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Casey Kia
Newport News, VA
1,529 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,529 reviews
December 12, 2018
Excellent service I would recommend anyone that’s looking for a new/used vehicle to stop by Casey dealership and to ask for the salesman by the name of Charles Archer. I would recommend anyone that’s looking for a new/used vehicle to stop by Casey dealership and to ask for the salesman by the name of Charles Archer. He was not one of those fast talking salesman that would try to make a quick sell. He was very polite,and thoroughly explain everything for to purchase a vehicle. More
by Kay
Employees Worked With
December 12, 2018
Excellent Customer Service Charles Archer provided us with excellent customer service. He makes sure you are comfortable and well taken care of while conducting business. He is Charles Archer provided us with excellent customer service. He makes sure you are comfortable and well taken care of while conducting business. He is knowledgeable and answers questions thoroughly. I will definitely recommend him to friends and family looking to buy a car. More
by CM
Employees Worked With
Other Employees :
Steve Jernigan, Steve Mitchell, Pamela Yambao, Mike Timmons
December 11, 2018
Excellent service I was amazed at the service that Charles displayed. He was very helpful and knowledgeable about the vehicle I was acquired about. Of all my experienc I was amazed at the service that Charles displayed. He was very helpful and knowledgeable about the vehicle I was acquired about. Of all my experiences dealing with car salesmen, he is one of kind I would definitely recommend him to my family and friends. I would definitely go to him again for any future car purchases. More
by N2carz
Employees Worked With
December 11, 2018
Very, very SATISFIED!😊 If you know of anyone who needs a new/used car, Mr. Charles Archer is the salesperson to see. There is no question about his expertise and his custome If you know of anyone who needs a new/used car, Mr. Charles Archer is the salesperson to see. There is no question about his expertise and his customer service approach. Top notch!! Hopefully, he will still be at Casey Kia when I am ready to purchase another car! I would give him 6 stars or more if I could. Thank you. Percie McQueen More
by P. J. McQueen
December 11, 2018
excellent!!! Couldn’t have asked for more of a patient and caring experience. Every concern was addressed right away. This was my first purchase with a dealership Couldn’t have asked for more of a patient and caring experience. Every concern was addressed right away. This was my first purchase with a dealership and i felt as though I was genuinely cared for. More
by BrittanyNicole8
Employees Worked With
Brandon Thompson
December 06, 2018
Great customer service! Everyone at this dealership is extremely customer service oriented. Aaron was especially helpful in finding a vehicle that was geard towards my wants/ Everyone at this dealership is extremely customer service oriented. Aaron was especially helpful in finding a vehicle that was geard towards my wants/needs. This is my second vehicle purchased from this dealership and I have no complaints! More
by Iane595
Employees Worked With
Aaron McGiffin
December 06, 2018
Part of the family we’ve bought 6 vehicles from them!! Aaron made our experience for #5/#6 so pleasant. He made sure he explained new features and took excellent care of us!! Highly recommend Aaron!!! Aaron made our experience for #5/#6 so pleasant. He made sure he explained new features and took excellent care of us!! Highly recommend Aaron!!! More
by Lisa/Jerry Malpass
Employees Worked With
Other Employees :
Laura Gayle sold us 3 precious Sorentos when working there., Steve Jernigan, Aaron McGiffin, Mike Timmons
December 05, 2018
Charles Archer made my experience GREAT! I bought my first vehicle today, a Chevrolet Silverado and the entire process was great! Charles Archer the sales tech was great and made the process I bought my first vehicle today, a Chevrolet Silverado and the entire process was great! Charles Archer the sales tech was great and made the process smooth. The service dept is outstanding I feel like a King the way I'm treated. Charles the sales rep is very easy to work with NO STRESS! The entire Casey team makes your life much better because I feel they actually care. I've become a customer for life!!! More
by tkline97
Employees Worked With
December 02, 2018
Outstanding Customer Service My experience at Casey Kia was simply outstanding. Brandon Thompson was above all the best salesperson you would ever want to work with when buying My experience at Casey Kia was simply outstanding. Brandon Thompson was above all the best salesperson you would ever want to work with when buying a car.. I also dealt with the general manager Roberto Dial and Finance person Steve Jernigan. Each of these individuals made me feel like a royal queen. I will definitely return in the future!!!!!! Thank you all for an awesome experience . Lisa P. More
by Perry123
November 14, 2018
Great experience! Buying a car has never been easier. I had a great experience. I got all of my questions answered and all the salesman are great. Would definitely reco Buying a car has never been easier. I had a great experience. I got all of my questions answered and all the salesman are great. Would definitely recommend this dealership to friends and family. More
by Poly688
Employees Worked With
Todd Gilliam, Steve Mitchell, Pamela Yambao
