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Casey Kia

Newport News, VA

4.8
1,529 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,529 reviews

June 01, 2019

Amazing Mr. Charles Archer gave my family and I great service and experience. I was able to test drive the car and ask questions without judgement. More

by Jen1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Costner
Jun 08, 2019 -

Casey Kia responded

Thank you Jen for the wonderful review and endorsement of Charles Archer! We are extremely grateful for the opportunity to earn your business. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

May 28, 2019

Above and beyond!!! This service department is great! They treat me like family and are always honest with me about my repairs. They demonstrate a lot of respect between More

by McMurray88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Butkiewicz, Pamela Denny
Jun 08, 2019 -

Casey Kia responded

WOW!!! Thank you so much for this wonderful review! We are extremely grateful for the opportunity to take care of your vehicle. I value your feelings about your experience with my dealership! Thank you for your kind words and endorsement of Pamela Denny. She is a hard worker, and enjoys making sure that she takes care of each customer. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

May 27, 2019

Amazing experience He helped us find the best car for me and gave us the best deal he could. Taught me every little thing I could know about my car and all the free thin More

by Alyssa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2019 -

Casey Kia responded

Thank you for your business Alyssa. I appreciate your very kind words of endorsement for Charles Archer. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

May 26, 2019

Great experience with a great sale person! Charles was very helpful and very knowledgeable of the vehicle. He answered any and all questions and I would definetly buy another vehicle with him. More

by StephanieB89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Butkiewicz, Steve Mitchell, Chris Costner
Jun 08, 2019 -

Casey Kia responded

Thank you so much for your business and the positive endorsement of Charles Archer. We look forward to taking care of all of your automotive needs moving forward. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

May 25, 2019

Very professional staff at Casey Kia The staff at Kia worked diligently to overcome the challenge I presented to them. In the end we were all happy and we settled with the perfect deal. More

by stithdl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Yambao, MATTHEW TANKERSLEY, Chris Costner
Jun 08, 2019 -

Casey Kia responded

Thank you so much for the opportunity to earn your business. We are grateful for the wonderful review. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

May 24, 2019

Experience They make it fun and easy go see Jeff Finch for a great deal will definitely keep buying from them! Have the best prices in town More

by Jmf23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Finch, Pamela Yambao, Kelvin Williams, Chris Costner
May 24, 2019 -

Casey Kia responded

Thank you so much Mason for the five star review and your recent purchase. We are extremely grateful for the opportunity to earn your business. Welcome to the Casey KIA family. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial General Manager

May 23, 2019

Hassle free honest and he actually cares! Charles was a true pleasure to work with! He was charming and extremely helpful. He made sure that I was happy with my purchase and that I was comfort More

by KKing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Costner
May 24, 2019 -

Casey Kia responded

WOW, what a wonderful review!!! Thank you so much for your business and the five star review! That was a very kind endorsement of Charles Archer. It is our goal to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

May 23, 2019

Unequivocally the GOLD standard Jeff Finch is the consummate professional in every sense of the word. If you want hassle free and wow customer care stop by and see Jeff Finch. I have More

by Jamey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Finch
May 24, 2019 -

Casey Kia responded

Thank you Jamey for the five star review and the wonderful endorsement of Jeff Finch. We strive to exceed our customer's expectations with radical hospitality. Please let me know if you need anything. We look forward to taking care of all of your automotive needs in the future with our gold standard of excellent service! Sincerely, Roberto A. Dial General Manager

May 23, 2019

Oil change and inspection. I was getting information on refinancing my car to get the monthly payments down. I was able to get a complimentary car wash. Great service. Thanks. More

by Lenora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Butkiewicz
May 25, 2019 -

Casey Kia responded

Thank you for your wonderful review Lenora. I am happy that you received excellent customer service from my staff. It is our goal to treat all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

May 21, 2019

Exactly What I Asked For I gave a description of what I was looking for and received that, plus alot more. Polite, understandings, non judgemental. I would definitely refer fr More

by MyKia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Mitchell, Chris Costner
May 24, 2019 -

Casey Kia responded

Thank you so much for the opportunity to earn your business. We are extremely grateful for your positive review! Please let me know if you need anything. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial General Manager

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