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Casey Kia

Newport News, VA

4.8
1,529 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,529 reviews

May 20, 2019

Sterrick Frasier Thanks to Sterrick, I drove off with an amazing car. He is a dream maker. He went beyond expectations. I recommend him highly. 10/10 More

by Tesha215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Costner, Sterrick Frazier
May 24, 2019 -

Casey Kia responded

Congratulations on your recent purchase!!! Thank you so much for the five star review and the glowing recommendation of Sterrick Frasier. It is our goal to exceed our customer's expectations with great customer service! Please let me know if you need anything! We look forward to taking care of all of your automotive needs in the future.- Sincerely, Roberto A. Dial General Manager

May 17, 2019

Great Experience Charles was a pleasure to work with. He went out of his way to get everything situated so that i was able to get the car we were looking at for a pric More

by Gtaylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2019 -

Casey Kia responded

Congratulations and thank you so much for the opportunity to earn your business. I appreciate the positive endorsement of Charles Archer. It is our goal to exceed our customer's expectation with great customer service. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

May 08, 2019

Joyful experience Charles Archer did an amazing job with simplifying our car buying experience. He satisfied every aspect of the purchase and made us feel like family. More

by Dagig54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Mitchell
May 10, 2019 -

Casey Kia responded

Congratulations and thank you for your recent purchase. We are extremely grateful for the opportunity to earn your business. I appreciate the positive endorsement of Charles Archer and his customer service. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

April 30, 2019

Purchase of Used Vehicle What a great experience! Kelvin was great to work with and made the purchase of my vehicle so easy. I have recommended Casey Kia to several people i More

by Carmen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Mitchell, Kelvin Williams
May 04, 2019 -

Casey Kia responded

Thank you Carmen for the wonderful endorsement of Kelvin and Steve. We strive for excellence for great customer service! Thank you for allowing us the opportunity to earn your business. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

April 30, 2019

Fantastic Service I took my recently purchased vehicle in for an oil & filter change, first free service and an issue with the window tint. Christine and Roberto were More

by Carmen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2019 -

Casey Kia responded

Thank you Carmen for the wonderful review. It is our goal to exceed our customer's expectations for great customer service. I will thank Christine for doing a great job during your visit. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

April 28, 2019

The Reid Aiga! What an absolute amazing deal with Mr.Williams... Literally thought I wasn't going to be able to walk out with a vehicle and he made it possible... Bi More

by Reid Aiga!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin Williams
May 04, 2019 -

Casey Kia responded

Thank you so much for the wonderful endorsement of Kelvin Williams. We are extremely grateful for the opportunity to earn your business. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Mahalo!!! Sincerely, Roberto A. Dial General Manager

April 24, 2019

Excellent service It was a wonderful experience everybody was helpful When my car had you stay a few days they quickly put me in a courtesy car I was totally thankful More

by Rab513
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole
May 04, 2019 -

Casey Kia responded

Thank you so much for the wonderful review of Nichole and Tina. It is our goal to exceed our customer's expectations for great customer service. Thank you for allowing us the opportunity to take care of all of your automotive needs and service your car! Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

April 19, 2019

Great!! Charles was awesome!! He took care of all our needs and we left happy! Very knowledgeable and helpful he answered all our questions and made the exper More

by Shacks4eva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2019 -

Casey Kia responded

Thank you for your wonderful review and positive endorsement of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

April 14, 2019

Very good I felt very comfortable and at home I love my car and will be referring people here everyone and I mean everyone is friendly This was a spur of the mo More

by Lisa27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve mitchell, Steve Mitchell, Pamela Denny, Chris Costner
Apr 19, 2019 -

Casey Kia responded

Congratulations and thank you for your wonderful endorsement of Charles. It is our goal to exceed our customer's expectations when it comes to great service. Thank you for allowing us the opportunity to earn your business. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

April 13, 2019

AWESOME SERVICE I received amazing customer service from Charles. Not only was he super informative , he was also very knowledgeable and professional. I appreciate th More

by NurseBritt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Costner
Apr 19, 2019 -

Casey Kia responded

Thank you for the wonderful review about your experience with Charles. It is our primary goal to deliver great service to all of our guests. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

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