Castle Buick GMC of North Riverside

I spoke this morning over the phone with a salesman named jose. He was incredibly helpful throughout the process. I also spoke with a manager Mike, who was great at working with me in my budget. I came up pr jose. He was incredibly helpful throughout the process. I also spoke with a manager Mike, who was great at working with me in my budget. I came up pretty excited, and upon arrival was greeted by a man i think was named amond? I explained why i was there and he was helpful in getting me to the test drive point. When we were test driving the vehicle, he was unable to answer most my questions. I understand itd be extremely difficult to know about every car, but it just seemed as if he was guessing. Also, i appreciate his attempts to be friendly during the test drive, however he made a couple of comments and such i thought maybe could be unprofessional. I was not thinking too much of it, still excited for the car, but when we arrived back, we had trouble with the rear door. We were trying to discuss how to fix it, and both my friend and i felt he was being rude and condescending, getting frustrated with us. I was trying to remain calm and figure out a plan, but he seemed obviously irrated. I am not offended or anything, i just know that if i was being calm and he was getting frustrated, i don't want him to handle a upset future customer who may not be as patient in a negative fashion. I then spoke with jose who explained to me what was going to happen, and when the other salesman returned, he was noticeably calmer and softer. Jose then left and the other salesman, amond?, was again softer and nicer. I am by no means upset, in fact i really, really appreciate your dealership selling me this vehicle at a lower price. I just wanted to inform you so that his approach can be improved upon. Overall, it was a good experience, and i appreciate you guys!!! Thanks so much! More

The entire staff was professional & courteous. Howard Pontiac sold me my 1st new car in 93. Worst experience ever! That was my last new car until now. I'm definitely going to buy my next car here Howard Pontiac sold me my 1st new car in 93. Worst experience ever! That was my last new car until now. I'm definitely going to buy my next car here at Castle!! More

I WAS BROUGHT TO CASTLE BY A CASTLE CUSTOMER (D. C. MOUZON), WHO HAS PURCHASED APPROXIMATELY FIVE (5) AUTOMOBILES FROM CASTLE. I WAS VERY PLEASED WITH THE COURTESY, PROFESSIONALISM, AND SERVICE THAT I MOUZON), WHO HAS PURCHASED APPROXIMATELY FIVE (5) AUTOMOBILES FROM CASTLE. I WAS VERY PLEASED WITH THE COURTESY, PROFESSIONALISM, AND SERVICE THAT I RECEIVED AT CASTLE, ESPECIALLY FROM LOU MATTHEWS AND CORY OWENS. I WOULD PURCHASE ANOTHER AUTOMOBILE FROM CASTLE, AS WELL AS RECOMMEND CASTLE TO OTHERS. More

My experience with Castle Buick/GMC from the service department to sales has been outstanding. I have already recommended Castle to a number of family and friends (7 to be exact) for their next vehicle department to sales has been outstanding. I have already recommended Castle to a number of family and friends (7 to be exact) for their next vehicle purchase. Mr. Lonell Turner and Mr. James Melonie are absolutely the best in the business. More

LT is very freindly and patients. LT explained the problem very clearly with what was wrong with my vehicle. I would most deffently go back to LT if i have to bring my vehicle back in for service! problem very clearly with what was wrong with my vehicle. I would most deffently go back to LT if i have to bring my vehicle back in for service! Thank you and happy holidays More

Everyone at the dealership was helpful, courteous and professional. I was comfortable discussing my needs wiht them and they were quick to find me just what I wanted! Thanks so much to the team for mak professional. I was comfortable discussing my needs wiht them and they were quick to find me just what I wanted! Thanks so much to the team for making the purchase of my new vehicle so stress free!! More

Great services! Lonell turner gave me a call about all the serve that was done to my car. plus had a multi point vehicle inspection for free which according to Richard Guerrieri the pro-technition and his the serve that was done to my car. plus had a multi point vehicle inspection for free which according to Richard Guerrieri the pro-technition and his recommendations found some extra problems with my car which requires immediate attention. Now just need to save some extra cash and fix those small problems with my car. Thanks guys Great Job. More

