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Casey Kia
Newport News, VA
1,524 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,524 reviews
July 20, 2019
Stress Free!!! Amazing dealership that took really good care of us! We came in with a type of car we were looking for and they delivered. They found us a car that we Amazing dealership that took really good care of us! We came in with a type of car we were looking for and they delivered. They found us a car that we were looking for and fit our needs! They made the whole trade in and purchase process easy and stress free. Kelvin was amazing to work with and super nice. More
by Ryen23
Employees Worked With
Kelvin Williams, Jeff Finch
July 20, 2019
Started out slow. He did tell me the car was going in to be work on but he want to sign the paper but no car. Its turn out to be a waiting game. The game is over and I He did tell me the car was going in to be work on but he want to sign the paper but no car. Its turn out to be a waiting game. The game is over and I am very pleased GOOD JOB More
by Johnie 24
Employees Worked With
July 19, 2019
Great customer service from kelvin he awesome My experience with kelvin was great I got vehicle I wanted the great customer service I would recommend kelvin Williams to any one trying to get a veh My experience with kelvin was great I got vehicle I wanted the great customer service I would recommend kelvin Williams to any one trying to get a vehicle. More
by Demarco89
Employees Worked With
Kelvin Williams
July 19, 2019
Great car shopping experience. Kelvin Williams was the ultimate professional along with possessing personable skill sets for being a great customer oriented rep. “Kudos to Casey fo Kelvin Williams was the ultimate professional along with possessing personable skill sets for being a great customer oriented rep. “Kudos to Casey for recognizing and employing excellence In salesmanship! (O. Summerville) More
by Ohsumm
Employees Worked With
Kelvin Williams
July 19, 2019
Above and beyond customer service I had very little hope of qualifying for any car. However, Charles Archer encouraged me to apply and expressed his desire to offer great customer serv I had very little hope of qualifying for any car. However, Charles Archer encouraged me to apply and expressed his desire to offer great customer service which he did. He even came to my home to pick me up. And I was able to drive home the same night in my Mercedes Benz CLK Convertible!!! More
by Connie McBryde
July 18, 2019
My first KIA. Thank you Kia for working with us to get exactly the vehicle we wanted with the terms and price that we wanted. I really appreciated the friendly atmo Thank you Kia for working with us to get exactly the vehicle we wanted with the terms and price that we wanted. I really appreciated the friendly atmosphere. We visited Casey Kia five separate times before our purchase and we were treated with courtesy each time. We did seriously consider other vehicles but ultimately we got more for our money at Kia. Thank you to Chris, Kelvin, and Jordan! More
by Kris Sarpy
Employees Worked With
Jordan Vodehnal, Kelvin Williams, Chris Costner
July 18, 2019
Outstanding service I live 60 miles from the dealership. When I committed to purchase the car, Kelvin offered to bring the car to me so that I didn’t have to find a ride I live 60 miles from the dealership. When I committed to purchase the car, Kelvin offered to bring the car to me so that I didn’t have to find a ride to the dealership. His service and professionalism are remarkable. More
by S B
Employees Worked With
Kelvin Williams
July 16, 2019
I bought a car from Johnnie on his birthday. Great dealer kind and very supportive. I am glad to met him and I believe he can do well for the future too. Good luck Johnnie Great dealer kind and very supportive. I am glad to met him and I believe he can do well for the future too. Good luck Johnnie More
by SK
Employees Worked With
July 16, 2019
My experience Charles provided excellent customer service and worked with me to get the price I was looking for. He treats you like family and makes sure that Charles provided excellent customer service and worked with me to get the price I was looking for. He treats you like family and makes sure that you leave the dealership happy. Thanks again Charles Archer for all your service. More
by Tynese99
July 16, 2019
Great Customer Service Mr. Charles Archer was amazing and took his time to help my fiancée and I get a car that fits our budget without stretching our pockets. If you go to Mr. Charles Archer was amazing and took his time to help my fiancée and I get a car that fits our budget without stretching our pockets. If you go to this dealership please ask for him, you won’t regret It! More
by Terra
Employees Worked With
