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Casey Kia
Newport News, VA
1,527 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,527 reviews
January 22, 2020
Charles made our buying experience so easy. Relaxed atmosphere, everyone was so friendly. The hospitality from Charles was definitely Red carpet customer service .He went above and beyond for us with atmosphere, everyone was so friendly. The hospitality from Charles was definitely Red carpet customer service .He went above and beyond for us with every step of the sale. Thank you so much Charles !! And Jeff thank you so much because it all started with you......absolutely amazing at what u fo! More
by Oystershell66
January 22, 2020
I am not one to leave reviews, but my experience at this dealership was unbelievable!! I am not one of those fortunate people that can walk in and buy a car off the lot or have an abundance of cash to put d dealership was unbelievable!! I am not one of those fortunate people that can walk in and buy a car off the lot or have an abundance of cash to put down. I am your average one income 40 hr worker who is raising a teen and taking care of my hubby who has terminal cancer. I needed a vehicle that I could share with my teen that had the safety features for my peace of mind and the characteristics that fit me. I'm sure I'm not the only one to experience the pushy, uncaring, I want to get this sale, car salesmen!! This was not the case here!! Let me give a SHOUT OUT to my saleswoman, KAITLIN FIELDS!! She is a prime example of what GOOD ethics and morals are all about. She was truly honest with me about everything. She was knowledgeable about the car I wanted. She treated me as a person and not a sale. If it wasn't right for me, it was ok to say No!! Thank You!!Ms. K for making my experience the most comfortable one I ever had and feeling good with my purchase of the cutest car ever!! If you want honesty, and great customer service, go see Kaitlyn and Sam! You won't be disappointed with their customer service! More
by Jeepbum
January 19, 2020
Came in for a oil change for my 2017 Kia Optima and ended up walking out with a 2020 Kia Sorento. Jacob was very easy going and didnt pressure me into a sell. This is my 4th car from Casey and I highly recom up walking out with a 2020 Kia Sorento. Jacob was very easy going and didnt pressure me into a sell. This is my 4th car from Casey and I highly recommend. More
by Awortha
Employees Worked With
Jacob Martinez
January 18, 2020
Very great people!! They greet you when you drive up and take good care of you. My service writer, Joey is awesome!!! He is a great person and does everything great! take good care of you. My service writer, Joey is awesome!!! He is a great person and does everything great! More
by glendalabama
Employees Worked With
Joseph Butkiewicz, Pamela Denny
January 15, 2020
Kia Optima purchase We recently purchased a Kia Optima at Casey Kia. Our salesman, Jacob Martinez, was very professional and extremely helpful to us. We will absolutely r We recently purchased a Kia Optima at Casey Kia. Our salesman, Jacob Martinez, was very professional and extremely helpful to us. We will absolutely recommend him to anyone looking to purchase a new or used vehicle, as well as use him in the future for our own vehicle needs. We truly appreciate Jacob and hope the Casey group recognizes his value to their team. Thank you for this exceptional experience because of Jacob Martinez. Sally and Tom Herbert More
by saherbert28
Employees Worked With
Jacob Martinez
January 14, 2020
Kelvin served us with outstanding care and concern for our satisfaction. He is extremely patient. We purchased a great used KIA Sedona with 2 year warrenty. our satisfaction. He is extremely patient. We purchased a great used KIA Sedona with 2 year warrenty. More
by Apaul733
Employees Worked With
Kelvin Williams
January 14, 2020
I was assisted courtously and timely. My complaint is with my driver seat being moved and my radio station changed. No need to adjust seat other than forward or backwards. No need to change the radio! Do with my driver seat being moved and my radio station changed. No need to adjust seat other than forward or backwards. No need to change the radio! Don't like the station turn it off! More
by Brown
Employees Worked With
Pamela Denny
January 14, 2020
Love the friendliness, efficiency of the service. Everything is handled porfessionaly as well! Waiting area is comfortable. The service team keeps you updated on needed maintenance. Everything is handled porfessionaly as well! Waiting area is comfortable. The service team keeps you updated on needed maintenance. More
by Jsateren
Employees Worked With
Joseph Butkiewicz
January 14, 2020
Amazing Staff and excellent customer service. It has been great dealing with Casey Kia all departments and all professionals I have encountered. Keep it up Casey Kia. great dealing with Casey Kia all departments and all professionals I have encountered. Keep it up Casey Kia. More
by Roll Tide
Employees Worked With
Other Employees :
Wayne Crabtree, Kelvin Williams
January 11, 2020
Charles was awesome!! It was an awesome buying experience. They had what my family needed at the right price and right time. Friendly and helpful staff made for a good experience! experience. They had what my family needed at the right price and right time. Friendly and helpful staff made for a good experience! More
by Charles P
