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Casey Kia
Newport News, VA
1,529 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,529 reviews
May 02, 2020
Charles was very knowledge and was extremely considerate of my time. He is very professional and took extra care regarding social distancing. I look forward to my next purchase through Casey Kia and work of my time. He is very professional and took extra care regarding social distancing. I look forward to my next purchase through Casey Kia and working with Charles. More
by Km_barkley
Employees Worked With
Other Employees :
Katie Gilbert is always a pleasure to work with.
May 01, 2020
THE BEST dealership I have ever been to by far. I have had the worst experience the past week with other locations and struggling without a car. Even though my car was worth nothing and still owed way too had the worst experience the past week with other locations and struggling without a car. Even though my car was worth nothing and still owed way too much they went out of their way to help me get into a new car, not to mention the exact one I wanted and that fit my price range. Amazing people from service to sales. ASK FOR JACOB FLORES he is the best!!! Thank you so much I love my new car! More
by Elana Machado
Employees Worked With
April 30, 2020
I am a first time buyer and Kaitlin was very helpful during the whole process she helped me and my wife purchase our new 2021 Kia Seltos. The process wasn’t too slow or to fast. She made sure to talk ab during the whole process she helped me and my wife purchase our new 2021 Kia Seltos. The process wasn’t too slow or to fast. She made sure to talk about the vehicle and presented the vehicle right away. Great customer service and great information. More
by Calican71733
April 30, 2020
Mr Charles is a wonderful salesman. Again for the second time around i left Casey feeling satisfied and happy with my new vehicle. Thank you. time around i left Casey feeling satisfied and happy with my new vehicle. Thank you. More
by Berry
Employees Worked With
April 29, 2020
Jacob was absolutely fantastic! He was very patient with us and was extremely professional! Worked with our budget and made it all happen! It was a long process but still was really smooth. Best dealership us and was extremely professional! Worked with our budget and made it all happen! It was a long process but still was really smooth. Best dealership experience my husband and I have had to date! More
by Genar87
Employees Worked With
Other Employees :
Robert (cannot recall last name), he was super helpful too!
April 28, 2020
Very Pleasant good salesman/satisfied with the sale he made to my friend I would recommend our experience to buy a car. from him K made to my friend I would recommend our experience to buy a car. from him K More
by Sunshine
Employees Worked With
April 25, 2020
We Love Casey KIA!! My wife and I were in the market for a new SUV and we were captivated by the Telluride. After doing some research, we went to Casey KIA and Kaitlin di My wife and I were in the market for a new SUV and we were captivated by the Telluride. After doing some research, we went to Casey KIA and Kaitlin did a magnificent job educating us about the vehicle and the culture of Casey KIA. We went there to research and left there having purchased it! Again, Kaitlin was attentive, informative, professional, and sincere. Sam Saleem and Roberto Dial were also extremely helpful and patient in helping us to acquire the vehicle we were truly interested in. We would recommend Casey KIA to anyone interested in authentic service with a hospitable spirit!! The Blunt Family More
by The Blunt Family
April 24, 2020
Charles was very helpful when deciding which new vehicle I wanted. Very respectful of your time, honest and straight forward with the sales. Highly recommend to anyone in the market. I wanted. Very respectful of your time, honest and straight forward with the sales. Highly recommend to anyone in the market. More
by Jackson
Employees Worked With
April 23, 2020
From beginning to end,Kaitlin was very open honest good, and spirited sales rep. she made buying a care a breeze. Highly skilled and professional and spirited sales rep. she made buying a care a breeze. Highly skilled and professional More
by marcus_gray2005
Employees Worked With
April 20, 2020
I have been patron of this dealership for years. This was likely my best Sales visit ever. Kaitlin was respectful, she wasn’t pushy and she was attentive to me as the customer. I enjoyed the level of care an likely my best Sales visit ever. Kaitlin was respectful, she wasn’t pushy and she was attentive to me as the customer. I enjoyed the level of care and accuracy. More
by mjacksonmsw
