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Casey Kia

Newport News, VA

4.8
1,529 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,529 reviews

October 06, 2017

Great experience Thank you for the wonderful purchasing experience. Charles Archer,thanks for your constant attentiveness during this experience and to Mr. Jernigan a More

by Lynda M Coffey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jernigan, Vernon Williams
Oct 09, 2017 -

Casey Kia responded

Thank you very much for your review of our dealership. We are very proud of our staff and are encouraged by your comments. We hope you continue to come back for any of your automotive needs. Have a great day and see you in the future!

October 04, 2017

Car Sale Charles was very friendly and made buying a vehicle for my wife and I a pleasurable experience. Throughout the entire process he was very entertaining More

by Kamgallon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jernigan
Oct 04, 2017 -

Casey Kia responded

Thank you for your review! We appreciate the time you took to leave us a review and we appreciate you as a customer. Your feedback is helpful in making us better as a dealership and we hope you continue to come back for any of your automotive needs. Have a great day!

October 02, 2017

Best salesman ever! Charles was very professional and we greatly appreciate his service. I will definitely send customers to Casey based on his professionalism and exper More

by 1blackbeauty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2017 -

Casey Kia responded

Thank you for your review! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great rating. Customers are our main priority and your feedback is helpful in making us better as a dealership. Please feel free to come back for any of your automotive needs and we hope you have a great day!

October 01, 2017

Great!!!!! Great service,no pressure or hassle just fair dealing. I got a newer Kia (17) and a Kia 17 Sportage for my Granddaughter in the same 24 hr period. Gre More

by linda w-w
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Insurance Rep, Steve Jernigan, Steve Mitchell
Oct 03, 2017 -

Casey Kia responded

Congratulations on your new KIA! Providing our customers the best customer service we can offer is our goal and we will go above and beyond to assure that it is the Casey KIA way. We want you to feel apart of the family here, so we are pleased that Charles was able to provide you with a great experience. We look forward to working with you again and hope you have a good day.

September 24, 2017

Nothing to worry about As soon as he sat down at the desk he knew every step of the way and made the entire process faster and easier on me. Buying my first car was a huge s More

by Thomason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jernigan, Vernon Williams, Tiffany Stidham
Sep 28, 2017 -

Casey Kia responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Casey KIA. Our team of professionals are dedicated to providing you and everyone else who visits with only the best there is to offer. We wish you safe travels in your new vehicle and we hope to work with you again!

September 23, 2017

Great service! Aaron and the staff were amazing. They had to deal with my indecisiveness. But, they were understanding, helpful, and knowledgeable. I am so glad we s More

by Karen Hagerman
Recommend Dealer
Yes
Employees Worked With
Aaron McGiffin
Sep 28, 2017 -

Casey Kia responded

Thank you for your review, Karen! We appreciate the time you took to leave us a review and we appreciate you as a customer. We work hard to provide our customers with service we can be proud of and a fantastic environment for both you and our staff. Please feel free to come back for any of your automotive needs and we hope you have a great day!

September 20, 2017

Great and pleasant experience Laura gayle was a wonderful sales woman. She greeted me and my wife within seconds from entering the dealership. We told her we were interested in t More

by Sclarke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Gayle
Sep 20, 2017 -

Casey Kia responded

Congratulations on your new KIA! We want to thank you for taking time out of your day to leave us this awesome review and rating! Our dedication to delivering our customers with satisfied vehicle purchases and ensuring they receive the ultimate Casey KIA experience is a goal we strive to accomplish with everyone. Here at Casey KIA, we care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We wish you all the best and hope to welcome you back again.

September 16, 2017

Resse Vick I pulled up at the Casey Kia dealership and was quickly greeted by Mr. Charles Archer. I must say Mr.Archer must love his job, because immediately upo More

by Resse V....Overly satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Renee , Steve Jernigan
Sep 18, 2017 -

Casey Kia responded

We would like to thank you for your review. We have been making great efforts to provide the type of service that you have described and are very proud of all of our staff members who have really embraced the Casey KIA customer service culture. We believe that we can and do make a difference in the way our customers perceive us and we strive to provide a quality car-buying experience for every customer. Thank you for your time and we hope you have a wonderful day!

September 16, 2017

CASEY KIA HAS SET THE BAR!!! I went to this dealership as a first time buyer not knowing what I was getting into, and my skepticism about everything didn't help. But from the mome More

by Taedog96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2017 -

Casey Kia responded

Thank you for your review. We have always believed that purchasing a vehicle for the first time is a stressful endeavor, and if we are able to provide customer service that would lessen some of that stress, then we are on the right track. Charles Archer, and all of our staff, believe in providing personalized service. We look forward to another opportunity to work with you at our location for any of your vehicle needs, and once again, thank you for your positive comments!

September 15, 2017

A MAGICAL AND SOUL SATISFYING EXPERIENCE The reason I gave such a sparkling rating to this dealership is basically because of the wonderful human beings who work and sell cars there!!!! Thei More

by Mary Ann Braunbeck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ms. Myleka Huey, Steve Jernigan, Brandon Thompson
Sep 18, 2017 -

Casey Kia responded

Congratulations on your new 2017 KIA Forte! Providing our customers the best customer service we can offer is our goal and we will go above and beyond to assure that it is the Casey KIA way. We want you to feel apart of the family here, so we are pleased that our team was able to provide that for you by being patient and taking the time to find the vehicle that best suited your needs. We wish you safe travels in your new KIA and look forward to seeing you again soon!

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