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Casey Kia

Newport News, VA

4.8
1,529 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,529 reviews

March 03, 2020

Amazing service and wonderful dealership. i definitely will recommend Jacob to anyone that will be looking for a car. being it was my first time ever being in a dealership or even buying a vehicle in gene More

by ccoy7977
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Martinez
Mar 07, 2020 -

Casey Kia responded

WOW!!! Thank you so much Courtney for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2020 KIA Forte. Also thank you for the wonderful endorsement of Jacobo Martinez. It is our goal to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

February 28, 2020

The service personel is outstanding, their attitude and personality flows, over the past 91/2 years they have been helpful for whatever I have needed More

by mama-g0422
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Duncan
Feb 28, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Thank you so much for your loyalty for the past 9 and a half years. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

February 27, 2020

Everyone at Casey Kia has always treated me with great respect and courtesy. The maintenance department is straight up and doesn’t try to oversell products or services. The sales staff is understanding More

by bemoen
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina, Sam Saleem
Feb 28, 2020 -

Casey Kia responded

WOW!!! Thank you so much Barbara for your five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2020 KIA Soul! Also thank you for the wonderful endorsement of my staff from sales to service! I appreciate your loyalty! We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

February 25, 2020

Mr.Archer did a Phenomenal job the first sales and I didn’t think he could out do himself but he did. 👏👏👏👏👏👏💐💐💐💐🏆🏆🏆🏆🏆🏆🏆🏆🥇🥇🥇🥇🥇🥇🥇🥇🥇🥇🥇🥇🥇 Great job sir More

by Annw18@icloud.com
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat, Jordan Vodehnal
Feb 27, 2020 -

Casey Kia responded

WOW!!! Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for your wonderful endorsement of Charles Archer. It is our goal to exceed all of our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Please let me know if you need anything!Sincerely, Roberto A. Dial- General Manager

February 23, 2020

Mr.Archer impressed me with how well his customer service skills are, he has knowledge of vehicles inside & out. I’m happy with my purchase. More

by Kachinad91
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Allen, Pamela Denny
Feb 24, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We strive to exceed all of our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

February 17, 2020

Casey dealership is by far one of the best experiences I’ve had buying a new car. Jacob Martinez was not pushy and took his time to explain the car I was interested in, along with willing to work with my More

by eric_sterman
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Saleem
Feb 22, 2020 -

Casey Kia responded

Thank you so much Eric for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2020 KIA Telluride! Also thank you for the positive endorsement of Jacobo Martinez. It is our goal to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

February 16, 2020

They worked with us every step of the way. I absolutely loved the whole experience from beginning to end. Jacob was amazing and so easy to work with. More

by samclong18
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Jacobo Martinez. It is our goal to exceed all of our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

February 16, 2020

So here’s my story with Casy Kia; I bought a truck So here’s my story with Casy Kia; I bought a truck that I love and 2 days in it starts making noises. The service staff, management and sales staf More

by lugo.charles.lugo
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara service manager, Joey auto tech, Roberto Dial general manager.
Feb 22, 2020 -

Casey Kia responded

WOW!!! Thank you so much Charles for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2017 Toyota Tacoma. Also thank you for your patience as we address your concerns. It is our goal to exceed all of our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

February 15, 2020

Everyone is so nice and helpful. I have recommended you guys to a lot of people hope you keep up the great work. Thank you, I love my KIA!!! More

by dianaturner57
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the positive endorsement of my staff! We strive to exceed the expectations of all of our customers with radical hospitality! We love having you as one of our valued customers! Please let me know if you need anything in the future! Sincerely, Roberto A. Dial- General Manager

February 14, 2020

I want to personality thank Kaitlyn, Sam and Sarah. They are phenomenal employees that that treated me like part of their family. The are a Blessing!! Thank you all! More

by DQ
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2020 -

Casey Kia responded

Thank you so much DQ for the five star review! We are extremely grateful for the opportunity to earn your business again! Also thank you for the wonderful endorsement of Kaitlin Fields, Sam Saleem, and Sarah Todd! It is our goal to exceed all of our customer's expectations with radical hospitality! We look forward to taking care of all of your automotive needs in the future! Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

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