Back

Casey Kia

Newport News, VA

4.7
1,447 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
Contact Dealership

11999 Jefferson Ave

Newport News, VA

23606

Directions

By Type

Showing 1,447 reviews

December 30, 2019

Everyone was professional and caring. They found exactly Everyone was professional and caring. They found exactly what I was looking for and did everything they could do help me get it. Would recommend! More

by ksprinkman
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabby
Jan 03, 2020 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to earn your business. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

December 25, 2019

Charles was very welcoming to my daughter and I during our search for a new vehicle. His has great customer service skills and takes pride in his career. I would definitely recommend him as a salesman at More

by Dorothy Obie
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Finch
Dec 26, 2019 -

Casey Kia responded

Thank you so much Dorothy for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed all of our customer's expectations with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

December 23, 2019

We were at Casey Kia to buy a brand new car and it couldn’t have been a greater experience than what it was. Adriana was very knowledgeable and helped us to the best of her abilities and so did the G. More

by Keyan A.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adriana Allen
Dec 26, 2019 -

Casey Kia responded

Thank you so much Keyan for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Adriana and your experience with my staff. It is our desired goal to exceed all of our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

December 21, 2019

Christian and Sam at Casey Kia in Newport News did an amazing job. They both provided top notch customer service and went out of their way to help us. More

by steveb2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian, Janel, Sam Saleem
Dec 21, 2019 -

Casey Kia responded

Thank you so much Steve for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Christian Price and Sam Saleem. We strive to exceed our customer's expectations with radical hospitality. Please let me know if you need anything in the future! Sincerely, Roberto A. Dial

December 20, 2019

Charles was amazing, very knowledgeable and very helpful! I will recommend anyone looking for a car to go see him!! he made everything very simple and Easy to understand. More

by Brogala7
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed our customer's expectations with radical hospitality. Please let me know if you need anything in the future! Sincerely, Roberto A. Dial- General Manager

December 20, 2019

Appreciate unexpected extras! For Christmas I told my 90 -year-old father I would get his car inspected and pay for any repairs or maintenance.As soon as I drove in,I was attended More

by Sonny
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember.
Dec 21, 2019 -

Casey Kia responded

WOW!!! Thank you so much Sonny for the five star review! We are extremely grateful for the opportunity to take care of the service needs on your father's car. We strive to exceed all of our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

December 19, 2019

Wonderful Experience My husband and I recently purchased a 2016 Chevy Suburban from Casey Kia Newport News. We felt as though our salesman, Jacob Hernandez, was honorable More

by lindyluya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Hernandez, Jeff Finch
Dec 21, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Jacobo Martinez. It is our goal to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

December 18, 2019

Good availability of appointments, waiting room is nice (TV a little loud) . Greeted promptly with a smile, welcomed to service area addressed directly by name very nice touch. More

by goin2margaritavil
Recommend Dealer
Yes
Employees Worked With
Katie, Joseph Butkiewicz, Pamela Denny
Dec 18, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. We strive to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

December 16, 2019

Charles is an honest and reliable salesmen. I appreciate how he made my car buying experience much easier. I recommend Charles if your in the market to purchase a vehicle. He goes above and beyond to make y More

by Jeff J.
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff. Used car sales manager. Good guy
Dec 18, 2019 -

Casey Kia responded

Thank you so much Jeff for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. It is our goal to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

December 12, 2019

Went in because of a recall issue. It was easy to schedule the appointment. Got us in and out on time! I really appreciate that. More

by Marvin46thomas
Recommend Dealer
Yes
Employees Worked With
Joseph Butkiewicz, Pamela Denny
Dec 12, 2019 -

Casey Kia responded

Thank you so much Marvin for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Sincerely, Roberto A. Dial- General Manager

...
63
...