I TOOK MY VEHICLE IN (5/23/13) FOR OIL CHANGE AND WAS ADVISED THAT CAR NEEDED A MAINTENANCE II SERVICE TO MAINTAIN WARRANTY. I AGREED TO SERVICE AND LEFT VEHICLE AT SERVICE DEPT AT CASTLE BUICK DEALER. T ADVISED THAT CAR NEEDED A MAINTENANCE II SERVICE TO MAINTAIN WARRANTY. I AGREED TO SERVICE AND LEFT VEHICLE AT SERVICE DEPT AT CASTLE BUICK DEALER. THEY HAD VEHICLE FOR ONE WEEK. I GOT A CALL TO PICK UP CAR ON 5/30/13 AND WAS TOLD CAR WAS READY. TOOK THE CAR HOME AND BEGAN TO NOTICE DETAILS THAT LED ME TO BELIEVE MAINTENANCE WAS NOT PERFORMED AS WAS DESCRIBED ON AGREEMENT. LIST OF THINGS THAT WERE NOT DONE... FLUIDS WERE NOT CHECKED AND FILLED, TIRE ROTATION WAS NOT DONE CORRECTLY, TIRE PRESSURE WAS NOT ADJUSTED, TIRE SENSORS WERE NOT REPROGRAMMED, DOOR SEALS NOT LUBRICATED, SUNROOF WAS NOT LUBRICATED, AC PRESSURE WAS NOT SERVICED, OIL LIFE INDICATOR WAS STILL INDICATING OIL LIFE AT 30% ... ETC. SO I CALLED THE DEALER AND ASKED TO SPEAK TO SERVICE MANAGER ROB MCFARLAND, HE STATED THAT HE WOULD NOTE MY RECORD TO INDICATE TO DOUBLE CHECK EVERYTHING NEXT TIME I TOOK MY CAR IN FOR SERVICE. I DEMANDED THEY PERFORM SERVICE AGAIN AND AGREED TO TAKE CAR BACK ON WED 5/29/13. DROPPED OFF CAR FOR A COUPLE OF HOURS AND I ASKED THAT THEY REDO EVERYTHING AND MAKE SURE THINGS WERE DONE CORRECTLY THIS TIME, INCLUDING AC PRESSURE CHECK. WAS ADVISED THAT THEIR AC PRESSURE MACHINE HAD NOT BEEN FUNCTIONING FOR SOME TIME. AFTER 2 HRS THEY CALLED AND WAS TOLD CAR WAS READY, UPON ARRIVAL THE NIGHTMARE GOT WORST. I WENT TO MY VEHICLE TO INSPECT IT AND AS SOON AS I OPENED THE DOORS I SAW THAT THEY HAD SPRAYED LUBRICANT ONTO THE DOOR JAMBS, ENTIRELY AROUND THE AREA WHERE THE DOOR CLOSE ONTO THE BODY AND ON THE ACTUAL DOOR PANELS THEMSELVES, THE WORST PART WAS WHEN I REALIZED THAT THE GREASE HAD SPRAYED INTO THE CAR, MY LEATHER SEATS WERE COVERED IN GREASE. THE SERVICE MGR JEFF TRIED TO CLEAN THE SEAT WITH WINDOW CLEANER IN FRONT OF ME EVEN AFTER I TOLD HIM NOT TO, LEATHER IS NOT THE SAME AS WINDOW. MY CAR STILL HAS GREASE STAINS AND THEY REFUSE TO REPLACE MY SEATS, THE SERVICE MANAGER, JEFF, KEPT THE CAR A SECOND TIME AFTER THEY THEY SENT THE CAR OUT TO GET DETAILED AND HAD "HIS GUYS" GO AT THE LEATHER SEATS WITH WHAT I BELIEVE WAS LAUNDRY DETERGENT, THERE WAS WHITE POWDER RESIDUE ON MY DOORS AND NOW NOT ONLY DOES MY CAR STILL HAVE GREASE ON THE LEATHER, BUT NOW THERE IS DISCOLORATION ON THE DOOR PANELS AND OTHER INTERIOR PLASTIC AREAS AND MY CAR NO LONGER HAS THAT NEW CAR SMELL, IT NOW SMELLS LIKE CLEANING CHEMICALS. A NIGHTMARE TRYING TO GET CASTLE MGMT TO BE RESPONSIBLE AND MAKE THINGS RIGHT. THEIR TECHNICIANS MUST BE INCOMPETENT JUST LIKE THEIR MANAGEMENT, NEVER AGAIN WILL I TRUST THIS DEALER. KEEP AWAY AND GO ELSEWHERE IS MY RECOMMENDATION. More

BEWARE. CHECK THE NUMBERS CLOSELY ON THE FINANCE CONTRACT. IF YOU DONT WANT A WARRANTEE CHECK YOUR CONTRACT CLOSELY. I EXPERIENCED MANY " MISUNDERSTANDINGS " DURING MY PURCHASE. CONTRACT. IF YOU DONT WANT A WARRANTEE CHECK YOUR CONTRACT CLOSELY. I EXPERIENCED MANY " MISUNDERSTANDINGS " DURING MY PURCHASE. More

Leon makes it a delight to have my car serviced at Castle. His demeanor makes the experience very comfortable. He is always friendly, courteous and professional. Explains everything thoroughly prio Castle. His demeanor makes the experience very comfortable. He is always friendly, courteous and professional. Explains everything thoroughly prior to any work. I can always reach him by phone with any concerns relative to my car. Gets me in and out in a reasonable time. THANK YOU VERY MUCH LEON!!! More