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Casey Kia

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,529 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,529 reviews

March 27, 2020

Very sweet and fun! Got everything done efficiently and quickly! Great customer service! Made everything clear and understandable! Helped up get into a 2021 Kia Seltos and we absolutely love it! More

by lynchlisette
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Saleem
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Mar 28, 2020 -

Casey Kia responded

Thank you so much for your business! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2021 KIA Seltos. It is our goal to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 24, 2020

Aaron was very Knowledgeable about the Car I was interested in. I was nervous about buying a car as I hadn’t in a long time & my last time of car buying was miserable. He made my mind at ease, and More

by Amanda
Recommend Dealer
Yes
Employees Worked With
Aaron McGiffin
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Mar 28, 2020 -

Casey Kia responded

Thank you so much Amanda for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Aaron McGiffin. We strive to exceed the expectations of all of customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

March 22, 2020

Charles was awesome! Very patient and understanding of what I was looking for and made sure I got it. Made the process for me super easy! More

by nic
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed all of our customer's expectations with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

March 21, 2020

Jacob was wonderful to work with! He did his best to get us a great deal. We love Casey Kia - both the sales and the service department. We are repeat customers! More

by Chad Pence
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor in Service, Sarah Todd
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Mar 21, 2020 -

Casey Kia responded

Thank you so much Chad for the five star review! We are extremely grateful for the opportunity to earn your business again on the purchase of your brand new 2020 KIA GT line Soul. Also thank you for the wonderful endorsement of Jacobo Martinez and the rest of my staff. We appreciate your loyalty and your service in the community. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

March 18, 2020

Charles is up front, honest, and willing to help. He did everything in his power to get us a good deal. If you need a car at a great price call Charles. More

by Swede
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. It is our goal to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

March 17, 2020

Very professional. Very courteous. Easy to talk to and transparent. Made me confident I'm in good hands for the duration. Thank you very much. More

by Soper5432
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Finch
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Mar 20, 2020 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of my staff. It is our goal to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 13, 2020

I’m a college student and this is my first car. Kaitlin was very friendly and helpful. She explained everything thoroughly and was very professional. I really appreciate how easy she made the process of ge More

by Phoenixgrove1
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Kaitlin Fields. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 13, 2020

This is a great dealership.. They are always on the money. Friendly and easy to talk to. I did not buy my vehicle here, but they are happy for me to get it serviced here. More

by Rooster111
Recommend Dealer
Yes
Employees Worked With
Joey
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Mar 14, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for the positive endorsement of my staff. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 11, 2020

The most professional customer service ever.Charles went The most professional customer service ever. Charles went above and beyond making sure everything was understood. He kept making sure I felt comforta More

by kshuber7
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Finch
Report | Print
Mar 12, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. It is our goal to exceed the expectations of all of customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 05, 2020

Casey Kia, on 11999 Jefferson Ave Newport News Service Casey Kia, on 11999 Jefferson Ave Newport News Service Department: I took my 2018 Kia Cadenza in for routine service. I never have issues with my v More

by Winstonf
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine Allen, Aaron McGiffin
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Mar 07, 2020 -

Casey Kia responded

Thank you so much Fay for your five star review! I am extremely grateful for the opportunity to take care of all of your automotive needs in sales and service! Also thank you for the wonderful endorsement of Christine Allen and my service department. We strive to exceed all of our customer's expectations with radical hospitality. I appreciate your loyalty! Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

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