and considerate. He stayed with us all through the sale. I will recommend this dealership and salesman to anyone I know that need a vehicle. We was and still are very happy and satisfied all the way around. Susie Freeman and Angela Sorrell More
by asorrell82011
June 15, 2020
The salesman are very friendly. They make sure you are well informed about the vehicle you choose to purchase. I also enjoy the music that be playing. well informed about the vehicle you choose to purchase. I also enjoy the music that be playing. More
by jarrajohnson
June 14, 2020
Mr. Archer was very professional and courteous.Was Mr. Archer was very professional and courteous. Was helpful and answered all our questions. I will definitely recommend him to my friends and family Mr. Archer was very professional and courteous. Was helpful and answered all our questions. I will definitely recommend him to my friends and family for future reference. More
by ani4sm
Employees Worked With
June 07, 2020
They will tell you they have no credit financing.. give you the car, then 30 days later send one of their employees to pop up at your house to scope and see when they can take it. The most weird thing I’ve you the car, then 30 days later send one of their employees to pop up at your house to scope and see when they can take it. The most weird thing I’ve ever witnessed. Really glad they took the car back I put down $5500 and still had to pay $11,000 on a $13,000 car lol. Found a new one $1500 cheaper. Nice doing business with you guys. NOT. More
by Alyssa757
June 04, 2020
Mr. Charles was a great guy from the beginning until I drove off with my car. He walked me through every step of the way and always was honest. I really appreciate the service he provided me. I have recom drove off with my car. He walked me through every step of the way and always was honest. I really appreciate the service he provided me. I have recommended him and Casey to three people already. More
by Jnandrews100
June 03, 2020
Awesome salesman Mr Charles Archer at Casey Kia. Second purchase within one year for my other daughter. I was very pleased with the excellent services I received and we will be back in future for cars from purchase within one year for my other daughter. I was very pleased with the excellent services I received and we will be back in future for cars from Mr. Charles. Thanks to you all who made this a great experience. More
by Evett_gray
Employees Worked With
June 01, 2020
Charles A not only has great customer service but gave a great bargain. He assisted my family before with another purchase of a used car that is still functioning like the first day it was brought. great bargain. He assisted my family before with another purchase of a used car that is still functioning like the first day it was brought. More
by Jen1998
Employees Worked With
May 30, 2020
Kaitlyn was very helpful as my daughter bought her first car. She went above and beyond to find the right price. We strongly recommend her. car. She went above and beyond to find the right price. We strongly recommend her. More
by Lisa
Employees Worked With
