Castle Buick GMC of North Riverside

Customer service I received was straight trash. I took my 2023 Buick Encore into service in May for the engine light being on. I was told that day, the water pump needs to be replaced but it was ou I took my 2023 Buick Encore into service in May for the engine light being on. I was told that day, the water pump needs to be replaced but it was out of stock. Matt, my service advisor stated he would keep me updated and relayed to me that I would still be able to drive my car while I wait for the part. Even though, knowing there was an alert message of 'over heating engine.' He knew I was worried; told him I have kids. Still, I was advised that this car was able to be driven. Here we are a month later, with no updates from Matt regarding this part. No courtesy call to let me know this part was actually on back order. I was told by Liz. (who was very helpful through this whole ordeal). My car had now stopped while I was driving down Cermak, in traffic with my kids because of this overheating issue. Spoke with Liz twice regarding my concerns and pleading to when I can get my car fixed. David Evariz, service manager, was supposed to return my call, twice. The first day, I was told he was too busy, the second day, they had Matt call me. David - as a manager, should be more empathic to customers concerns and give a courtesy call. He is showing no accountability nor emotional intelligence. I also did not receive an apology from Matt. He shown to not care when I came in on my break, to finally get a rental for this issue. Again, service here at this location is sad. Hopefully, if my warranty allows it, I will be taking all my service needs elsewhere. More

I didn’t believe in dealerships in the past. But Matt in service, has convinced me to continue to take my truck to Castle Buick. But Matt in service, has convinced me to continue to take my truck to Castle Buick. More

I purchase my second car at this dealership and always has been a great experience. has been a great experience. More

absolutely terrible customer service, talked to Carla in sales who assured me that a certain vehicle was in stock, drove over an hour to find out that the vehicle was not in stock, and they didn't even care sales who assured me that a certain vehicle was in stock, drove over an hour to find out that the vehicle was not in stock, and they didn't even care enough to explain, complete waste of time, they need to hire people who know their job and at least try a little. I would never do business with them again, if they don't even know what they have in front of them just imagine how much worse it could be when dealing in such a large purchase. there are much better run dealerships out there, do yourself a favor and do business elsewhere. More

Great service. Excellent communication and efficiency. Always a friendly environment. Matt & AJ are both great service advisors and they explain any service needs t Excellent communication and efficiency. Always a friendly environment. Matt & AJ are both great service advisors and they explain any service needs thoroughly so I can make an educated decision. Would highly recommend coming here! More

Omg I purchased 3 gmc trucks in 2023 from castle riverside one of my truck they rear and tear engine twice since last 1and half month they r not fixing I really did a big mistake buying from them la riverside one of my truck they rear and tear engine twice since last 1and half month they r not fixing I really did a big mistake buying from them last 2 month I m in big loss this r the commercial vechiles they r not talking for compensation also may god bless this dealer More

Good service and decent prices compared with other car dealers. Good location as well. Recommend. dealers. Good location as well. Recommend. More

Terrible service experience overall. The original service guy I was paired with was rude and unprofessional. I had a scheduled service appointment for Saturday morning. I had to call the The original service guy I was paired with was rude and unprofessional. I had a scheduled service appointment for Saturday morning. I had to call them on Monday afternoon to find out what was going on with my vehicle. They didn’t even look at my truck yet, the service guy never bothered calling me and was not concerned that he did not follow up up with me. After arguing I had to switch service guys. Took a few weeks to do a few days worth of work. My truck is still messed up. I would never go back there again. More

Great Sevice, people their treat you very well and with total respect. That’s why I continue to bring my vehicle to Castle Buick. total respect. That’s why I continue to bring my vehicle to Castle Buick. More

As always I received excellent service, I I’m very happy with Buick Castle, AJ is always a very kind person and always cares about leaving his clients satisfied like a family. Thank you AJ You are the best with Buick Castle, AJ is always a very kind person and always cares about leaving his clients satisfied like a family. Thank you AJ You are the best. More